1. Castle House Distributors

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Sacramento, CA

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Castle House Distributors

5.0 (4 reviews)
Open • 8:00 am - 4:30 pm

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4 years ago

Got my windows on time, very good experience! Thank you to all the CastleHouse staff!

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DaBella - Spring is (almost) in the air and this customer’s home has beauty and energy efficiency for all four seasons.

DaBella

(69 reviews)

Natomas

Like other people on this review, we also experienced pretty aggressive sales reps. For reference,…read moreI am a woman. The first time they came out, the sales rep looks me up and down and said where is my husband? I confidently told the two sales reps I would be happy to hear their quote and would go present it to my husband when he was off work. My husband had a five minute break and the sales rep said "what's up brother?" and was very personable with him. It was a whole different attitude than with me. They showed us some of the product but refused to have a seat with me without my husband. We vocalized this with the company and they mentioned they would give us a discount. Then, we had a second meeting with them and I had answered the door. The same guy that had asked for the location of my husband was the one they sent, even though they said they would send another person. When I told them I would be starting the meeting first and then my husband would join at his lunch break, they were uncomfortable with it unless I was "the queen of the household." When it came to the meeting, they stated they would take only 45 minutes to an hour. That was a lie because they took nearly 2 hours of our time, with most of the time being small talk rather than actual business talk. It felt like a waste of time. They did offer us the discount and a teacher discount, which is ultimately why we went with this company. They called their boss and asked for everything then said oh here's a $5,000 discount. I said no thanks and they called again, where they had told us and written in the contract that we would be receiving the rock and siding for the price of the siding. When it came to the job starting, the men were not informed about this and their job description said only siding. We had to contact them 3 times before answering about the job. They said it would be hours until they could figure out the error in the contract. I told them that I would either take the completed job or to have $9,000 knocked off my bill. I gave 3 stars solely because of the workers that did the siding. They were very kind and did the job well. The rest of the experience was negative and not seamless.

I had a disappointing experience with CJ that I feel compelled to share. From the start of the…read morevisit, he made himself a bit too comfortable by stating he would come inside and get to know us, which set an off tone immediately. When I respectfully declined the quoted price, the interaction became uncomfortable. Rather than acknowledging my decision, CJ repeatedly pushed the sale despite my clear and repeated "no." When I explained that I could only afford the minimum, he pivoted to financing options I had also already declined. At no point did he read the room or respect that I had made my decision. The visit ended abruptly and rudely, as he walked off the property with the trainee accompanying him, leaving me feeling disrespected in my own home. I would encourage this company to invest in updated sales training for their team. High-pressure tactics do not close sales, and more importantly, they have no place on someone's personal property. Respect goes a long way, and unfortunately, it was absent from this interaction entirely.

Efficient Energy Solutions - A beautiful home starts with beautiful windows!

Efficient Energy Solutions

(19 reviews)

Natomas

This has to be hands down the best company I have ever hired to do any kind of work. From speaking…read morewith William and him coming out for a quote, to the install day with the 3 guys, super professional crew. Worked with William over the corse of a few days getting a quote and making adjustments and seeing options, very accommodating and responds quick. And then install day the guys very early and got right to business, very respectful of the property, laid drop clothes though out their walking path. They all knew what their jobs were and got right to it. Windows were being installed within the first hour! The final product looks amazing, I had 6 retrofit windows and a sliding door (in place of a big window) installed. Very reasonable pricing, best of the 6 company's I got quotes from. I feel like I have a whole new house. 5 stars, already recommending to 2 other people . Thanks again!

This company installed solar panels on my home. They told me that this system would completely…read moreoffset my energy usage. It does not. They told me I would be making more energy than I use, and would be selling the excess back to the electric company. They lied. My first true up with SMUD was over $700. They told me that instead of paying an energy bill, I would be paying for my solar panels. I am currently paying a large electric bill, and also paying for the solar panels. They never determined my energy usage, so how could they correctly size my system? They couldn't, and they didn't. This company installed a very small system on my home for a very big price. When I questioned the salesman about the small number of panels, I was told that these are the new high efficiency panels and I won't need as many panels as my neighbors home. This company told me that the tax rebate that I get would cover part of the cost for this system. The amount I received did not even come close to figure they quoted. A $920. difference. I have written two letters to this company, and none of these issues were addressed. They simply sent me copies of the forms I signed, (in good faith). I trusted this company at their word, and nothing they told me was true. I trusted them, you should not. You have been warned, do not trust this company. Do your own homework before having this technology installed on your home. Currently I am pursuing other more public venues in an effort to get this issue resolved, and to also try to keep others from being misled.

Castle House Distributors - windowsinstallation - Updated October 2026

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