I rarely leave reviews, but my experience at 28 York Place Hotel in Edinburgh over the holidays was…read moredeeply disappointing and deserves to be shared.
Upon arrival, the water coming out of the bathtub was yellow, dirty, and visibly full of debris. It was truly alarming and unhygienic -- completely unusable. The bathtub itself was also dirty. I reached out multiple times over several days via the WhatsApp contact provided by the hotel and never received a response. Our days were packed with early morning plans, so we were often out before reception opened and couldn't speak to anyone in person. We never received any proactive communication or on-site follow-up about the issue.
When I finally did receive a response -- days after checkout -- I was told the problem was due to a mains water issue and that "running the tap would have fixed it." But no one ever told us this at the time. So for our entire 3-night stay, we had no access to a functioning bath or proper way to bathe, which is simply unacceptable for a paid accommodation.
What's worse is how the hotel handled the situation. They eventually offered a £50 "goodwill gesture", despite my clear request for a partial refund. When I continued trying to resolve the issue directly with them, they stalled long enough that my credit card company could no longer dispute the charge -- effectively blocking any recourse.
I saved for a long time to take this trip. I never imagined I'd end up at a hotel where I couldn't even bathe properly and was ignored while trying to get help. A functioning and clean bathroom is a basic expectation, not a luxury.
The response from the hotel was formulaic, dismissive, and unhelpful. Their failure to communicate in real time, take accountability, or offer a meaningful resolution reflects extremely poorly on their service standards.
I cannot in good conscience recommend this hotel to anyone. I hope this review helps future travelers avoid the frustration and disappointment I experienced.