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Castle Warehouse

3.5 (2 reviews)

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17 years ago

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15 years ago

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Napier Bathrooms & Interiors

Napier Bathrooms & Interiors

(3 reviews)

££££

Cannonmills

I am sorry to say that our experience of Napier Bathrooms and Interiors has NOT been good. We…read morewanted to upgrade our main bathroom, 2 en-suites and a cloakroom. Napier considered this to be a 6 - 8 week project, but it took 21 months to complete and then only after I had exchanged circa 200 email/text messages with them. Not wishing to get involved in a major publication, I will restrict myself to 3 main features of our experience of Napier: Design - Expensively weak . inter alia, I had to give up part of an adjacent built-in wardrobe to accommodate a bathroom sink that could not be installed as planned due to weak design, which we only discovered when they were fitting the suite. Installation - Poor and dangerous - my main bathroom and one en-suite had to be re-wired by a qualified card-carrying electrician due to dangerous electrical installation. A report by an independent Trusted Trader, approved by Trading Standards, and recommended by Citizen's Advice Consumer Helpline was scathing of the work carried out by Napier, but rejected out of hand by Napier. Customer relations - Appalling - I have been accused of being too fussy and the Managing Director, Mr Johnny Bacigalupo, now ignores my communications regarding compensation for his company's shortcomings and the length of time taken to complete the project. We only wish to share our experience to assist others when they are considering making expensive alterations to their property. My advice to anyone wishing to instal or upgrade their bathrooms is to shop around and not be mesmerised by: a good showroom (and Napier's showroom is good); the 'experience' of the team (experience is only relevant if those who purport to have it know how to use it), and; above all ensure that those involved in your design and installation are fully qualified AND can prove their competence through membership of their appropriate professional body. The safety of your family and your property are paramount.

At first glance Napier Bathrooms looks like a well-established "all in" bathroom and interior…read morecompany. Their website advertises "exceptional service" and "complimentary home survey". Do not be fooled by this sleek look and the well rehearsed sales patter of the owner. He will tell you he's been in the bathroom industry for 20 years - he's only 35 so has apparently been selling bathrooms since he was 15 and that he is an expert in bathroom design - he has a BA in Communications - which is why he is probably so good at the sales patter. Anyway, our bathroom wasn't as straight forward as he would have liked and after supplying the wrong taps (high pressure) for our gravity fed system and after many emails backwards and forwards - some not that nice, we finally persuaded him to change the taps and install low pressure ones. Not without a fight anyway and he never admitted liability. He even stated to my partner "isn't this a small problem when you've got the riots in London and the Starving Ethiopians?" and left an answer machine message on my partner's phone about me calling me "Smarmy and Sarcastic" and a "Small Dog Large Bark" because I pointed out that it was his mistake There were many other aspects of the fitting that were not that great either and his "recommended fitter" - also been fitting bathrooms for 20 years so "knows what he's doing" messed up laying our Amtico floor after telling us that he had done it before and knew what he was doing, therefore invalidating our guarantee. All in all for a company that charges more than average for their service I would highly recommend shopping around first and sticking to some more well established bathroom suppliers in Edinburgh.

Vizzini Bathrooms

Vizzini Bathrooms

(4 reviews)

££

Would not recommend at all, had to replace ceiling after a couple of years as was wooden not pvc…read moreshower leaked and they could not find leak. Still having issues with intermittant leak, taps de laminating, tiles have grout falling out and have not been laid properly. All I all poor installation as it is contracted out and poor after care. I would not recommend this company to anyone.

We had a new ensuite fitted by Vizzini just over 4 years ago. The guys who fitted the ensuite…read morelacked attention to detail. The main flaw was not sealing the base of the shower door where it screws to the wall. the result 4 years later is rot damage to the stud wall, kick board and flooring. God knows how much it will cost to put right. Other niggles where the sink was supposed to be about 6 inches from the wall according to the design, but instead it was butted next to wall, which means that with a towel holder next to the sink you can't really stand at the sink face on, a simple movement of smaller base units would have prevented this. The top was not finished at the edge, I had to glue some edging on myself. They provided a cable with some slack so I could wire up a mirror with integral lights over the sink, however I could not use the slack as they had cemented the wire in place!! The pump was installed in the loft but they just used the planks that were there, meaning the pump was not fully supported. I had to add some extra wood to fully support the pump. They built the stud wall for the shower too short, and had to add an extra piece of plasterboard to make it wider, however it was only just big enough for the shower door. It needed to be an inch or so wider so the frame sat better. The support legs for the units were screwed on with just 2 screws rather than 4, the caps for the shower frame were not installed. Definitely a case of what the eye does not see the chef gets away with. Yes the showroom is nice and the installation initially looked good but this lack of attention to detail, especially with not sealing the tray and walls BEFORE installing the shower door, has cost us a great deal of time and expense long run. I suggest if you do go with this lot you carefully inspect all aspects of their work. I regret not doing this.

New Bathrooms Glasgow

New Bathrooms Glasgow

(1 review)

Nitshill, South Side

Great company! The guys helped me with new central heating, windows and doors and a bathroom…read moremakeover which was as good as a brand new bathroom, great value for money, amazing service can't recommend them highly enough!

From the owner: New Bathrooms Glasgow has supplied, designed and installed over 200 bathrooms within a 25 mile…read moreradius of Glasgow. We aim to continue offering a first class luxury bathroom installation service at affordable prices. We offer 0% interest-free payments over 12 months and buy now pay later deals which are really popular with new customers. Due to our experience fitting new bathrooms we are extremely efficient in our process and have been known to finish a small bathroom design in 1 day. We offer a wide range from the more affordable to luxury bathrooms with walk-in showers and stand-alone bathtubs. Our team is made up of plumbers, electricians and joiners and all of our tradesmen are gas safe & NAPIT approved installers. We are really big on customer satisfaction and we complete a survey at the end of every bathroom installation job to make sure our customers are 100% happy. We are also HIES approved installers which offers you complete peace of mind under the HIES guarantee. We also offer wet walls, bathroom tiling, new shower installations, new bathtubs, heated towel racks and other bathroom fixtures and fittings. Visit our website or call us today to arrange a free quote. Bathroom Remodel

Castle Warehouse - kitchenandbath - Updated May 2026

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