If I could give this place 0 stars, I would. We rang the doorbell 3 times and no one answered. When they finally did answer, they seemed disgruntled that we were there.
Then, we were told to come back at 2 to check in. When we returned, they checked us in. This is where it got really bad.
The room they put us in has multiple cracks on the door, the door handle is falling off, and he tells us that we have a SHARED bathroom. This was NOT specified on the reservation. They provide no flip flops, no robes to walk to/from the bathroom, and no toiletries.
The water barely gets hot. And the man working at the concierge desk is NOT helpful. When we complained, he gave us an email address to ask for compensation/a different room.
This isn't the type of service I'd expect at a place where I'm paying roughly $200 per night.
I'd never recommend this hotel to anyone and id warn you to cancel your reservation and book elsewhere. read more