It's CRITICAL that you read this review as carefully as you can, because your safety depends on it!!! It's a long one, but you'll thank me later.
I had made an appointment with this "doctor" because my foot was in excruciating pain. No, seriously...I was limping.
I'd been having pain in my foot for quite some time, putting it off. & then COVID happened, so that just delayed my treatment even longer. It got to the point where I couldn't walk a single block with out limping. I searched Yelp, as I usually do, and found how many 5 star reviews she had. She took my insurance, I was on my way.
I called & left a voicemail explaining my situation. The secretary called me shortly thereafter & was able to schedule me fairly soon.
Everything seemed kosher until the "doctor" came in to see me.
She was pleasant enough. She was quick & didn't seem to want to spend too much time with me. She knew what issues I was having, & couldn't decide on a treatment plan. Offering me a cortisone shot, physical therapy, X-rays, suggesting I buy Hoka shoes from Amazon ....never landing on one option. When I asked about the Hoka shoes, she advised me they're a brand of shoes, like Nike. I advised her the extreme difficulty I had finding shoes in my size. My feet are short, but extra wide. I told her that the 3/4 OTC orthotics I had were actually women's, because nothing was close to my size. She then said to buy the Hoka's in a women's size. I once again refuted that although I could probably find a pair of Hoka's in a women's size, the width will be an issue. This is something I've dealt with for most of my adult life, so I kinda know. Frankly, as a so called podiatrist, so should she.
She ended up giving me a cortisone shot & telling me that although she has an X-ray machine in her office, she wanted me to go get it at the hospital (most likely because my insurance won't pay her enough to take an X-ray). She wanted me to go to 2 specific locations & seemed irritated when I requested to go to the hospital close to me that has all of my information already. She said she wouldn't have access to their systems, & I quickly offered to bring her a CD with the X-rays on my next appointment for her review.
When I walked out, I again stated my concerns about buying Hoka's in my size when the secretary handed me a photocopy of an Amazon screenshot for Hoka shoes. So she handed me another photocopy of insoles from Amazon. "Be sure to get the green ones!" she said.
I got the X-rays the next day & attempted to make an appointment for a follow up, & to allow the "doctor" to review them. The secretary was refusing to schedule an appointment to follow up. She said to bring the CD to the office & give it to the other doctor in the office, and she can get it later since they were in her Marin office. I again tried to make an appointment for her S.F. office, & the secretary suggested MAILING the CD to Marin.
When I emailed her to tell her I ordered the women's shoes, & they didn't fit, I asked if there was another option, because the insoles she (the secretary, not the "doctor") suggested were over $50, & that a lot of cash to "try" and see if they help...they can't be returned once cut to size.
The response email I got explained Cheung's incompetence. Her reply was that I shouldn't worry about the cost of the shoes, & that she'll write me a prescription for them so that my insurance might pay for them. See above - advised her shoes don't fit. My complaint was about the cost of the *insoles*. Ugh!
She also said I could buy a boot from Amazon. (At this Pont, I'm thinking she has major stock in AMZN)
Cheung wasn't able to settle on ANY treatment plan. Cortisone. Hoka shoes. Insoles. Physical therapy. Boot. X-rays. But not once did she give any other information than to get/buy everything. She NEVER gave any medical instructions. Useless.
I finally said screw it, & asked my PCP for a referral. He sent me to an orthopedist.
I went to the orthopedist. He reviewed my X-rays that I brought him on CD. When I told his assistant about the idiot podiatrist I'd seen, WITHOUT naming her, but only saying she was downtown, SHE knew Cheung's name, and said they get "A LOT of people from her"!!! Now THAT'S scary!
Here's why your safety could be at risk. When I told the orthopedist my entire ordeal, he was appalled that a so-called "doctor" would inject cortisone into that area of the foot. Cortisone melts fat. The fat cells are destroyed, and the fat disappears. And that's dangerous for the balls of your feet. Your body doesn't replenish that fat. It's gone forever, and you're walking on bone. He said, (& I quote) "Don't you ever let anyone do that to your foot again!"
Read her other reviews where people have said she's done the same to them!!
Should you choose to go here....it's at your own peril. You've been warned. Her incompetence could end up making your foot problems worse! read more