Went in to get some shoes just to work in the yard with. I've had foot surgery for plantar fasciitis years ago and am just now allowed to wear shoes and not crocs. I used to work in a boot repair shop many decades ago that also sold boots. The first young lady said they didn't have any, but pointed to a table and said maybe those. She the. Walked away and started chatting with another young saleswoman. I kept looking and another woman came up. I'm so sorry I don't recall her name, I believe it started with a "J". She listened with eye contact to what I was looking for and brought out a pair of Keens. I ended up buying two types, one with steel toes. She would get five stars! My partner whose company goes to Catawba Shoe Store is going to tell all her employees to make sure to find the same woman. Although the sales people don't work on commission, she is the one who will be recommended. My partner has for years heard complaints about the manager and the service or lack there of...perhaps if I learn her name, I will edit. My advice, wear the type of socks you always wear and try the shoes/boots on first before taking them out of the store. I did try a couple other brands, but the Keens fit perfect and provide a better arch support. Don't go towards the young ladies, find the one in her 30's. You want a proper fitting work boot, not a date. To the guy who knowingly purchased a full size smaller and complained about the fit and had experience selling boots....really dude? I could see maybe a half size smaller, but a full size? Next time, wear your own socks...they do have those thin socks in the box to try on shoes by the benches. Who wears that thin of a sock...women who wear nylons... read more

I just bought a pair of Red Wings boots here, I had a great experience, the staff was great helpful and knowledgeable, I didn't feel pressured or rushed, and left store with exactly what I went there for. Thanks Catawba shoe store.!!! read more

Catawba Shoe Store - Composite toe wangs!! - Shoe Stores Near Me - Hickory, North Carolina

Second time I had raced their doors second time I walked out with nothing Always feel like a second class citizen when I go in this place read more

The service I got when I went in to get my boots was great but after having them for one week and the hurt my feet went back to exchange them or get a refund and all the could do is say there nothing we can do so your tell me pay almost a three dollars for a pair of boot and there nothing you can do that not how you keep customers read more

Kind and caring and knowledgeable about work boots. Recommended socks that was better for my husband's feet while wearing his work boots.

I went in knowing exactly what I wanted to buy. A pair of red wing Iron rangers or a pair of solovair steel toed boots. I asked the saleslady if they could order Solovair and was told she couldnt. I didnt see the iron rangers on her wall and she told me they werent steel toed. I could have sworn they were so I pulled out my phone to look them up. Trent the store manager was standing there and pointed out another section where they did have the Iron rangers. Cool so I started to walk over. Thats when Trent told me if I wanted to look at them I would have to pay him a fee. Then launched into a tirade about how I was shopping online and I was going to waste his time and resources and then buy from someone cheaper online. Congrats trent, I probably was going to buy from you but this crazy ass experience means I will never buy from you, and as a manager who sends my employees to buy steel toe shoes, Ill make sure I dont send them to you. Wow. I dont even know what to say. Walked into a boot store ready to drop $250 on a pair of boots and instead had a surreal experience. read more

My Brother Purchased me a Pair of boots. But for my feet composite or steel toes are not comfortable. I tried one shoe on and I felt the composite rubbing my toe so I took the boots back to Catawba Shoe store with receipt. to be as fair as possible to the store and to be as clear as possible. I tried on one shoe. I however was wearing crocks that day and did not have socks on when i tried on the boot. Apparently my feet had a little grit on them which transferred to the insole that I didn't even realize until I was returning the boots at the store. The boots were out of the box long enough for me to try them one on then I put it back into the box. I went into the store when the store opened today and told them i wished to get a pair of soft toe instead of the composite toe. to which they told me they specials in safety shoes and their soft toe selection was minimal. And told me there we 6 styles over there. (I was the only customer in the store) I proceed to stumble around trying to figure out where over there was until they told me on the back wall. As I am looking at the boots he tells me he cant do a refund because the shoes show signs of wear. I wasn't asking for a refund I just wanted to exchange for a different pair. But this did irritate me that he said they were showing signs of wear as they had only been out of the box to be tried on. He said they showed signs of being worn. And I guess that once you have tried on any shoe that technically does count as being worn! He asked me what wanted to do as I have already used the comfort guarantee and the only thing left was manufacturer warranty. I was a bit irritated at this point. I said " I just wish to get this done and leave as today was my first time in his store and it would be my last as well." to this he replied to me "How about you do me a favor" I said whats that? He said" If you have a warranty issue done come back here." I said if a new pair of boots that was on tried on showed signs of wear I had no expectations of them honoring any warranty on a pair of boots that had actually been worn. Original Shoes Purchased Were Timberline Pro Boos Hoggs $179.95-7% Discount $167.35 before tax ($131.99 at Tractor Supply) ($165 from Timberland) Traded for Timberline Pro Boondocks Soft toe $194.95 -7% discount $181.30 before tax ($143.99 at tractor Supply) ($180 from Timberland) I tried to get him to show me the signs of wear on the shoes and he turned over the shoes I brought back and the ones I exchanged for And said see the difference But I didn't. and he said Look at the insoles And I did see the grit on the insoles. The receipt on the exchange boots does say *Worn Shoes cannot be returned unless a manuf comfort guarantee applies. And then only a exchange no refund!!!!!! I now wish i had taken photos of the Boots But I did not foresee any sort off issues arising over shoes that had only been tried on. read more

Went in with intentions of buying a pair of boots. Some guy who I'm assuming was owner or manager wouldn't let me and said I'd just buy them online cheaper. After exchanging words with him I threw the boot at him and told him I would never be back. My brother in law has had 2 of the same experiences. I wouldn't recommend this place to anyone!!!! If I could give it 0 stars I would!! Take your money to somewhere that knows how to treat customers read more

If I could give them 0 stars I would. One day after work I hustled to get off work and rushed to this store which was a 35 minute drive. I knew the exact boot I wanted to buy, red wing model 4420. I have worn this particular boot for 10 years. I walked in the front door at exactly 10 minutes before closing time and the lady behind the counter would not allow me to come in because they were about to close even though it would have taken all of 2 minutes for me to get my boots check out and leave. She was extremely rude when I tried to talk to her and refused to let me buy boots. This is the single worst experience I have had in any retail store....EVER. I will go to work bare foot before buying another pair of boots from this store. read more

Store manager just falsely accused me of getting sized at this store so I could buy boots at Academy. My brother and I both told him that he overheard wrong and then doubled down and called us liars. I would never recommend anyone doing business here. God bless. read more

Dave and Skyler were excellent help. Got a great pair of Timberlin workboots and will come back. And I live in South Carolina!

I had purchased a shoe using a voucher from work. The guy talked me into buying a half size larger than normal. I wore them one day to work, they kept slipping I can't wear them at all. I asked the next time they brought the truck to our work site about an exchange that guy said no problem as long as we can resale them. I drove the forty-five mile trip and the manager was rude. Wouldn't exchange them or even look at the shoe. So now I am stuck with a pair of shoes I can NEVER WEAR. Do Not Waste Your Time. I don't know how they are still in business. I will NEVER purchase Anything from them again. read more

I'll never go to Catawba Shoe Store again. I went a couple of weeks ago with my work voucher to get a pair of ESD composite toe boots. I ended up purchasing a pair of 13 wide Reeboks to try out because they didn't have size 14 like I typically wear. I wore them to work one day and my toes were crunched up so bad and I was in a lot of pain. I work 8-5 Monday through Friday, so it's been hard to return them. So today, two weeks later I go back to return them and get a pair of ESD composite toe Timberlands because I already have a pair and know they fit well and are really comfortable. I go up to the counter with my boots and receipt because I knew I had 30 days to return the boots. I explained to the associate what I was there to do. She was new, so she went to the back to grab the manager for help. He comes out mumbling that I have exceeded my 15 day return window. A younger employee had to tell the manager "yes but these shoes have a 30 day comfort guarantee." The manager then comes up to me immediately with an attitude and says "okay but they have to approved by your company, and we don't have any Timberland boots that are ESD composite toe." So I immediately walk to the wall and point to their Timberland boots that are ESD composite toe. (I knew they had them because I got them there before.) He says "oh except for those." Then he says well let's put some socks on you and measure your feet so we get you the size you need. I said sir I wear a 14. I already have a pair of these boots in a 14 and they fit great. He still made me put on a pair of nasty used socks and measured my foot. He then told me that I wear a size 12 1/2. I sold boots for 5 years and knew he was reading the wrong side of the Brannock device. I told him I have worn 14 since I was 12 years old. He then says so why are you returning a 13. So I say that's the reason I am returning them. You didn't have a 14 so I tried a 13 wide and they were too small. He was completely rude and unprofessional, and had absolutely no reason treating me with an attitude before I even said anything to him. I was just there to switch out a pair of shoes. I worked retail for a long time and have always approached customers with a smile and a nice greeting. He came out barking at me and didn't stop the entire time when I wasn't even asking for a lot or being difficult. Now I know why people I work with choose to buy their work shoes online instead of dealing with them. read more