This salon has some of the nicest beds and the way the salon is set up is so pretty, but I've had the worst experience here. I signed up in August for their level 3 membership which is $70 a month. I paid over $120 the day I signed up. You have to commit to 3 months with the membership which I was totally okay with. After about a month and a half, I realized that it wasn't going to work for me since I was never over that way anymore and I didn't get to go lay as much.
So the next time I was in there, I asked if my membership could be cancelled after the 3rd month which should've been October... that's when they told me I had to pay for November as well since August was the prorated amount. Then they made me aware that I couldn't cancel it until 3 days before the 15th and I had to come in an fill out paperwork to do so. So I went back before the 15th, then I was told I had to wait until 3 days after the 15th. So i went in today to cancel it and fill out the paper work and also asked to tan while I was there, and they asked me if I wanted to pay for a session!! I thought since I paid for November I'd still be able to tan, and the girl working didn't even know the answer and had to call her boss. Turns out I couldn't... which is ridiculous.
Over all, the staff is never on the same page, they try and sell you something the second that you walk in, and it personally feels like all they care about is your money. read more