My biggest complaint is that the front office does not properly submit for claims and this causes…read moreproblems between the patient and insurance. I have spent hours on the phone with Scenic city and with insurer trying to straighten up a problem caused by Scenic city failure to submit proper documentation for the code that they submitted. Ironically, Scenic city got paid the proper higher amount from both insurance and from a co-pay from me. But that had the effect that the insurance company counted it against me for not having documentation of the procedure code and later charged me for an appropriately timed preventive visit that should have been part of my benefit. Not an insurance issue, but an issue with the claim submission from Scenic city.

Dr. Hill and the staff of Scenic City Dentistry are great! Getting a new crown was literally a…read morebreeze! It was painless and took very little time! I hate pain and wasted hours.Dr. Hill was skilled and personable and his assistant was the same. Looking forward to the next appointment.

Must READ!! I was advised by my legal representation not to leave this review yet; but in an…read moreeffort to prevent someone else from encountering the same bad experiences I had, I've decided to move forward with this review. My experience with this office was very disappointing. I had a front tooth I needed an implant on and went to Dr. Fretwell to have it completed from start to final restoration of the crown. Before scheduling an appointment to begin, I met with her and asked specifically, "Can you make this tooth look like the crown beside it?" I was told, "Yes, absolutely. We have multiple labs we can use that will be no problem." So I decided to move forward with the treatment process and took $2,025 to start the process. First step was to remove the tooth which led to my gum being split up to the root tip and stitches which took 4 months to heal and gum tissue to grow back down in to place. Next was the implant which gets placed and down to the final stitch being in place, I told her I could feel everything but was told rather than stick me with the needle again she would go ahead and put the last stitch in. This stitch was from the pallet forward and the pain was so bad I almost got sick. Which led to her numbing me again anyway. Once again, the gum tissue was split open but eventually grew back down while waiting for the implant to heal properly. Now its time for the final restoration. I have the impressions and Im excited to have this all put behind me after nearly a year of dealing with all of this. I go in to have the crown placed and its an oversized crown that extends over the gum tissue with pink at the top of the porcelain crown. I rejected it and 4 other tries from the lab to make it look right. Even the assistants in the office said, "That cant be right." I was told by Dr. Fretwell that it was from bone and gum loss... well I wonder why I could possibly have gum loss when its tore open and made to heal repeatedly!!?? So, after several tries and me not being happy with the result. If you can imagine a HUGE tooth next to a smaller front tooth .... hideous!! I was presented with an alternative to achieve the aesthetic look that I was originally promised. The 2 options were to have the crown lengthened on the other front tooth and replace that crown or abandon the implant all together and go with a bridge. I was told my crown on the other tooth needed replaced anyway because it was fractured... but turns out after a second opinion... It was not! On this option... she did offer to pay for the pontic on the implant tooth which would still result in a whole lot more money out of my pocket. Now it has been nearly a year since I started the initial treatment and I will not be stepping back into this office nor will my 3 sons that used to go here. I will be finishing up restoration elsewhere. Beware of this place if you value your smile and money!

We have been patients for several years now and are always cared for and treated like family. Katie…read moreat the front desk to Shannon & Stacy at check out along with, Aileen and of course Dr. Taylor all set a standard of excellence. We appreciate you very much. Scott & Kelly Siperko

Allie at Hixon Dental Group made my day today. She installed my 4 implants today and she is a super…read moreperson. I was so affraid to go to the dentist and did not go for 19 years. The whole staff is great. They make you feel like part of the family. Thank you Allie and Dr.Lenz.

I had my 1st visit with HDG today. The hygienist, dentist, and front desk were all great. Very…read morepleased!

This is on behalf of my 80 year old mom. She had them do dentures with the magnetic implants a few…read moreyears back. This past summer She went to them again to have them re-lined due to a lose fit. After setting them in place with the mold material, they became stuck in her mouth. the Dentist attempt to pull and pry them out until the pain became far too much for. spent a week without being able to remove them and recovering from the pain. went back for second visit and again the dentist could remove the dentures from her mouth and again put her in extreme pain. 3rd visit they finally were able to remove the dentures and clean out the material they use to form the reline fit. She came back home and never did have the fit corrected. she's 81 yrs old at the time. the still charged her $688. Dentures not fixed, and putting an 81 yr old lady through crazy pain, anxiety and distress. We have since moved out of state for family and home where that is ADA so we can take care of her. When called to split the bill in 2 payments they were upset. After relaying the issues with the failed procedure, continued to ask for her to come back in. 1st, after that torture why would anyone go back for more? 2nd informed them several times during the call that we are now out of state and nowhere close enough to go back anyway. ( still intending to pay the bill ) Even after telling them we would be paying the bill, the were rude and unapologetic. I assume they thought we were just trying to get out of paying a bill. Maybe they should have checked the record of the visits and issues. How can anyone do such lousy work, never complete the work the work, put an 81 year old mobility challenged lady through that much pain, and then not only charge nearly $700 for the pleasure of their company, but also get rude over the billing?

Super nice staff, and I saw Katie, DDS. Super nice, her and the hygienist were both gentle, very…read morethorough. I highly recommend them!

This office has very inaccurate billing. Insurance company paid $2000, I paid $2000. Got a bill in…read morethe mail weeks later asking for $40 more. Son went and got an estimate of $650. Got the work done was billed $915. When he asked why the difference and was told they didn't have the $650 estimate in their system even though he had a picture of the estimate

It's always a pleasure greeting the friendly staff! I'm always happy to send all my real estate…read moreclients to Dr Pruehs.

East Brainerd Dentistry is exactly what my wife and I were looking for when we were looking for a…read morenew dental practice. Our Dental Hygienist, Mollie, is thorough, and a real joy to be around. Our Dentist, Sarah Brown DDS, is friendly and knowledgeable. Each visit at East Brainerd Dentistry, makes us realize we made the right decision in choosing the practice for our dental care. If you're looking for a new dental care home, look no further than East Brainerd Dentistry.

I was a patient of this organization for 20 years. The minute I retired and got on Medicaid they…read moredropped me. i guess this would not allow them to keep their home in the gated community or their second house. Before that I really enjoyed my time with them

My family started going to True Dental when our dentist, Dr. Thompson, joined the group. We…read morenoticed that service started to slip after they moved to their new office on Gunbarrel Rd. The last three visits my husband and I have had, we've been called back 25-30 minutes past our scheduled appointment time. It's frustrating to arrive 10-15 minutes early, then see everyone that arrived after you called back before you are. As many times as they call, e-mail, and text with appoinment reminders, I expect them to honor my time and be prompt as well. But most frustrating is the lack of communication of Dr. Thompson's departure. I visited him in September, with a follow up the next week. I was surprised that a different dentist performed the procedure. When I asked, I was only told that Dr. Thompson was no. longer with True Dental. My husband called before his visit a few months later asking who his denist would be, but was only told the practice had several dentists. He didn't find out who his dentist was until he was in the room. There has never been any formal communcation about the change. We are looking for another dentist with a smaller office that provides more personal service and values their patients.

The veneer on my front tooth broke less than 3 weeks from my son's wedding. When I went in 4 days…read morebefore the wedding to have the permanent veneer applied, it didn't match my other teeth. Dr.Stanford wanted to make sure "I loved it", finding a way to change the tint to match that same day. Thanks to the True Dental team, I do love my smile.

Went in for my semi-annual exam and everything went well as expected…read more Jana did a fantastic job with my appointment and there was no pain.

This Dentistry has had many bad reviews but they had someone removed them, TRUST ME Mark is not a 4…read morestar dentist, RUN THE OTHER WAY!!!! Mark McComie likes to commit insurance fraud, he charge me for fillings on my #8 & #9 tooth when all he did was actually polish my teeth when I first came to him. Then he filed claims with my insurance company saying he filled my #8 tooth when all he did was throw desensitizer on my tooth because he overfiled my #8 tooth when he was in the process of filling my #7 tooth. And when he filed it down too much he made it sensitive (I didn't know was as sensitive until the numbing wore off) I verified this with his assistant while I was there that day because I felt it. So I took pictures of it when I got to my car and also when I got home so that I can have evidence to prove to Mark that he actually did file over on my #8 tooth But when I came to him with this information after a couple of weeks he tried to claim he didn't do it and that he runs and "HONEST COMPANY" and then he said he would fix it, well he quickly threw some desensitizer on it very sloppy, it took him less than a minute but in the process of polishing my tooth he chipped my #8 but I didn't know he did it until about a week later. When I felt it I thought it was just excess agent left on the tooth, but what makes him so horrible is he knew he did it and didn't tell me. You have to be a real horrible dentist to know you damaged someone teeth and not say anything, unless you purposely damaged that person's tooth. I don't know if he's a racist or he don't care how he treats people. Your not a good Dentist if you have to deleted all negative reviews on Google to make yourself look good. We all need to report this scam artist to get him shut down.