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Catherine Dubiel MD

3.2 (5 reviews)
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HonorHealth Medical Group - Mescal - Primary Care - Dr. Robert Creager

HonorHealth Medical Group - Mescal - Primary Care

2.4(30 reviews)
1.2 mi

The review consensus here seems crazy. Dr Walters and the staff have been great during the years…read moreI've gone here. Doctors' schedules are very compressed these days by insurance requirements and institutional demands, but Dr. Walters goes out of his way to be clear, caring. and react as if I'm one of just a few patients he's seeing today.

Y'all... what even was that?…read more We came in at noon on the Friday before Memorial Day weekend for a simple TB blood draw. The visit actually started off fine we saw the MA, saw the doctor, and were told they were putting us in and to wait to be called back for labs. After watching three patients go ahead of us and waiting about 40 minutes, we decided to double check our check in. Turns out we weren't even in the system correctly and had somehow been labeled as a completely different patient. Then two MAs then pulled us from the waiting room and took us back to an exam room. One of them rushed in saying, "I'll just draw you myself! you came in for a TB test, right? Okay, I'll be right back!" She never came back... Instead, we sat there even longer while overhearing them in the back office saying things like, "I have no clue where my doctor is." At that point, my husband went to the front desk because we had already been there nearly two hours for what should've been a simple lab draw. That's when we were finally told: "Oh yeah... so your labs need to be sent off, and we already did our last pickup before lunch, so we can't do them till Tuesday." So after almost two hours of waiting, confusion, and being mislabeled in the system, we left without even getting the test done. Both my husband and I are in the medical field, and I understand that healthcare gets busy and things happen. But the lack of communication and organization here was honestly unbelievable, especially in such a small office. A situation like this could've been communicated to us much earlier and saved everyone a lot of wasted time.

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One Medical Primary Care Clinic - Kierland Commons

One Medical Primary Care Clinic - Kierland Commons

3.4(36 reviews)
3.5 mi

Unless you have insurance that covers literally 100% of your medical care and every single visit, I…read morewould RUN from this practice. I'm a generally healthy person with no complaints who is on a couple long-term maintenance medications for stable conditions. Not only did they require multiple appointments for simple prescription refills, but they then coded these visits as high-complexity - despite the fact that I didn't request them, I had no complaints, and all I needed was a prescription refill (for frame of reference, my previous provider wrote 12-month prescriptions for the same meds). I was billed $176 for each of the virtual prescription refill appointments. My final appointment there before I called it quits was a 15-minute virtual appointment (again, that the provider requested, not me) where ALL I NEEDED was a refill. The provider herself actually coded it correctly, and the billing team overrode the provider and change the appointment to the high-complexity code. I have worked in medical billing, and these appointments do not meet the requirements of a high-complexity code. They will bill EVERYTHING as high-complexity. So if you're someone with a high-deducible plan, this is NOT the practice for you. (Sidenote - they also admitted to me that their self-pay prices are actually LOWER than my contracted rate with insurance, but they would not give me the self-pay price). I went back and forth with their billing team, telling them I'd be happy to pay the bill when it was the correct amount. They stopped responding to me in February 2025. Today I got a letter from collections. I'm petty so I'll be fighting this until the bitter end and making sure that by the time this is over, they'll have spent more than $176 on collections and paying their billing team to argue with me, but I recommend saving yourself the hassle and just avoiding this practice altogether. (Also I can't wait for the part where I get their auto response to this review telling me how concerned they are and to reach out to discuss. I've already done that multiple times and no one there cares to remedy this situation!)

If you value your time, look elsewhere…read more I've been a loyal One Medical patient since this location first opened, and for years, it was truly exceptional. Dr. Jones is a fantastic physician--attentive, thoughtful, and genuinely cares about his patients. Unfortunately, the rest of the operation has completely fallen apart over the past year, and the experience no longer reflects the high standard of care that once defined this office. The administrative side has become a mess. On multiple occasions, I've arrived for appointments--lab visits and provider visits alike--only to find that staff weren't even on site. No phone call or text to notify me that the appointment needed to be rescheduled. This has happened three times in six months. Between taking time off work, arranging childcare, and driving across town, it's incredibly frustrating and a huge waste of time. What used to feel like a concierge-level practice now feels like an afterthought. The lack of respect for patients' time and the repeated scheduling failures make it impossible to rely on this office for consistent care. I don't know if it's a management issue or fallout from the Amazon acquisition, but either way, this location no longer delivers the quality or professionalism that patients deserve. **update: you will see response below from OneMedical. This is a perfect example of this going downhill. They have all the info they need - why am I wasting MORE of my time regurgitating it to their email inbox. Just acknowledge that you have fallen apart and fix it. My family is leaving the practice - but maybe you can Do better for future patients. **

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One Medical Primary Care Clinic - Kierland Commons
One Medical Primary Care Clinic - Kierland Commons
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Catherine Dubiel MD - internalmed - Updated May 2026

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