Absolutely terrible experience checking in. They somehow sent the wrong address to me in my confirmation email. This sent me to their sister property, Queen Guest House. The person there talked over me constantly and was incredibly frustrating to deal with.
Well, all that's fine enough. Once I finally did get to the hotel I discovered they are very "hands-off" with customer service. There is no front desk to speak of. I had to fill out paperwork (not something I usually have to do at hotels) in a smoldering hallway in front of the room where the receptionist sat. The customer service is absent at best, curt boarding on rude at worst.
And if that wasn't enough, the room I'm in is *tiny* and at the very highest floor with no elevator. This place is *not handicap accessible*, despite what they advertise. There is only one very small dismal window located in the corner, behind a wall. The bathroom door can't be opened all the way without hitting the other furniture and can't be closed without hitting your knees if you're on the toilet. The bathroom sink has two separate faucets that don't blend hot and cold.
The WiFi (all THREE of their separate networks) is so spotty I could barely load my email.
Most frustrating is that when I tried to express my concerns to the receptionist I got a judgmental look and had paperwork thrust at me. They didn't even offer a "I'm sorry that happened to you" or the like.
0/10 wouldn't recommend staying here to anyone, definitely not when there are so many, assuredly superior hotels in this city. read more