The folks at Neptune were helpful and friendly during the signup process, they were extraordinary…read morewhen we needed their services, they took care of everything and they have been so kind and considerate during our grieving period. Highly recommend them and their services.

Obituary was full of mistakes. Friendly service…read more Had a question about the anticipated claim assignment of $1385.86 and what that had to do with the contract we signed. But no one got with me with a response either by text, phone or email. Sounded like an insurance policy in conjunction with our pre need contract. I guess I'll never know.

Picked up my mother's remains today from Annette at this location who was very friendly and…read morehelpful! But the main person I dealt with was Sandra Morales, Funeral Director from the 6902 Loop 410 location. From the first day I dealt with Sandra she was compassionate and explained everything to me! She made the whole process much easier for me to deal with! God Bless her!

They are the most caring people. They keep in touch with you they make you feel like family it's…read morereally unbelievable. They made everything goes so smooth. Highly recommend them five stars plus

Horrible experience so far. The manager is more concerned with the finances than the families. He…read moresaid he made assumptions.

Kind, caring people who have gone above and beyond for us during this difficult time. Working with…read morethe staff here has been amazing. They met with us the same day, listened to what we were attempting to accomplish in terms of a memorial service, had references readily available, and allowed us time to use their conference room and pull all the elements together. On the day of the service, they were more available than we had ever expected them to be, and didn't rush us in any way. Everything went perfectly, and their services were an important reason why it all went so well. For an extremely cost effective way to handle final expenses, we didn't feel like we were getting sub par service; far from it. I've been to the full service places that come with plenty of guilt to push you to spend more money during a time where you are ill equipped to make good decisions. Here, we received everything we wanted, no high pressure sales tactics or guilt. I can't recommend them enough, they are awesome people! Thank you very much for everything you did for us.

We are beyond words in expressing our gratitude to the entire Cremation.Green team. When our…read morebeautiful13-year-old daughter passed from Ewing Sarcoma at MDA in Houston, we were initially transferred to another facility for cremation -- a rushed process that left us uneasy because the facility was so cold and nothing like what we expected for our sweet girl. Late that evening, while searching for a place that would truly honor her, we found Cremation.Green. We called close to 9 p.m., and Laci answered with such compassion and understanding. She immediately helped us make arrangements, and by the next morning, they sent a vehicle and our daughter was lovingly brought to their farm. The experience was beyond what we could have hoped for. We were able to watch the entire cremation and send her off ourselves -- something that brought immense peace and closure. The facility was modern, serene, and absolutely beautiful, with a viewing room designed in the warmest, most comforting way imaginable. When we walked out with her ashes, the wind was softly blowing, and the trees and windmill seemed to wave us on. In that moment, we felt a deep sense of calm and gratitude. We are forever thankful to Cremation.Green for creating such a sacred, dignified, and loving space for our little birdie's farewell.

What makes Austin a great city is its community and when I was faced with finding a funeral home to…read moretake my husband's body it was traumatizing. Luckily the city has support services that help you in the process and the counselor they sent did a google search and found this place because I wanted to deal with a place that was close to home. They had a list of funeral homes and cost for cremation from traditional funeral homes was exorbitant just for the cremation not including transport, storage, fees, etc. So we found this place and the counselor called this place on my behalf. It took about an hour for them to get the body and later that afternoon I was able to talk with them on what services I needed. Pricing is very transparent and they handle almost all of the paperwork online. I was able to select the urn, extra death certificates, and get it expedited. they handle all of the paperwork and filing and you even get an obituary page with unlimited words. There was a slight hiccup with the Dr delaying the signature in the death certificate but it was resolved quickly and it took less than a month to receive my husband's ashes. On top of that it's carbon neutral and they use the cleanest technologies. They offer other services like green burials or water cremation as well. I didn't opt for a viewing but they also provided services around that too. Since I live central my pick up was off 290 but they also have a couple other locations further north or south. If you're looking for an alternative that is environmentally friendly and won't break the bank I can say this is a good option.

Words alone could never express the gratitude I feel about Express Caskets. My Father passed on a…read moreThursday evening and I spent all day on that Friday at the funeral home and the Nursing Home picking up his items. I got home about 9 pm and started looking for caskets. I made many calls and either I had to wait until Monday to call back or I had to leave a message. You see, I didn't have a lot of time: the Funeral Home needed the casket by Tuesday. I found one company who could have shipped the casket in one day; but, I had to pay the shipping from the airport. Finally, after 1:00 am I reached Express Caskets. I spoke with a live person and was pleased with their selection, costs and delivery time. To make things even better, I was able to save a few dollars by making my payment directly to their account. Also, they were able to not only deliver by Tuesday, they delivered earlier than promised. I was finalizing the arrangements and went downstairs to wait when I was advised that the casket arrived an hour ago. I went downstairs to watch it be unpacked and was blown away by the quality. The Funeral Director asked me how much I payed and said the casket was absolutely beautiful. This is one of the most stressful times in life, not only emotionally but also financially because so many people take advantage. I am so happy for Express Caskets and their high level of dedication and honesty along with no delivery fees. They are truly the best!

My uncle was scammed into purchaseing a casket from express casket, it was never received and they…read moredid not refund even after a lawyer was involved. Do not purchase or getscammed by them!

Had to say goodbye to a friend from high school yesterday…read more Porter Loring did a great job of hosting and directing a very large crowd and provided what felt like personalized service! Well done.

The one place you don't want to talk to, but you really should. I walked in without an appointment…read morethe morning after the worst day of my life. Tim was helpful and kind and walked me through the process of caring for my wonderful and amazing wife. The call from Tim when they had returned from the hospital with my Beloved Kim was a huge relief- I felt she was safe. Compassion and care and grace flowed from this place over the next few days, and the whole experience was phenomenal. Organized, efficient and respectful in every detail, I felt that I had made the best choice for my wife's needs and my sanity. The hardest choices we should make are what they handle every day, and they will be where I go when I'm finished here as well. Thank you P-L team.

Being a repeat family to this establishment and two services being 3 months apart, it was so…read moreupsetting the way my family and I were treated while grieving my mother. A family should not have to go through extra stress on top of what they are going through. The funeral director we were appointed did not help things go smoothly nor did she handle situations the way they should have been handled, sad part is location manager knew everything that was going on and still we were allowed to be treated the way we were. I lost time with my mother the morning of our good byes time I will never ever get back. Because of an over sight that was not ours. It's sad that grieving families dealing with so much already can be treated badly, to go as far as to bribe you with a family car because of an over sight and to confront a family a minute before the rosary is about start to basically tell you, it didn't matter what you paid for things were going to go the way they needed them to go because of an over sight they made. My poor mother being moved from room to room, upper management only made things right after it was brought up we had a binding contract we had signed. So disappointed in this funeral home.

I can't thank them enough for their services. They listen and gave us suggestions that made the…read morememories of my father the person he was. God Bless

Very responsive and caring staff. Explained the process and worked the schedule to meet our needs…read more They made a difficult situation comfortable for our family and friends. Couldn't have gone better. Thanks to their entire staff.

My Mother passed away little over a month ago. My parents had done all the pre arrangements but…read morethere were still things left that needed to be done. Samantha was absolutely amazing, she was compassionate and yet professional at the same time. Went out of her way to make sure that everything was perfect.

Went to a funeral here today for a friend's dad. Beautiful facilities and grounds…read more Seems like a nice last address...

This is a hard review to write. My father passed away a couple of years ago, and he is at this…read morecemetery. We initially visited the day after his passing to make arrangements, and purposely selected a shady, wooded area in a row that allowed for raised monuments. The prices are high and the paperwork is extensive, but the staff we worked with were professional and all of our questions were answered. Even the day of the service, things were smooth and organized. Yet, nearly two and a half years later, he still does not have a headstone. There's a board that approves all markers and they have declined several drafts of what we want- and we are never provided with a rationale for why. Despite selecting a plot based on being able to use a raised headstone, we are now being told that the policy has changed. A design with a cross was declined, and staff (off the record) said it was due to the religious imagery. At a cemetery! Ridiculous. Whenever we request a copy of these mysterious policies, we get the run around. Nothing is ever provided in writing. Calls higher up to get this rectified are never returned. Apparently, once they get tens of thousands of your dollars and your loved ones remains, they could care less about customer service. Losing a parent is a heartbreaking experience I wouldn't wish upon anyone and Mission Park has made the ordeal exponentially more exhausting and painful with their constant paperwork and lack of humanity. I guess the one small upside is that the double-deep plot means I won't have to go through this elsewhere when my mother passes, we will just need to carve in the dates. Assuming they ever allow us to have a headstone. NOTE: There is only one single-stall bathroom available in the sales trailer, no facilities on site despite the massive chapel building that has been under construction for years. Plan ahead when visiting or attending a service.