I almost had a 4-star experience today... almost…read more Once again, I was in search of specific themed party props, etc. I knew no one else would have what I was looking for, but Party City always seems to pull through in those dire situations. I will say that I found almost everything I was looking for! I asked the help of a kind employee who just so happened to walk me over and point out the last of something I needed. Hells yes. Unfortunately the first employee I asked for help was an uninterested teenager too bothered to leave her "post"... womp, womp. After my great experience finding all sorts of great stuff (for cheap), I descended on the check-out. There was one, inefficient teenager (again) ringing out an older lady and was arguing with her over the price of gift bags. Then, that lead to someone cutting in front of me and then continued on with everything imaginable going wrong with the order. Oh yes, price tag arguments, register out of tape, girl waiting for new tape, girl trying to figure out how to insert tape, tape inserted wrong--you get the drift. 10 minutes later, the nice gentlemen who helped me in the first place took me over to a new register to ring out my cart (thank GOD.) I ended up leaving well before the old lady did. So, Party City still sits at 3 stars. They need to make sure all their employees are on their customer service game and not just one of them.

Duff Beer guy. Sold out. -1 Star. Very un-enthusiastic. Staff. -1 more star. Other rhan this it was…read morea good experience. Huge selection of everything Halloween-ish that you can ask for. Costumes were pretty cool, seems like they were a lot more. Creative with costumes when I was a kid, it could be the fact that im now a 30 yr old man shioping for a costume. Hmm? That cant be, I still feel like a kid, may even act like one time to time. This olace was a good one to be at, had me feeling very feative to say the least. Other than the onky costume that caught my eye being sold out and bas custimer service. I walked out feeling quite pimpish. Huge, gaudy gold rings and chains to add to the brilliant red/zebra print valore suit (pics included) I purchased.

This store is wonderful. I originally stopped mostly because I try to shop local when I can. But…read morethey have earned my business, over & over. They carry cards, party decorations, balloons, chocolates and beautiful gift items. The service is exceptional. They treat your purchases with care and always offer to wrap or add a little something. When I purchase a gift there, it's always placed in a bag with tissue, the prices are removed and it's a beautiful gift just in the bag. This company has earned my support. If you stop in and browse you're sure to find something you like. We are lucky to have such a great shop right here in Chardon, OH!!

I would give them 100 stars!! Every time I have been to this party supply store I have met the…read moreowner and each time his customer service far exceeds my expectations. He said the company is family owned, and has been in the family for years. If you have an opportunity to shop local I highly suggest you stop in here!!

Great place with more selection than the large chain stores. Super friendly and helpful owner.read more

My experience with Balloon Crew Inc was exceptional! From my initial online order to follow up…read morecalls to ensure quality and order details, they were truly amazing!!. The process was seamless and the end product was most definitely a show stopper!! What stood out to me was the kindness and eagerness of BC staff to ensure that my gift was prepared to my loving and that it was received in a timely fashion. They hit it out of the park on all fronts. My money was well spent - next occasion, consider Balloon Crew Inc......they will not disappoint.

During this Covid-19 pandemic little things seem to bring immense joy. For my daughter that was…read morejust being able to see her friends on her 16th Birthday. In lieu of a traditional party we decided to host a drive by birthday celebration. The Balloon Bouquets and the inflated number "16" were great and added a perfect amount of flare. The owner Jacquie and her team were professional, knowledgeable and responsive. As seasons change and this virus goes away, I look forward to using Balloon Crew in for other celebrations and events.

My mom called to make an order for balloons for my sister's upcoming birthday party. The lady on…read morethe phone was rude. Told her she couldn't take an order over the phone and she would have to come in. My mom then asked a question and the lady hung up on her as my mom was talking. Last time I ordered a year ago in person they told me I'm supposed order on the phone because they don't have time to do it in person. Very poor customer service. Won't be going here. I will find another place to buy balloons. Honestly over priced anyway. You don't have respect, you don't get my business.

This is a nice establishment with plenty of options for your party needs. They also keep a huge…read morecostume selection during the Halloween Season. I must caution that the service is not good. Associates do not initiate contact or being helpful and seem a bit put off when help is asked for. I really hate that this is the case because the space and selection is really great. If you're doing a project where you need input and assistance from staff, this may not be the best choice. However, if you just want to get what's on your list and need no further assistance, this could work out.

Party City is located in the plaza by the Kohls and Lowes…read more If you are looking for balloons and other themed party accessories this is the place. The store is a good size and has a big selection and I found the employees to be friendly and helpful. For a large balloon order I would recommend calling ahead to avoid having to wait.

My over all experience was poor. The store was dirty and they didnt have enough of what I needed…read moreso I ended up getting it cheaper on Amazon. When I went to the register with the few things I did have. The clerk asked for my email three times. It was a bit harassing and overwhelming. When I didnt give it to her the first time she asked for it again before telling me my total. I ran around the whole store looking for stuff that was out of stock, all I wanted to do is get my stuff and get out not give them all my personal info for the world to hear. If I wanted to get the emails I would have done so on my own time online. Dont waste your time here!!!

I like to thank Sun Rental Equipment techs for their quick and courteous service. Randy handle the…read morerepair to my Husqvarna snow blower from the begining of the phone call up to the very end, just in time for the snow. I looks and sound great, once again thank you. Ms, T Hall

A BIG HIGH FIVE! Thank you Jessica. You embody the true…read moremeaning of customer service. From the time we walked into your showroom, you gave us nothing less than what you would give to a family member or good friend...respect. You helped my fiancé and I pick out the items we needed in order to host the wedding and reception at our home. From the day we placed our order up to just days before the delivery, you were so attentive to our needs. BTW, KUDOS to the delivery crew. Very polite and professional. I highly recommend you to anyone who asks.