I've called and been the store. Can't seem to get a response regarding issues I'm having with my…read moreflooring.

Best service I've had since moving to the CSRA. From getting a quote and the walk through to…read morescheduling a day, they were great from start to finish. I had gotten three different estimates from three companies, and honestly their knowledge, friendliness and price won me over. The installers, Lee and Keith came on time, worked steadily, were mindful to shut the door and wipe their feet when coming in and out, and were very respectful. They cleaned up everything after they were done, had me do a walk through to make sure I was satisfied and put the furniture back that they moved. Nothing was damaged or broken, and the dust I was expecting to be bad, wasn't at all. From start to finish it only took 2 1/2 hours for a master bedroom and walk in closet, and guest bedroom and closet. The price was incredible and it was definitely worth paying to have the furniture moved as part of the package. I will be absolutely be looking to them when I change out the flooring-if they are even half as good with it as they were with the carpet, I know I'll be taken care of.

Very happy with the service and attention I received during my recent dealings with Augusta…read moreFlooring. Special ordered Karastan wood flooring, and while the complete order was slightly delayed due to T molding supply chain issues, Anthony at least kept me abreast during the entire process. Delivery itself, once materials were available, was on time, efficient and accommodating. Pricing was very competitive. Will use again for sure!

From walking into the store, I knew I was at the right spot. Kay acknowledged my presence but was…read morehelping another customer and just let me look around. When Kay became available, she checked in with me, answered all of my questions and pulled some samples. She later came to my house measure, make some recommendations, and provide pricing info. I later ordered my product and scheduled the install. The team went above and beyond to turn my house into a home. Joshua and Nathan did a FABULOUS job with my house and taking care of all of my belongings! The customer service alone was Phenomenal!

Want to say I had great customer service several times in the last few weeks!!!!! (Started rough…read morewith the first person who helped me don't really remember his name...he was not helpful) But I came back and Justin and Big V answered all my questions and fixed all the problems!!!! So if you go in ask for Justin of Big V! They know there stuff and they are very helpful! I had several trips up to visit them and each time they gave me great customer service, almost sad my flooring job is all done :( Again thank you guys you made buying flooring almost painless I still had to pay for it ha ha ha

I had porcelain tile purchased at and installed by LL Flooring. The tile was for my foyer and…read morekitchen area. I had just had NEW carpet installed the pervious month throu the res of my house. The tile installers cut into my carpet so deep that it could not be attached back to where it belonged. I called LL Flooring regarding this mess and they sent someone by who said he could have his carpet team stretch my NEW carpet and attach to the little metal strips, uggg. Having no choice, I agreed: a date for the following week was set with an arrival time of 12:30 PM. at noon I received a call saying the installers were running late but would be there by 2:30. At 6 PM no one had shown so I called the guy back, told him it was to late to come since I had dinner plans, he said no worry he would let the guys know and would reschedule with me. At 6:45 I got a notification on my phone that someone was ringing the door bell, I check the doorbell camera and saw 2 guys sitting on my front porch apparn waiting for me although I clearly was not home. I texted the "supervisor" to let him know his guys were at my house an no one was there: He called them and they went away. that was almost a year agar and I have yet to hear from LL Flooring or its installers. My new carpet is now just laying on the floor with nothing holding it in place making it difficult to vacuum and clean. WOULD NOT RECOMMEND using their installers and ama extremely upset with LL FLooring for not resolving this issue, not even a courtesy call to follow up!

I hired Hardwood Floors & More for a flooring project which had a tight deadline. They accommodated…read moremy request and did an excellent job flooring 3 rooms with the exact same flooring than the other rooms of my house. The price was very competitive and the crew completed the project on time and on budget. I also asked a repair for a plank damaged by another contractor. They replaced the plank and the floor looks new again. I had a very pleasant experience with Will and his crew. I definitely recommend Hardwood Floors and More for a great work and a superior customer service. My home looks fabulous now.

Excellent job as always by the Hardwood Floors and more team! The original floors of our 21 year…read moreold house are gleaming like new. Everyone from Teddy, to the crew that did the floors and installed new shoe molding were professional, timely and thorough. They kept us informed through each step and treated our house like it was their own. I will never use another company for flooring, in fact, they are installing new carpet for us as well!

Just had original wood floors restored and extended in our 50s era ranch home. Eric and his crew…read moredid an excellent job, on time and at a fair price. Floors are drop dead gorgeous, transitions between rooms and new/old floors are smooth (my pet peeve). Eric even came in special on a Saturday to do extra clean up for out of town visitors. Much appreciated and recommend unconditionally!

Very professional and knowledgeable. He was quick to respond and come out for a quote. Marcus…read moreSchuler did great work at a very good price. He did everything I wanted and more! I highly recommend!

From the owner: Small local family business. We love hearing our customers ideas. Seeing how happy the family is…read moreafter we upgraded their homes is our goal! We carry moral family values.

We had such a great experience with Fogel's Fine Floors! Anne Helms was great to work with and…read moreprovided us expert advice from start to finish. Our floors look awesome and we couldn't be happier!! During demolition of our floors, the installer discovered shoddy workmanship of our concrete slab and advised us he would not be able to install the floors we chose. Anne came out to my house within the hour and I was able to get the exact same pattern in a different kind of flooring. The install began on a Thursday and due to our schedule, HAD to be completed by that Sunday. Since we had to get a new floor delivered to our house (which was at a warehouse in Northern Georgia) the clock was ticking. Anne had the suppliers overnight the floors which would be available for pickup on Friday morning. Tina at Fogel's Fine Floors even contacted the supplier until 10 p.m. to ensure the flooring would be available to be picked up Friday morning. The flooring did not arrive in Augusta that Friday morning and through numerous phone calls, the installer discerned the flooring was just Northeast of Atlanta. He immediately drove up to pick up the flooring as he knew if they waited, it would not be delivered until that Monday. As I mentioned, it was simply NOT an option to have the flooring installed after the weekend. The installer going to pickup the flooring was way above and beyond what was required; Anne even allowed us a little extra time to pay the difference between the floorings. This was the epitome of the fantastic service we received at Fogel's Fine Floors. I would definitely recommend using Fogel's Fine Floors for your flooring needs.

I worked with Amber from Fogel's back in December to carpet the entirety of our new house. I then…read morereached out to her again for another space when we knocked out a wall and built a small closet. They are a fantastic company. They have a massive selection of items, and their prices are very competitive. The professionalism they showed and the dedication to providing excellent service was very prevalent, and I can't speak highly enough of Amber's responsiveness in scheduling the installers, ensuring we're aware of the inventory, and timeliness in communicating with us. The carpeting looks fantastic, and I will absolutely go with Fogel's Fine Floors for our future needs. Thanks for a great experience!

Merit Carpet One has an amazing selection of carpet. I was able to find exactly what I wanted and…read moreto top if off the installation was amazing and professional. John and Nick, a father and son, did a beautiful job. They were careful and did a beautiful job of installing my carpet. I left our great room to get something, and when I came back, the carpet was seamed. I could not find the seam. They are wonderful! Thank you!

Poor customer service. Carpet remnant left when new home was finished DOES NOT match my master…read morebedroom carpet, but does match the 2 guest bedrooms. I needed to make a repair at the doorway that was widened to accommodate wheelchair access from the master bedroom to the master bath. Merit's representative, Isaiah Parham and I agreed to repair carpet taking swatch from my master bedroom closet that would match existing carpet. In addition I had 1 piece of laminate flooring that bubbled on the surface needing replacement. I had extra laminate for that repair. I subsequently was quoted $800 to make the repairs. This, in my personal opinion, is a very outrageous price given it should only take 1 hour max to make both repairs. Due the lack of good faith in providing reasonable pricing for this repair, I would never ever recommend Merit Carpet due to their lack of basic customer service.