Went to Evo Dog Wash today for the first time and it was Amazing! The ladies working were so kind…read moreand extremely helpful! They were so patient with my chow chow and very informative. They showed me around and took the time to help me and my Beastie boy. very polite and kind young ladies! I love this dog wash! it was a breeze to use the equipment and have everything I needed right there to wash my boy. Thank You ladies! I love Evo Dog Wash!

Dog became deathly sick after grooming. They cancel appointments day of multiple times. stay away!!read more

Janette is a kind hearted and talented dog groomer! She has groomed my doodles a few times and each…read moretime, they look fabulous and happy when I pick them up after a few hours with Janette. I adore my dogs, so this means a lot to me. Scruffy's is fantastic- it's the only place I bring my doodles and my standards are quite high.

I have been bringing my daughter's puppy, Flor, here for grooming, and overall, we have had a great…read moreexperience. I really like bringing her here, and the location is very convenient for us. Recently, however, I started receiving several emails asking me to complete forms for appointments for other dogs. Since these clearly were not related to Flor, I called today to let the staff know about the issue so it could be corrected. I believe the person I spoke with was named Casey. Unfortunately, the way the situation was handled was extremely frustrating. While I was trying to explain the issue, she repeatedly interrupted me and said they were transitioning to AI text messages and that they were having problems with the system. I tried to explain that my concern was specifically about receiving forms and emails for other dogs, but she continued talking over me and did not allow me to finish explaining. When I told her that she was interrupting me and not letting me explain the situation, she simply told me to send an email about it. I explained that I did not have time to send an email and was calling because I was trying to resolve the issue directly. Again, she interrupted me and said she did not know what to do about that. At that point, I asked to speak with a manager. She told me that she was the manager. I asked her to confirm her name again, and she responded, "No." I then asked if I could speak with someone else or the owner, and she hung up on me. I honestly don't know how to handle this because I really do like bringing Flor here and have been happy with the grooming services. Unfortunately, the way I was treated during this phone call was extremely rude and unprofessional. I was simply trying to bring an issue to their attention so it could be resolved, and I expected to at least be given the opportunity to explain what was happening. I hope management sees this and addresses the situation, because I would really like to continue bringing Flor here. I just don't feel that customers should be treated this way when they are trying to communicate a legitimate concern.

Updated in summer 2020 - we returned to Fox Hollow about six months ago after coming in when the…read morevet we'd moved to couldn't fit us in and have been returning faithfully ever since. They have corrected the issues with their front desk folks. They're reasonable, kind, helpful, knowledgeable, and can squeeze you in same day for a nominal up charge if your issue is urgent (or if you just think it is as I sometimes do ). We have been taking our dogs and cats here since May of 2017 when we moved to the area. I think the care provided is trustworthy. I have no doubts about the competency of the veterinarians and no complaints about pricing. That being said, I have yet to feel any real loyalty to this facility. The front desk staff is quite slow and often a bit cranky. They have yet to integrate our pets' records from their prior veterinarian into their system (so I have to call and verify if vaccines are current -- at which point there are long delays while paper files are consulted - why are there paper files? Shouldn't these records all be digitized?). Any appointments for routine services end up taking at least an hour; lots of waiting. It's like going to a medical doctor's office. I understand that triaging must take place, and I don't begrudge pets in dire situations being seen with a higher priority than those who are receiving only vaccine administration, but at the same time, I do think there is room for improvement. I can't understand why it would be appropriate for me to wait in the waiting room for 45 minutes to pick up a prescription, especially when I called ahead for it so it was already packaged with our name on it

If you're a "bro" with a lab retriever, then you're "in." Lots of attention from the vets and front…read morestaff. If you're a senior couple with a cat, forget about it. Left waiting in the other waiting room, ignored.

First visit for 4 month old puppy. Have to get her used to this! She did great although a squirm…read moreworm and her groomer did his best. When I went to pick her up she stopped at each station as if saying bye. Just down the street - we will be back.

Unfortunately the business has really changed in the last few months and I would no longer…read morerecommend. It started with an unannounced change in acceptable forms of payment which was only made clear upon picking up my pup (no more credit cards). Then it was an unannounced change in costs for services, again, also found out after services were rendered. I called and made an appointment, showed up for the appointment today, and I was told "we don't have an appointment in the system and we're fully booked today." No attempt to right the wrong. 3 egregious issues and no change in how they treat their customers. Proceed at your own peril.

They don't even let you use Rover to supplement your service needs. Bad customer service.read more

It has been since December of 2019 that we used Pawsitive Pet Sitters and the sitter we were…read moreassigned (Sarah) was incredible! The animals and we loved her. We recently moved and were attempting to connect to #1 get the key back from them to get to the new owners of our old place as well as to set up for future pet sitting services. These are the only reasons for the "1" rating. Mike Childers

Do yourself and your pet(s) a favor: DON'T…read more I truly thought I had found the perfect new veterinarian for my beloved dogs. The facility is clean, and the staff were consistently lovely, kind, and caring toward both me and my dogs while we were there. Unfortunately, once you leave the office, it feels like you are out of sight and out of mind. Be prepared to repeatedly follow up just to obtain an electronic copy of your itemized bill, the complete results of diagnostic tests, and--perhaps most importantly--guidance about what those results mean and what you should do to help your pet. I was also surprised that the veterinary team did not appear to review my dogs' charts before subsequent appointments to re-familiarize themselves with their medical history, conditions, or previous test results. There was also a lack of urgency when it came to basic follow-through, such as locating the appropriate tools to accurately re-measure a growth. And despite signing multiple forms acknowledging a quoted range of costs, I was still presented with an additional, unexpected charge when it was time to check out. But the biggest issue for me is the lack of follow-up and follow-through. No amount of affected kindness can make up for that. Even after I expressed my concerns, spoke with TWO DIFFERENT MANAGERS, and made a genuine good-faith effort to start fresh, the same pattern continued. After my dog underwent another expensive diagnostic test, I received no call to check on my pet and no communication of the results--even though those results had apparently been available for TWO FULL DAYS before I finally called to ask about them myself. That should not be the responsibility of a pet owner. When you entrust someone with the care of a beloved animal, you should be able to expect thoroughness, communication, continuity of care, and follow-through--not have to repeatedly chase the veterinary office for information that should have been proactively provided. Unfortunately, this experience has reinforced my growing concern about the impact of corporate and private-equity ownership on veterinary medicine. Thankfully I have found an independent practices where the veterinarian truly gets to know her patients, takes the time to review their history, personally discusses test results with you, explains what they mean, and offers thoughtful recommendations and education. They are rare but they DO STILL EXIST.

My cat was having urinary issues-so we booked a last minute appointment with this new vet…read moreMy husband brought her and we got a UA and bloodwork done to find the cause. At check out my husband sent me pics of pills. I asked the vet tech why they wanted to give her pretty much a slightly More expensive version of a hip and joint powder for my active, climbing, newly 7year old cat. The vet tech said arthritis could be the source of her peeing a lot or outside the litterbox bc of hips and knees? Like she's not able to get to the litterboxes at ground level. They asked nothing about her physical activity and just assumed. I've worked with dogs and cats since 2018. The tech said they didn't know how much more potent this is than the stuff I'd find at petsmart (cosuquin ) when I asked. Very uneducated. Discharge papers say the hip and joint was for her uterus inflammation and not bc of possible knee/hip issues. They just told me the results of bloodwork and UA were good. Just inflammation. I didn't pay over $400 to not be able to see the UA and bloodwork results and just trust what im being told. I had to asked twice for a copy of lab work and I was told at first by the receptionist that they didn't even get the urine sample I dropped off Monday ....despite the vet calling to say the UA was okay. Just inflammation. They rebooked another appointment for her without permission from my husband or myself . No one talked to any of us about environmental or other emotional/stress things that could've caused her inflammation. I have 6animals, live 10 min away, but I'll be going back to my normal vet for sure Not all Corp vets are like this. A lot care more than here They're just grabbing at money, no questions to help solve the problems. No info on crystals in urine or anything.just inflammation after senior blood and urine panel It's a waste of money to go here unless you're an educated pet owner who can advocate and ask questions