I ordered from this catalog and never got my order. Their CS is horrible. Just best not to order

Placed an order on February 2nd. Received tracking info pretty quickly, but besides saying 'in transit', it has never updated in 3 months. I called after 3 weeks, and again after 6 weeks (at this point WY past the birthday I sent the gift for). They wouldn't do anything since it 'has shipped'. Refused to give me the money back after a few months. They would only reimburse you if you sent the product back. It's now been over 3 months. This is a scam. As long as they can say 'it shipped', they won't do anything. Then its too late for you credit card to do a charge back and reimburse you. read more

I ordered a hoodie jacket rom Catalog Favorites for $49.99 that came to $63.80 with the shipping and tax. As if that wasn't high enough--the jacket was too small and I exchanged it (for another $63.80). I got my refund for the returned too-small jacket--no item for item exchange-- and it was a grand $34.15. I will never order from these people again, and will tell anyone who will listen not to, either. read more

I ordered three rompers for my new granddaughter in November when she was a newborn. My daughter received them in January and said they were a size for newborns. I said I would take care of it and returned them myself. After a month of now hearing from the company, I was told they were behind after the holiday and waited until February and asked for a $47.00 refund. And never heard from them again!! THIS COMPANY IS A RIP-OFF!! STICK WITH AMAZON !!! read more

Something bad has happened to catalog Favorites.com, favoritescatalog.com and now favorites.com Apparently they're going thru ownership changes because of the different changes in website. I placed an order of two items on Sept 8, 2025 and it's now Sept 18 and they still haven't processed my order. Have called customer service three times so far and no one can give me any information for the delay or what's the problem. All they've told me is "my order is being processed". Save your time, money and frustration and DO NOT order from this company. If, like me, you've been a customer I pray you haven't encountered issues. Unfortunately this is the third time I've had issues this year so they've run out of chances. read more

Ordered on 5/11/ 25. Confirmation email 5/11/25. Email 5/12/25 stating my credit card did not match my billing address. I have used that CC for 22 years with the correct billing address. Talked with 3 different levels of customer service all stating the same thing. I called my CC and they tell me that the billing address is correct and that the order has processed. My CC has put an alert on my card to watch for scams from Favorite or their affiliates. Until this is satisfactorily resolved I will not order from Favorites or Potpourri. read more

The shirts I have ordered were good quality and fit well. However if you order something that does not fit, the return policy sucks. You don't know for sure if you ever get credited on your charge card when returning items . If you want to exchange something for a larger size, that has never worked out for me, I never got a larger item from the company to replace it. So didn't know if I got credited from the original item or not, because they usually say it takes up to 60 days. read more

Although I have ordered from this company in the past (since 2017), their level of service has significantly fallen since then. Two of my recent orders were put on hold, and they were not able to tell me when the back order could be filled - they said it was an indefinite period of time, so I cancelled both. Very poor customer service from a company who used to sell quality goods. read more

Very very disappointed, ordered 2 T-shirts for Christmas presents, returned them for exchange and just yesterday, Jan 16th was credited only a portion of my money.... filled out EXCHANGE FORM included in return box only to receive PARTIAL PAYMENT CREDITED, guess they don't understand EXCHANGE, but understood keep half my money, less than one star, never order from them again!!!!!! read more

This place is a joke! No communication, they charge 11.00 on a 17.00 shirt to re-stock when we wanted a larger size, and they never let me know they didn't have that size. So they took it upon themselves to credit me a whole 11.00. It takes a very long time to get the orders. I said to quit sending me catalogs and will never buy from this company again! read more

Ordered a sweatshirt on 11/26 as a Christmas gift. As of 1/3, had not been delivered. Called. Sweatshirt on back order and will not be delivered until mid February. Tried to get me to replace with a different sweatshirt. Said I will get refund in 10 business days. We shall see. Would give vendor 0 stars if Yelp allowed. read more

OMG I came here to complain about the nightmare with this company AND IMMEDIATELY SAW PAGES AND PAGES OF PEOPLE THAT BEAT ME TO IT!!!!!!!!!!!!!!!!!!!! WOW! NEVER AGAIN FOLKS - LESSON LEARNED. My 90-year-old Mom called on August 23, 2021 at 8:30pm Pacific Standard It rang and rang and finally someone picked up. The agent was rude and impatient after she coveyed that she was hard of hearing and please be patient with her. The order was placed and she was given a confirmation #. Sept 8th and still my birthday gift didn't arrive so my Mother called and BEHOLD they had no record of the confirmation # and she was crushed. She called the bank to see if her credit card was charged and it wasn't. She placed the order again on SEPT. 8th with another agent and was told due to her unfortunate experience it would be shipped 2-day air. My Mom cried Sept 9th when she didn't have a gift for my birthday and it broke my heart seeing her so upset. I called the company on the 9th and spoke with someone and they promised delivery on the 13th, asked to be sent to a supervisor and was left on hold so long the batteries started to die in my phone and had to hang up. Today is Sept, 14th AND STILL NO GARMENT!!!! I called AGAIN, got the tracking $ and knock-on-wood it will come today. That's their idea of 2-Day Shipping folks!!! If it doesn't come today the next call is to the bank and dispute the charge. This has been exhausting! Ladies & Gents it shouldn't be this hard. After years of quality service, I'M DONE AND WILL NEVER EVER USE THIS COMPANY AGAIN!!!! The foundation of a business starts with the individuals hired to take the orders and to give you a wonderful on-line shopping experience so you want to come back. What in the name of heaven happened to this company!!!!! Going forward if this catalog shows up in my mailbox its going directly to the garbage!! read more

the merchandise by catalog favorites is great !!!!!! beautiful colorful sweaters, household goods, etc....

I will NEVER, EVER order from Favorites catalog. Their phone system is horrendous as well as the customer service reps, who don't speak proper or understandable English!!!!! They ALL need extensive re-training OR hire experienced, fluent speaking individuals!!! read more

Ordered once, item not as advertised. Thereafter a recurring charge of $15.85 appeared on my credit card. Luckily my card issued a fraud alert and mailed a new card. read more

Avoid this company at all costs. In fact, they are owned by Potpourri Group Inc. (PGI) who also owns SageFinds. CatalogFavorites and SageFinds sends out catalogs with great prices. But they are shady! I ordered sneakers. Nowhere in the order process was I told these are on backorder. Once I actually paid for the order, THEN I was told they were on backorder for 3 months! So I called to cancel order. It tooks 3 attempts to get them to reverse the charges and cancel order. However, unbeknownst to me, they signed me up for VIP membership!! Isn't that illegal? I didn't know until I saw the charge go through my checking account. Now, I am cancelling the membership. Customer service didn't seemed suprised. So we will see if in '5 business days' if those charges are reversed. Again DO NOT order from these scammy people. read more

Do Not Place an Order with Catalog Favorites or any of their other associated Catalogs. ZERO - no Star. Apparently, this business is in trouble. These folks will not remain in business for very long. Placed order on 12/7/21 of two in stock items. Received shipping notification on 12/18 (ten days after order placement! ) with arrival to be 12/26. (really? the Sunday after Christmas) Today is 12/27 and called to follow up. The exceptionally rude customer service agent stated that the arrival date is now 1/3/22. Hmmm - wondering if that is made up info? I have nothing to verify this. The initial FedEx tracker tells me pkg left MA, went to a center in Kansas and went back to MA. ?? We'll see what happens. To be Continued....... read more

This company goes by many names. Nature's Jewelry, Catalog Favorites, Sage Finds....whatever it is. I wrote a review for Nature's Jewelry recently. So, you'll have to look that up to see my unsuccessful experience. Yet I persisted. I wanted a jewelry ensemble pictured online and in a catalog so much that I did some internet research to discover the same thing on SageFinds.com. No answer. Yes, there's a problem here. It's the same company and has probably gone under or temporarily closed during the pandemic. Either way, stay away. If you're still up for it, call the customer service, not the order desk, if you dare. Otherwise, look at all the other reviews to see which nightmare you'd like to experience today. read more

Guessing someone at CATALOG FAVORITES doesn't care. I am so disappointed after so many years of happy transactions. I complained about a horrific phone experience with 4 agents in 30 minutes......have heard nothing from CF. I did e-mail Customer Relations and received 3 "Appreciate Your Order" replies, but NO response to my situation. Wondering if CF is just a computer with scripted answers...not solutions. Current order might be my last....which I was not expecting until the poor tel . commnications, the previous YELP reviews and the useless answers from CR left me understanding the reviews. read more

It took over two months to get a pair of sneakers when it said a week to arrive, when I purchased them. Then they were much, much too small for the size marked on the shoes. Then customer service was a complete nightmare to return them. Then they fraudulently charge me another whole charge for the sneakers which I do not have. Now it looks like my "ships free" item actually cost 8.95 to ship. SOO many poor reviews online about this nightmare of a company. I will never, ever buy another thing from Catalog Favorites! Shame, too, because much of the stuff looks cute and I'm a big online shopper. Hope it was worth it to rip me off for 35$, morons. read more

Besides being over priced for the quality of the items, my biggest issue was their return policy (which I cannot find anywhere on their site). Though they do accept returns and do have a preprinted label what they do not tell you is beside the original shipping cost (which is non-refundable, which I expected), they also reduce your credit for the return shipping fee, Original item $39.00 shipping fee $10.95, then another $10.95 for the return and out of $50 Ispent I end up with a $29 credit. I could find this nowhere in their catalog or site. I cancelled my subscription. Never again. read more

I ordered a handbag that was suppose to have a strap long enough for a crossbody style. It was expensive but it looked like what I wanted. When it finally arrived the strap was 4 inches shorter than the description online. I returned it immediately and ordered a different bag. Finally received a credit on my Visa that is $28. less than the total I paid for a defective bag. Really? Their charges for shipping are ridiculous. Also on my Visa is a charge for the second handbag which I haven't even received. The amount charged is, of course, incorrect so I called customer service. They literally just keep repeating the same lines of how I didn't accept the follow up email so that I could get the 10% discount. This company has no customer service. They use many different company names so be careful. North Style, CatalogFavorite, Nature's Jewelry, Magellan's, Serengetis, Expressions, there's more! Total ripoff of the consumer is their motto! WARN YOUR FRIENDS! read more

AVOID CATALOG FAVORITES AT ALL COSTS!!! I placed an order with Catalog Favorites and when I received it, I found the sizing was all wrong. I returned the items paying shipping both ways, but then I had a $14.95 charge on my credit card! I tried to call but I was put on hold for a good while and then was cut off. I sent an email, but there was no response! Now, after having 5 charges on my credit card and getting the runaround, I called Chase Credit Card and they fixed it! Before I order from some unknown company again, I will check for reviews because this company has apparently scammed many people! read more

Do NOT order from this company!!! My order (Over $380+) never arrived. I have been calling and writing customer service in March to get the ship re-sent and then I started demanding a refund. Their comment is let me transfer you to our level 2 service dept. The next person says they will transfer me to level 2 and so the game is on. I am now reaching out to our credit card company for a stop and filing with BBB. This company is a rip off and all their Customer Service is being answered overseas. No one there has authority to do anything and they play leap frog with your phone calls. Promises of resolution in 48 hours has never materialized. DO NOT order from Catalog Favorites read more

I would like to give them less than 1 star. My mother who is older ordered from them against my better judgment to give me a present in early FEB. They send the wrong items in the order. I called care the day we received it and sent it back in good faith. It is now April we have contacted them by phone twice and by email 4 times. They do not put notes on the accounts during the call and just closed the ticket because we received an order not our order but "you know we got one so we should be happy". I have never seen a company so hard to deal with they have ripped off my mother for more than 150 dollars and I bet the customer who got her order is not pleased either. Do not buy from them. read more

I called to check on this years Christmas orders this evening and was told that the item was on backorder. When I asked the customer service person why I hadn't been sent an email advising me of this (the way virtually every other ecommerce site I've dealt with has done over -- say -- my last 25 years of online ordering, I was advised that they have some statement about this on their website. Well, I guess I'll never read that notice, because I'll not be doing business with these unethical creatures again. read more

After I paid for my order, it said item was out of stock. I've waited 3 weeks for this Christmas item. When I call both customer service and order phone numbers, I get Chinese workers, who claim they are unable to cancel the order, even though it still hasn't shipped. My credit card company said the charge is pending as PGI Favorites, the umbrella company for Cuddledown, NorthStyle, Pyramid Collection, Serengeti, Catalog Favorites, Young Explorers, and Magellans. Avoid all of these companies, as there is no real customer service. read more

I ordered 3 items at Thanksgiving with a projected shipment of 5-7 days From Catalog Favorite. it never came. I gave it some time and called. I was assured it would be expedited to 3 day rush. It never came. I called a 3rd time and told it would now Be escalated to 3 day rush. Never came. I called a third time and was PROMISED it would be here Christmas Eve. Around 4pm I called AGAIN and advised they would 3 day rush it... IT WAS NEVER SENT. They repeatedly lied. This was a Christmas gift and now I have NOTHING. read more

I would give it a 0 if I could. I ordered 4 different items on Dec 3rd for my mom as holiday gifts. The necklace was $100, but not worth $5. The chain is cheap - maybe made of aluminum but definitely not silver, silver-plated or anything that resembles a real material. In addition, I ordered 3 sweatshirts - They did not notify me that 2 were on backorder until late Jan and mid March. (Not sure how that works for Christmas). I called on Dec 9th when I saw that only 1 shipped to replace the 2 with sweatshirts that were in stock and guaranteed to arrive by Christmas. Now after 6 calls and ZERO customer service help, I received shipping confirmation that it will arrive Dec 29th. And it cost $15.99 for shipping!!! I wish I had looked at the company reviews before ordering. This is a nightmare. read more

This is a bunch of catalogs owned by the Potpourri group. My items were lost in the mail and i was told by customer service to go look for it myself. And hung up on me three times. By the time i was able to find my package 2 weeks later the quality of the merchandise was subpar considering what i paid for it. Don't fall for the scam VIP service and please do your do diligence about this company, it really is a rip off. read more

I've ordered several items from this company over the years and I'd never had a problem until now. This time I ordered a winter jacket, which I desperately needed because my old one was becoming threadbare (it was mostly the lining, but still....) - and Catalog Favorites had one that's quite similar, plus the price was good. It arrived within the predicted amount of time - but I discovered that some of the buttons from the lining were literally "hanging by a thread". Since I'm the one who paid for the item, I didn't feel it's my responsibility to have to sew the buttons on - and I also think their quality control is non-existent. I called and spoke to a really nasty woman (and I'm referring to her demeanor [i.e.; not the information she provided, since she had no control over the company's policies]) - and she told me they don't do (UPS or FedEx) pick-ups (meaning, I'd have to bring the jacket to the post office myself [I say post office, since she said they'd only reimburse for the cheapest shipping cost - so that would leave out UPS and FedEx]). I told her there was *no way* I was going to walk the long distance to the post office and wait in a long line when it was *their* fault - but when I got nowhere with her, I insisted on speaking to a supervisor. She purportedly connected me to someone, but all I got was a voicemail - so I called back and got ahold of a much nicer person, but there was still no change in the situation. I therefore said I wanted to just return the jacket and get a refund (instead of having them send me a replacement). She told me they might not reimburse me for the cost of having shipped the original jacket to me (**I** paid for the shipping [$12.50]!) - so I then requested a supervisor. She connected me to *another* (supervisor's) voicemail, at which point I had no choice but to leave a message. That was three days ago.... At this point I'm keeping the jacket (and sewing on the loose buttons) because the return process is absolutely ludicrous and I need the jacket - but I'll never again order from this company. read more

Like others have said, I should have looked at the Yelp reviews before ordering. Three weeks and have not received the shipment. Four phone calls and 28 minutes on hold was worthless. FedEx Smart Post tracking shows 'In Transit', for the last three weeks. Will give it another few days and then demand a refund. Horrible service. read more

Do not order from this company unless you do not mind being ripped off. Warn your elderly family members and/or friends. Regarding Order # 20231161. My 87 year old mother mailed a check and her order form on 3 March 2021 from the Catalog Favorites catalog. Regular shipping cost was $9.99, and expedited 2 day shipping cost an additional $12.95. the total cost with shipping was $63.77. She paid for expedited shipping to ensure the item would be received before her daughter's birthday. When the item did not come a week later, Mrs. Nakagawa called the customer svc and they claimed the order was not received. An additional week later, she called again and the customer rep. claimed again that the order was not received. By 22 March, Mrs. Nakagawa called her bank and learned her check had been cashed on 10 March. She called back the customer rep. and spoke to Lyn. Lyn insisted that the order was not received. When Mrs. Nakagawa explained that her check had been cashed on 10 March, miraculously, Lyn realized that the order had indeed been received but not shipped. The 2 day expedited cost $12.95 was a fraud, from 10 March till 22 March, the item was not shipped and there was no indication that this company intended to honor Mrs. Nakagawa's order or payment. the item was finally shipped and is expected to arrive on 15 April, over 1 month later than originally requested and paid for. This company must be sited for fraudulent sales and taking advantage of the elderly. This situation was filed with the Federal Trade Commission for fraud and taking advantage of the elderly. read more

First I received the items one week after the estimated arrival date. The order was a partial order without paper work. I needed this paperwork to send to the company to get a rebate of 10% and reimbursement for my shipping. I tried to call but their automated system is MESSED UP! It would not take voice prompts or typed in responses.....So after waiting on the phone for a while, I was told 3 of the items I did not receive were discontinued and 4 items would not be shipped until January. I placed the order in early/mid november. read more

BEWARE THE VIP - nothing free it is a $14.95 per month charge!! At checkout the site promises "free shipping" if you become a VIP - which I thought was getting on their email list. Turns out it is a recurring $14.95 per month on the card I placed my actual item purchase. They routinely back-order, so I didn't realize what the recurring charge was for three months = $45. When I contacted them, they did not care, would not refund even though I had not placed any orders within that time and clearly there was a mistake. And no, I didn't get free shipping on the original order even after several emails in the beginning about that. read more

Unfortunately, I have to jump on the bandwagon of reviewers who ordered from them before but have seen things go south recently. Ordered on 10/26--just one, in-stock t-shirt. About two weeks later, I hadn't received shipping confirmation so I emailed. Lo and behold, I get the shipping confirmation...dated the day I sent my email inquiry. Long story short, I received the order on 12/5 after 5 email back and forths. Each inquiry I sent took 2-3 days for customer service to respond to. There was never an apology for the inconvenience and they really don't seem to care. I asked them to remove me from their mailing list. There are lots of better online sellers for us to use rather than deal with them. read more

THEFT by this company occured when I sent back an item w/ a full money back guarantee, and then they never sent me a refund, (incl s/h charges). Several followup letters were sent to them and still no reply...so they have in fact stolen the item. Tell your friends about this store and let the local media know about their FRAUDULENT BUSINESS PRACTICES/DECEPTIVE ADVERTISING/BREACH OF CONTRACT read more

Placed a order for $37.90 waited 30 days no order was received. Made a phone call to catalog favorites and was told product was on back order and I would get my order next month 30 more days to wait. Next month came and still no order was received. I call again and let them know I want a full refund, was told I would get that refund in 7-10 days I wait 16 days I still have no refund. I call back to find out where the refund is and I'm told they have never seen an order for me therefore no refund. I had to get copies of my check and fax to them and 16 days later I still don't have a refund. Back on hold waiting for someone to help me Terry the supervisor tells me NO check has gone out and that Sherry the supervisor dropped the ball, so here I wait some more will I ever get my money ? read more

After I made a purchase from this company They started billing me $14.95/month for some discount club in which I never enrolled. My credit card company flagged the unauthorized charge and is disputing it. Unfortunately neither I nor my bank noticed this until MANY unauthorized charges were made by this company. The actual merchandise I received was OK, but BEWARE of making any purchases from this company because of their unethical, and possibly illegal activity after they get your credit card number. read more

I ordered from this company and got a confirmation email saying it would arrive at my house in 5-9 business days. It didn't so on day 12 I called. They told me because I live in Hawaii it takes 3 weeks. No where on the website did it say it was going to be 3 weeks, nor did my shipping confirmation email. Then, my order finally arrived and it was the wrong item. What a waste of my time and money. NEVER shopping with them again. Horrible. And customer service plays dumb and passes the buck. Complete scam. read more