My husband and I were in the process of purchasing an inventory home from CastleRock Communities in…read moreArgyle, TX. We were very serious buyers and proceeded in good faith until we received our third-party inspection report, at which point we were absolutely shocked. The inspection revealed major issues: -missing portions of the roof and incorrectly installed roofing material -exposed plumbing in the garage -electrical panel not even screwed into the wall -wiring issues -water meter reading usage-indicating a leak -several other serious foundational and structural concerns. These things are not cosmetic or minor punch-list items; they significant construction deficiencies that should never exist in a "new" home being marketed as move-in ready. And if they cut corners on these things, imagine what else they may have skipped. What made this experience worse was CastleRock's response. Rather than taking accountability, the company attempted to downplay and obscure the severity of the issues and made efforts to sneakily and hurriedly repair some of these issues behind our back to "prove" that the inspection was false. We were then met with resistance and vitriol (particularly on behalf of the division president) when requesting the return of our deposit, despite the fact that the inspection findings clearly justified terminating the contract. The sales woman at the sagebrook office told us on two separate occasions that our earnest money could be refunded. The division president we dealt with was condescending and dismissive, which only reinforced our concern about the company's ethics and customer treatment. At no point did we feel respected as buyers or that our legitimate safety concerns were taken seriously. Purchasing a home is one of the largest investments a family makes. Based on our experience, CastleRock Communities has demonstrated a lack of integrity, transparency, and professionalism. I strongly encourage anyone considering buying from them to do some research into their open suits and their well documented history of poor construction quality and failure to uphold their warranty. Better yet, just avoid buying a CastleRock home altogether

This is a follow-up to my original review since purchasing my home from Castle Rock, and…read moreunfortunately, my experience has continued to decline. Since moving in, we have dealt with multiple serious issues, including two separate leaks, damage floor tiles, damage cabinet drawer faces in the kitchen and bathroom, and a hole in the foundation that has resulted in one corner of the master bedroom floor becoming unleveled and an ongoing rodent problem, which appears to be the result of an opening connected to the roof. These are significant construction concerns that should not exist in a newly built home. I contacted the building site supervisor regarding the opening issues that could possibly be connected to the roof and was told I would receive a call back. That call never came. The lack of communication, accountability, and urgency has been extremely frustrating and unprofessional. Based on my experience, it appears the homes are rushed to completion, with little attention to long-term quality or proper inspection. I would not purchase another home from Castle Rock, nor would I recommend them to others considering building with this company. I strongly encourage potential buyers to do thorough research before making a decision.

The quality and workmanship is far below substandard. no concrete was used on the shower floor and…read moreno impermeable membrane. also in the shower, they used sheetrock instead of waterproof backer board. Chesp, cheap, cheap. I am now spending $12K to remediate these issues, as the shower floor flexed during showers. Also the dry wall work is terrible as every seam is visible. There is a noticeable paucity of electrical outlets. Pretty to the eye, terrible quality!

They tell you things are covered under warranty and then when you try to get them fixed, they will…read morenot come out and fix them and tell you it's not covered. They are the worst quality bills I've ever seen in my entire buying history of the past 30 years do not buy a Coventry home!

We purchased a home from Smith Family Homes (SFH) in mid-2020…read more The quality of our home is outstanding. Over our first year of ownership I have come to appreciate the attention to detail at every level of construction and design. In addition, SFH promised to fix anything and everything for a year. They have honored that promise 100% with grace and courtesy. For example, as the house settled, many doors needed to be realigned. SFH did that quickly and efficiently at no charge to me. Thankfully, there have been no major issues. During the freeze in February 2021, we lost power for 43 hours. My SFH house stayed at 60F for most of that time while my neighbors' houses dipped into the 40s. I had no issues with pipes, etc. My only complaint about SFM is that they recommend that we work exclusively with Strotek for the AV in the house. This was not a good recommendation and now we are stuck with Strotek.

We work with a lot of builders so we see the quality of many home builders. Smith Family Homes…read moreturns out exceptional quality home after home. Their attention to detail combined with their tasteful eye makes these homes beautiful masterpieces. If we were building a home this builder is who we would use.

We have been having drainage issues at our home since moving in and Brightland keeps saying it's…read moredue to over sprinkling, I've dealt with a sprinkler system multiple times. The house was build with poor drainage. It's a hassle dealing with the warranty department of Brightland, they don't want to fix anything!! I would never buy another home with Brightland again!!

I am beyond angry and disappointed with Brightland Homes and their complete failure to take…read moreresponsibility for serious construction defects in my brand new home. As a licensed real estate agent with over 10 years of experience, I have seen a lot -- but the lack of accountability, integrity, and basic customer service from this builder is absolutely unacceptable. At the 11-month mark of our home warranty, we discovered over 40 feet of two linear stairstepping cracks in the bricks and brick mortar along the back and right side of our home -- clear warning signs of structural movement. We submitted a warranty repair request in November 2024 and waited for a response. Instead of sending out a qualified structural engineer to evaluate the issue (as any reputable builder would), it was only after I emailed corporate did they finally send out a "technician" who took measurements of the level of the floors inside. In the meantime, I personally had three highly reputable foundation companies inspect the home. Each confirmed that the cracks are not just cosmetic, but indicate a serious structural issue that requires support piers -- not to mention the high cost to simply patch and repaint the damaged brick. In April 2025, Brightland had the nerve to send a generic letter brushing this off as "normal" -- normal?! Nothing about 40+ feet of two rows of stair-step cracking in the brick of a new home is normal. It's a major red flag and should have been addressed properly. This repair is going to be extremely expensive -- and it's an issue that NO homeowner should have to deal with in a brand new build. Brightland's refusal to take responsibility is absolutely disgraceful. As a licensed real estate agent, I now have a duty to disclose this experience to potential buyers, colleagues, brokerages, and clients. I will absolutely make sure others are aware of what Brightland Home Builders did -- or rather, what they failed to do. If you're considering buying from Brightland, think twice. They do not stand behind their homes or their warranty, and when real problems arise, they vanish behind generic letters and excuses. This experience has been a nightmare, and I wouldn't wish it on anyone. Brightland should be ashamed.

EDIT: Karie, thank you so much for your response!!! I would also love to clarify several important…read morepoints for accuracy. The concerns involving our family's home relate to underlying construction and system performance issues that were not visible to a homeowner during the warranty period and developed over time as a result of those conditions. These are not routine homeowner maintenance matters. Texas law provides protections beyond a builder's written warranty, including implied warranties that a home is constructed in a good and workmanlike manner and is suitable for habitation. Construction defect claims may be pursued within the applicable statutory timeframes, as many defects only become apparent after systems have operated over time. Our home remains within that legal timeframe. Since discovering the extent of the issues, we have worked cooperatively by allowing multiple inspections, providing extensive documentation and independent testing, and following professional recommendations. Based on professional findings, our home was ultimately deemed uninhabitable due to construction-related environmental conditions, and our family was forced to relocate. While certain repair options were proposed, they did not address the full scope or root causes identified by independent professionals, which is why they were not accepted. Original review: We purchased an inventory David Weekley home in 2020 and, over time, uncovered extensive construction, HVAC, ventilation, and building-envelope issues that were far beyond cosmetic. Documented issues in our home included: * A roof vent pipe that was not properly connected or sealed, allowing warm, humid air to discharge directly into the attic instead of venting outdoors. * Improperly installed and inadequately insulated attic ductwork, including ducts disconnected from collars, heavily sweating, and contributing to widespread condensation and moisture throughout the home. * Severe microbial growth inside the HVAC system, including the supply plenum. These findings were documented during an earlier HVAC visit but were not disclosed to us at the time; we only learned of them after hiring an independent mold inspector, at which point we stopped allowing further builder access. * Visible mold and moisture damage in multiple areas, including closets, door frames, behind bathtubs, and inside wall cavities. * Condensation and mold inside recessed lights, vents, and ceiling fixtures across multiple rooms. * Construction photos indicating significant foundation-related concerns that were never disclosed. * Severe exterior drainage issues that persisted despite the installation of multiple drains and have resulted in fence deterioration. * Thermo-ply sheathing in the attic that is bowed, rippled, and in some areas detaching. * Ducts that had fully separated from insulation and were profusely sweating onto ceilings. * All three attic access doors lacked proper insulation, allowing hot, humid attic air to contact cooler interior surfaces, leading to mold growth around the openings. * Extensive building-envelope failures throughout the home. Nearly every exterior door has noticeable drafts, moisture intrusion, and signs of mold. * Significant air leaks along exterior walls, including behind the refrigerator, inside electrical outlets, and where cabinetry and the bathtub meet in the primary bathroom. Borescope inspection revealed rodent droppings in these areas, indicating exterior entry points. * A certified mold detection dog alerted in every bathroom and shower. * The primary shower has severe drainage problems due to improper slope, uneven tile installation, and shallow grout. * Horizontal cracking in the tile of an upstairs shower. * The primary shower door is pulling out of the tile for the second time. It was originally installed into tile using drywall anchors with no stud behind it. Even after bracing was added following a prior failure, the door is again pulling loose. * Cracks in the primary shower wall where grout was never installed and silicone was used instead. These conditions were documented through photographs, independent inspections, HVAC diagnostics, and a third-party mold remediation protocol. Beyond the physical damage, this situation displaced our family for an extended period and created significant instability. The emotional and mental toll on our family has been overwhelming. We followed the required warranty and inspection processes and provided extensive documentation, yet meaningful resolution has still not occurred. I have also documented this process on social media to provide transparency and help other homeowners understand what we experienced. I would not recommend purchasing a home from this company.

We had an outstanding experience with our Warranty representative, Katlynn Thomas from David…read moreWeekley Homes. She took full ownership of our warranty process, coordinating multiple vendors to address all of our warranty requests, which were completed promptly. She made herself readily available, and treated every issue we had with urgency and genuine concern. It was clear she truly cares about the homeowner experience. Beyond the warranty work itself, she took the time to provide us with helpful advice and schedules for routine maintenance tasks, such as AC servicing and filter replacements--things that are essential for the long-term health of the home and easy for new homeowners to overlook! Her efforts reflect the core values of David Weekley Homes, a company that clearly stands behind their homes and is committed to customer satisfaction long after move-in day. We hope Katlynn's leadership recognizes the incredible impact she has on homeowners like us. Thank you for making us feel supported, informed, and truly at home.

Way too many issues at our blue tape walk and ensured that everything was going to be fixed at…read morefinal walk through. Final walk through comes and they left off all the major things and said that they would take care of it within two weeks. Here were are months later still no progress. Once you move in you will realize how bad of a job they did. Uneven wall.. we were unable to mount our tv becuse the wall is uneven. I WOULD DEFINITELY NOT USE THIS BUILDER. They may have a nice outlook however your house will fall apart within months.

Buyer beware. Believe the reviews. This builder seems to have a bait and switch approach to their…read moreproperties. Their sales team is extremely unprofessional and are either unable or unwilling to present clear transparent information on the simplest things. But in hindsight, their inability to provide timely accurate answers during negotiations afforded us time to reconsider our purchase. Best thing they did for us.

Mario did an excellent job making a pier and beam foundation for my future home. He replied quick…read more(during the holidays as well), and was very communicative. He worked around my budget without any issues. After many attempts of looking for someone to do this for my new home, Mario was the right man for the job. Would definitely call him again for any future projects.

From the owner: We adhere to a simple 7 step process for all of our Development projects…read more 1.Financial 2.Land Acquisition 3.Schematic Design 4.Design Development 5.Construction Documents 6.Permit Processing 7.Construction

We bought our home on July 2020. They told us a day to sign and received the house. Nothing was…read moreplanning. Until I cried because we can't received the house, finally the sales person did everything for us to move on time. Now 3.5 year later our home is flooding one pipe behind the mirror in the second bathroom, was broke since the construction, when they installed a piece of wood. Now very convenience for them the warranty expire after 2.5 years.... So the answer was "it's not our problem". Our neighbor was luckier because the same thing happened to her but when she had only been living in that house for 1.5 years, so the warranty cover all the expenses. DON'T BUY A HOUSE WITH THEM!!!!

Terrible home builder to live around. I've tried to request that the trucks in our neighborhood do…read moredeliveries that comply with the noise ordinance and they flat out won't listen. 4:45am is when we hear forklifts for an hour and when it finally calms down around 6am the suns out and makes going back to sleep difficult. This has been our life everyday for last 2 weeks. If you dispute anything after the purchase or notice something needs fixing tough luck with this builder they will threaten your home warranty and blame your inspector. STAY AWAY they offer a custom home look and feel but handle their business like a mass production builder with no care for residents of the neighborhood who already bought.

I will be submitting negative reviews to Yelp and Google telling people not to purchase Coventry…read morehomes. I have a one yr warranty. Every time I call for an issue, I get "mansplaning" instead of fixing the issue. Last person from warranty company came out and told me that " i have a spec home and should expect some issues. custom home would have resolved any issue". For instance, there were two snakes, Frogs, mouse in my garage that came in through the wide gap in door. I was told to get an exterminator. I have an exterminator who comes out monthly. I paid a lot of money for this house, I should not have to run to my car or look around for varmits. I am a single disabled female veteran. I moved into my house June 4th. Home was purchased April 12, 3004. Lo and behold my first water bill was over $1200 for April 17 to May 15. I wasn't even in the state until June 4th. I recieved a bunch of explanations. No resolution, so I paid the bill. The breaker to my dryer kept tripping. Electrical manager told me to contact lowes, as they sold me the dryer. Lowes rep came out twice no problem found. I found that the breaker to the dryer was hooked up to insufficient amps to manage the load when dryer was use. Panel was mismarked, therefore, lead should have been associated with breaker above. I found this issue and called it in once again. Electrical contractor finally came out to resolve the issue. Haven't had an issue since then. The sink stoppers were smeared calcified when I moved in. I was promised that someone would come in to clean or possibly replace all four. It's been four months now, no resolution. I clean, scrub, stoppers remain the same. I contacted channel 13 about the water bill , they came out for an interview. It hasn't been aired as yet. I am very dissatisfied with my purchase. I wish I went with another builder in another development.

How long do I have to wait for warranty items to be addressed on a new home?! Kind of ridiculous…read morefor the amount of money invested.