1. Castle Vale Post Office

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Birmingham, XWM

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Castle Vale Post Office

5.0 (1 review)
Closed • 9:00 am - 1:00 pm

Castle Vale Post Office Photos

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2 years ago

Very friendly staff , excellent location offering an essential service so highly reccommend .

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Four Oaks Post Office

Four Oaks Post Office

1.0(1 review)
5.1 mi

I rarely leave negative reviews, but after two separate incidents within a single week, I feel…read morecompelled to share my experience. The main issue appears to be with the attitude and behaviour of the branch manager, who on both occasions seemed more interested in refusing service than helping customers. The first incident involved a passport photo. I had prepared a passport-compliant photo file and simply requested a print. I was refused service and told that because the photo was intended for a passport application, they would not print it. I have never encountered such a restriction elsewhere and found the explanation unreasonable. The second incident was even more concerning. I visited the branch to return a prepaid Royal Mail parcel and was informed that Royal Mail had stopped accepting prepaid return parcels through Post Office branches "a long time ago." Suspecting this information was incorrect, I immediately visited another Post Office branch where the exact same parcel was accepted and processed without any issue. Being given incorrect information is frustrating enough, but being refused legitimate services on multiple occasions raises serious concerns about customer treatment at this branch. Unfortunately, this was not simply a misunderstanding. The overall attitude was dismissive, unhelpful and disrespectful. Customers should not have to argue for services that are clearly available elsewhere. As a result of these incidents, I have submitted a formal complaint to Post Office Customer Services and provided details of both events for investigation. I sincerely hope management review the way customers are treated at this branch, as the current approach falls well below the standard I would expect from a Post Office.

Castle Vale Post Office - postoffices - Updated October 2026

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