Great customer service and they get you in and out quickly. The one guy that works the machine name…read morestarted with a n R (sorry I don't remember), was very nice and seemed to care in just the little time I was there. Professional with that touch of human.

Very happy with this place and the people who work here, legitimate MRI's for a third of the price…read moreDefinitely will go back if I need any more work done super impressed with the people and how nice they are

While the office is nicely decorated and generally soothing, those are the best points of this…read moreoffice. They are terrible at scheduling. After waiting a couple of times for over 40 min I started booking the first appt of the day to avoid that issue. I still was typically taken back up to 10 min past my appt time...how are you backed up when I am the first mammogram after opening? On this most recent visit, my appointment was in the first hour they were open and I was taken back almost 20 min after my appointment and I wasn't in the mammogram room until 40 min after my appointment! How are you that off schedule in the first hour? The techs are generally nice, but human contact in this office is minimal. Big signs warn you basically to not talk to the receptionist, the online checkin system asks you for the same information you have already given both in the preregistration call and in your patient history if you are a prior patient so it saves ZERO time at registration and from what I can tell renders the preregistration call utterly worthless. Literally only 2 people talked to me the entire time I was in the office and I got more information about how the lockers worked than during the exam. During the exam, the tech was nice but seemed to be operating on a need to know basis only and instead of telling me broadly what was going on gave instructions only on what I should do next (like step this way, not like what was going on) and got upset when I tensed up even though they had never said "its important you stay relaxed". Even though it was not my first mammogram it was like flying blind. Mammograms are unpleasant enough without adding in all of this frustration. And this office has been steadily getting worse now over the years so I will be going elsewhere in the future.

A hospital stay after an unrelated surgery followed by another required sedentary week in bed, I…read moreexperienced an episode causing extreme pain thus needing immediate treatment. My ortho specialist was already overbooked so scheduled me with RAYUS where they took care of everything needed to perform an almost immediate Epidural Steroid Injection procedure. From start to finish the surgeon & staff members in all areas gave me maximum help & support every step of the way. Each one was noticeably proficient in their role & showed the patient concern, kindness, & respect. The care team worked in harmony with excellent results. The icing on the cake is their extended business hours, and competitive pricing - which all patients or caregivers should strive to be aware of. Without hesitation I recommend RAYUS for any imaging, radiology, &/or orthopedic treatment needs.

Their Customer Service is shady and horrible. I scheduled my appointment 2 weeks in advance and…read morewas told I would receive a call about an estimate due based on insurance and would receive a text. 2 weeks later I get a text on a Saturday saying cancellations are $50 and can only be done 24hours in advance and they are open M-F. My appointment was the following Monday. No estimate, and no way to cancel without paying $50. After calling twice I found out it was $643 would be my Copay. How convenient, I would have cancelled on Friday without any penalties. Had I known and atleast would have thought the their customer service is better than it was. Shady. I would not go here and I would not recommend anyone to schedule an appointment here.

I had imaging done at NWR in Carmel, today…read more I appreciated the text reminder with location and timing details. The online check-in was cumbersome. There were mistakes in pre-populated info that I wasn't able to fix to complete the registration. They also asked questions that I thought that my physician should have answered, because I didn't know the answer. Any way, I filled out 3/4 of the forms on line, but that didn't matter, because I had to fill them out again when I arrived. Plan 20 minutes to fill out forms. The nurse was professional, friendly, thoughtful and knowledgable. She carefully explained the procedure and what to expect. The tech was efficient and helpful. The offices are immaculate (I think they just moved into the facility). The scanning equipment (seems to be) state of the art. The scans were completed in the promised amount of time and I was allowed to leave. I think they send results to my physician. I guess I should have asked, but it would have been nice if they told me. Minor suggestions, they could provide more reading material for waiting (or tell me to bring my own). Some art on the walls would also be a nice distraction. And coffee/water for waiting family members would be nice. All in all, they get the important part right.

Billing is consistently inaccurate. Hard to get through to an agent. Most agents are very difficult…read moreto understand. Although Medicare claims and MSN's clearly show $0 patient balance Northwest Rad continues to bill. They won't follow through with Medicare themselves, put the burden of proof on the patient Test results are also very slow to come in.

I went to RAYUS radiology they took my license and my insurance card in order to give it back to…read moreme. They went ahead and call me in the back, and I did my MRI and they never returned my license or my insurance card to me, which was their responsibility so I come all the way back home from Danville to Lebanon, Indiana called them and they told me I could come back and pick it up and I told him no way you're gonna send it to me overnight so they said they would and it's been three days since I've been gone from there and I still don't have my license or my insurance card very irresponsible of their team very disorganized

Never, ever have I been asked to pay an "estimate" up front of what insurance "may not" cover. My…read moreson was sent here by his Dr as a referral for a torn tendon. When I called and asked why my son paid so much for visit, I was told they don't take co-pays. Money up front. I called my insurance company and no one had reached out to United. We have insurance for a reason! They estimated $4000. And get that number from a company called Insta Med! Poor kid paid but I am not happy and neither is United! Scammers!!!

I had my 2nd MRI completed here today. Wonderful experience. Friendly, kind staff. I have…read moreextreme anxiety and claustrophobia and the tech was very gentle and reassuring throughout the test. Would recommend to anyone needing a test.

Very professional, caring people. I was easily able to get my imaging done. Overall, good…read moreexperience.

When I called Customer Service I did not have to wait. I explained my problem with outdated testing…read moresupplies. I was told my Glucose Meter is not manufactured anymore. Representative said that's probably the reason I have trouble getting my test strips. They have a new meter (see my photo). I already had all of my information in their system when I registered my old meter. They always gave me great service by phone and mail. Once again I was quickly provided with a new meter. It arrived in the mail in record time. The meter and 50 test strips were free. They have a very easy ordering service for additional test strips. The cost of the strips is so reasonable I may just pay out of pocket so I don't have to deal with prescription and insurance billing with deductibles. One thing that will be to Roches detriment is my desire to eliminate Finger Pricks. I'm looking into Continuous Glucose Monitors that work using an app and your phone. Medicare will cover these Monitors. Maybe Roche makes one. I'm not sure. All things considered I probably should get a new phone first! Until then I'm very happy and always have been happy using Roche Diagnostics Medical Supplies and Services. It's great to have the peace of mind that I have a back up meter in case mine acts up or dies.

4/30/2022 Do not trust the Roche covid home tests you…read morereceive free via the US post office offered to you from the government. First the expiration date is too soon to expire as August. Second my test result gave negative when the PCR was twice positive. I came to the conclusion that only PCR test performed by a laboratory is the valid one. Do not waste your time! I won't recommend them.