Castillo Heating & Air just finished our bi-annual inspection and we are so happy to do business with this honest, professional company for over a decade. They installed our unit many years ago, and we recommend them so highly. We did our due diligence and Castillo came out the best in all areas. We appreciate a family owned and operated company that goes above and beyond in every way. And that's what they did today. Thank you! We are customers for life and encourage others to check out Castillo for your heating and A/C needs. Carlos and Louise in Menifee read more

Very professional and excellent service. The best upgrade to my residence is having Castillo Heating & Air Conditioning install a new HVAC system in my house. read more

This was not the first project that Art Castillo gave me a bid on. Another company undercut his bid on the earlier one, and I went with them, to my regret. Art had impressed me, and still does, as the most trustworthy and professional of anyone I've met in this business. When the other company failed to follow through on some commitments they made, I knew I had made a mistake in not going with Art. So this time, for a gas furnace replacement, I knew who to choose. Art, the owner of the business, discussed my choices in depth and gave me a fair quote on the one I chose. It was a Trane furnace, and Art is one of the few authorized, top-rated Trane dealers in the Menifee-Lake Elsinore area. I did not even bother to get a second or third quote, because that was what landed me in the ditch last time. I would normally recommend getting multiple quotes, but instead of putting too much stock in getting the "best deal" strictly from a monetary standpoint, make sure you have confidence in the person you're dealing with. When you're spending thousands of dollars on a piece of equipment that should last 20 or more years, you want to be sure you can trust not only the equipment, but the relationship you're forming with the people who sell, install, back, and service the equipment! The Castillo team showed up within minutes of the appointed time (8 a.m.), and completed the installation and testing early (by 11:30 a.m.). I couldn't be more pleased with the result. The furnace runs quiet, and I'm confident it will be a money-saver when late autumn comes and the temperatures drop where I live (Hemet CA). Thank you Art Castillo and the entire family team at Castillo HVAC! read more

My last experience with Castillo Heating and Air was very displeasing. I had them visit a rental property I own and provide an estimate for a repair. They provided a written Estimate which they required me to sign before they could start the job, I reviewed it and signed it. They scheduled a date to complete the job which I communicated to my tenants. They day of the job I got a call from them telling me the estimate they provided and had agreed to was incorrect and they could not honor the Estimate. Now I am stuck with a very unhappy tenant in this very hot season and looking for another company to complete the job they had agreed to do. This is just a very poor performance on their part, not honoring their written agreements. I would not recommend doing business with a company that does not stand behind their contracts to anyone. read more

The install done at my mom's house was abjectly horrid. As a result of their work, the drain pain overflowed and caused significant water damage to my mom's house. This was a result of the condensate lines not being installed properly. The inspector provided a list of corrections that amounted to fully removing and reinstalling the HVAC unit. Art came out multiple times and has refused to fix all the deficiencies. Art then agreed to remove the unit and offered my mom a refund, however, he missed two different appointments and has stopped returning calls. It's been 5 months and they still have not made it right. read more

Art Castillo and his son, and Benjamin were all very professional, on time, and very helpful, explaining the new system and digital WiFi thermostat. The installation went very well, they finished on time and they cleaned up everything. I highly recommend this company for your heating and air-conditioning needs. read more

Honest, reliable, great products, good communication, kind workers, on time. We had new ducting put in and a new HVAC. This was a big job and we were satisfied with the process from the very beginning. The quote was straightforward - no shady car salesman tactics. They were professional! Art even came back the next day to make sure everything was was perfect and to review the use and care. You don't find many companies like this these days. Extremely satisfied! read more

Unprofessional for many reasons. I called to see if they would help with assisting having my car fixed as one of their vehicles had something fly off and hit me on the 15 north the other day. This does not have to do HVAC services this has to do with community services. I provided pictures and was very nice and trying to deal with this without having to involve insurance. They basically said unless I had a picture of "what" hit me that they cannot determine what hit me and we're not willing to help in any way. Even half of the damages would have been a nice gesture. A real nice way to treat your potential customers! Nope won't use them! read more

I would give them a 0 if it was available. the technician came out and said my unit was not repairable and that I needed a new unit. around $18,000. had another company come out and repaired it for under a $1,000. it's working great!! do not trust this company. taking advantage of a single woman. I'm telling everyone I know. please get a second opinion . unethical and not trustworthy!!! read more

I had 3 quotes to replace the A/C and they can in at the best rate with the very good reliable Trane. They beat the lowest quote by $1200. Showed up on time to do the install and had everything done quicker than I thought. read more

Highly Recommended! Castillo fit us into their busy schedule and Hugo came out within hours to repair my 90 year old Mom's AC unit. He even thought to bring along a portable AC unit we could have borrowed in case he did not have all the parts with him that were required to fix it. Fortunately, he troubleshot the problem quickly and repaired it. He was very professional and friendly and very concerned about getting Mom's AC up and running quickly. I do not recommend very often but I highly recommend Castillo for their professionalism, courtesy and honesty. Bob G read more

I posed about these idiots 6 years ago. You would think they would read these and make positive change. My neighbor used them and what a massive mistake. Lots of other choices. Be careful. read more

Management, I have called 4 times and 3 times been told you're too busy to accept my call. I have left 3 messages for you to return my call about the service you provided over one month ago (April 16, 2018) in which your employee claimed that we had bad wiring, causing our AC to not work. We declined service and looked into it ourselves. The wire was fine, and we replaced the thermostat that day. Called you immediately and you have refused to return our calls. We saved over $400 that you quoted us by buying a $54 thermostat and $17 wiring, just to be safe. I can accept a misdiagnosis, but the fact that you don't care enough to return multiple calls is a problem. I will not work with a business or business person who will not own up to their mistakes and at the very least simply call me to say that you don't find it to be your problem. I would like my full money back for having to go through hoops for 1 1/2 months to no avail. I will call again tomorrow 5/31/2018 and report you to the BBB if you continue declining my call. I see that Jacob P had a similar problem 9/28/2017, Amanda A had a similar problem on 9/1/2016, Dale A had a similar problem on 10/9/2016, and more, not to mention the hidden reviews that were filtered out. Get it together. read more

Hugo called to let me know he could arrive earlier than the promised 2-hour arrival window. He arrived when he said he would. He was very professional and inspected my air conditioning unit, called the manufacture to determine if unit was under any warranty and explained in detail what this company would be proposing for replacing the unit. Hugo wore all of his PPE that is required now during this pandemic. I would definitely recommend Hugo and Castillo Heating and Air. read more

Top notch HVAC service, especially if you have a Trane system. They keep detailed records of your system's servicing, so they have a baseline the next time they come out. read more

We recently purchased a bank-owned home and wanted to ensure there were no issues with the HVAC system before our warranty expired with AHS. Via YELP, we identified Castillo HVAC with five stars so called them for service. I spoke to Brenda who was very professional and thorough; she scheduled an appointment for the next day, and identified the employee that would meet me at my residence as Hugo. Hugo arrived on time, and was very personable and knowledgeable as he explained everything that he did with detail. Hugo was not in a hurry; he spent a total of @ 1 1/2 hours inspecting and testing my entire system, and in the end, the service charge was reasonable - exactly the amount I was quoted by Brenda the day before. I highly recommend Castillo HVAC to anybody requiring assistance/maintenance of their HVAC system. Castillo HVAC (Brenda and Hugo) - Thank you! read more

They didn't properly examine the house to diagnose the problem correctly. I paid to replace the A.C. unit. $6,000... Parts of the home were still hot. Come to find out the real problem was in the ventilation. They now wanted to charge $1,800 for that. I don't think so, I'm not going to give them more money after up-selling me and not actually fixing the problem. The problem should have been fixed a year ago and saved me $4,000 if it was done right. read more

I called Castillo Heating and Air Conditioning after the original installer gave up on fixing an extremely loud (107 decibels - the equivalent to a chainsaw at 6') intermittent noise problem with a new Trane heater installed in a closet between two bedrooms. I had been dealing with the original installer for months listening to his excuses and not showing up for scheduled appointments. Nate with Castillo, came out the same day I called and was on time. He actually disassembled part of the unit to inspect it but was unable to find the problem. He assured me he would follow up and he came out the next day and repaired the problem at no extra charge beyond the original reasonable $75 service charge. It's great to deal with a company that has integrity, expertise and professionalism. What more could one ask? read more

Great quality products "Trane" has been the best HVAC system so far, Castillo Staff are so friendly and helpful as well as the Service. read more

Castillo Heating & Air Conditioning - Look for vehicles around your neighborhood. - Heating & Air Conditioning/HVAC Near Me - Menifee, California

Reliable and knowledgeable, friendly and helpful, working to keep costs down for the customer. They go above and beyond in explaining and teaching proper maintenance for longer unit life. read more

My AC was acting up and they came out and told me I needed a new blower and didn't even check nothing else to see what else the problem could be. Took my diagnostic money and left. They said someone would call to give me a price. No one even called. A week later I get an invoice in the mail that had my estimated work order on it which was $730 to replace a blower motor. Are you serious! Called around to get a price myself and got a brand new one for $160 with a new capacitor. My husband installed it on his own which took less than 30 minutes. Blower works perfectly now but that wasn't even the problem it was the circuit board that they didn't even bother to check. I can't believe a company is going to over charge a customer that much. I know they have to make money to stay in business but that's not how your going to gain my business by ripping me off. Please do your homework! read more

Castillo Air came out to my house and quoted over $500 to replace the capacitor. I decided to get another quote from another company. When the second guy came out to do the quote, I found out the technician from Castillo air had taken the fuses. I couldn't believe it. When I called Castillo air they stated that they took the fuses so the unit could not be turned on. Leaving the fuses and turning them upside down would've accomplished the same goal. I hired the second technician from a different company and had to incur the cost of new fuses as well as a capacitor. The second technician also replaced the contactor. The second technician charged $250. In my opinion, Castillo air is dishonest and I will never have them out for anything again. Beware of this company. read more

I am glad I got a second estimate with Art at Castillo HVAC. After finding out my gas furnace was needing to be replaced - I was shocked by the first estimate I received from another person. I called Castillo after being referred by someone else and I am glad I did. I received a quote far less and a better product. This saved me several hundred dollars. Called on a Friday and installed on a Monday. Thanks. read more

Art came right on time, within a couple minutes knew the problem , and had my A/C unit running in less than 20 minutes. Polite, proffesional, and honest guy. read more

I try to use Yelp as often as I can for food and other businesses, but this was the first time I used it for my ac. We got a couple of estimates from other companies, but none wanted to deal with a home warranty. These guys had the best offer and Art worked with me to get our ac compressor replaced through our home's warranty. The part was ordered and a couple days later he was on time and back to knock out the work in a couple hours. Very professional and cool to chat with while he charged the ac unit with refrigerant. Honest work at an honest price. Thanks! read more

This the third time using this company for our air conditioning repair needs. I can honestly say everything went exactly as expected. Fernando was very professional and quickly diagnosed the problem, even demonstrating how the broken part was suppose to function . After giving us the estimated price , he quickly replaced the part and made sure our unit was functioning properly before leaving . I will continue to and will recommend this company to all . read more

We used Castillo AC in the past and we're happy. I called them on Monday morning at 8am and they were at my house 2 hours later. The fix to my AC unit was quick and straight to the point. No hard sales pitch, just honest work. Hugo was the one who came out. He explained everything he was doing and why. He showed me the broken part and pointed out how it had broken. Then he showed me the new piece and tested it before he installed it. read more

AC went out on Friday afternoon, left them a message on Saturday and one of the young ladies called me back first thing Monday morning. She set an appointment for Tuesday, between 10 and Noon. Hugo showed up 30 minutes early, ready to go. After a short conversation with me, he was able to (properly) diagnose what our problem was. Instead of a $2,000 replacement nightmare, all I needed was a $175 capacitor. Talk about instant relief! Hugo was so polite, respectful and never pushy. He was an excellent example of customer service in a business that tends to be sales-driven. I will definitely use them again and recommend them to all my neighbors and friends! Thanks for making my first service call for HVAC the best one! You're doing it right, Art. Keep up the excellent work! read more

Great service. Hugo was sent to our house to check our a/c 6/26/15. He came a day early, as we were on our way out to a hotel. He said he came because the office had told him about my mother in law who lives with us and was not going to do well in the heat. Fixed the a/c on the spot! Weekend saved and no hotel bill! The office staff was very friendly on the phone as well. I can imagine they get a few phone calls this time of year and everybody wants it fixed yesterday. Great positive attitude and friendly people. Who knew it was possible? read more

I am a new customer to Castillo heating and air conditioning . Art the owner showed up on time and was very professional. He did not try to sell me more than what the service call required. I am very pleased with the service and the way in which it was delivered. I plan to use his company for all future service needs. The Meyer family read more

The guy from Sears came and said it would cost $8,500 and take a couple of weeks to replace my faulty AC, the guys from Castillo said it was a $25.00 capacitor and they could do it right then. I was happy to pay the minimum fee. These guys are great. read more

art reviewed problem w/ my heat pump - diagnosed it quickly and repaired my unit - fernando worked diligently for 4 hours - calibrated system - air exchange was added - less vibration noise and unit running smoothly - i cannot say enough about the efficiency and the hard work put forth on this project - signed up for the mtce program and will have the bar type ducts installed soon - thank you art and fernando for a job w e l l d o n e !!!!!!! read more

I cannot say enough good things about this business! We have used them for repairs ans maintenance to our air conditioner and heater over the last 3 years. From the super pleasant Marilyn on the phones, who got us in very fast, to the drivers who were honest,super quick and efficient at fixing what turned out to be simple problems all three times they have been out. This is a quality business ! read more

The driver art is just an extremely awesome person. He goes above and beyond to make sure customers are satisfied and the job is done to the best of his abilities Thank you very much sir I appreciate you! read more

I can't say enough good things about these guys, we called them when our ac went out during an insane heat wave a couple months back. Despite the 106 degree temperature, they were at our home for a free estimate in two hours. The technician was awesome and fixed the problem with a part he had in his truck. He was super honest,. We were expecting a crazy bill, but he was done in less than an hour and charged 75 dollars, including the part! We will definitely call these guys again! read more

Castillo Heating & Air Conditioning, Inc, exceeded all of our expectations, from the install, the financing, the timeline, and the follow up. They are professional and personable...They have gone above and beyond to ensure the comfort of my family...Even the City of Ontario's permit inspector commented on what an awesome job they do. I am thoroughly impressed...and I plan to use them for all my heating and central air needs,....I highly recommend them. If you want a good job, there are other providers, but if you want a GREAT Job, go with Castillo Heating and Air Conditioning, you will have NO REGRETS... read more

LOVED the service we received from this company from the minute they answered the phone. It was 108 degrees outside and we had 6 month old baby in the house that was not happy. After being up all night the night before, because the a/c went out, we were all hot and tired. Lol However, they came out around noon, and it turns out the run capacitor went out :( We were very happy and grateful when he had it back up and running in a few hours. He explained the whole process, showed the part that was broken, and their prices were remarkable! We will use this company for ANY/AND all heating and air issues we may encounter in the future. read more

Castillo Heating and Air sent Hugo to help me through a home warranty problem and allowed me to work with them and make them do their jobs. Then we went through Castillo to put an entirely new system in my recently purchased home. They worked with me, offering multiple acceptable options, helped me work with the new HERO program so there was no upfront cost, just added reasonable payments to my property tax and the office staff, installers and everyone I dealt with was professional, on time, helpful and reasonable. My husband and I are thrilled that we chose Castillo Heating and Air! read more

My furnace was circulating air but was not lighting. This was happening during the latest cold spell. I put in a service call the day after New Years and they came out right away. The problem was diagnosed quickly, and in no time the heat was on the way. I appreciate honesty and good work and that is what I got. My future furnace and air conditioning issues are now covered and I highly recommend Castillo. read more

Very professional and honest. Art was great! The office staff always friendly and efficient! The installation team (Jeremy and Tony) were awesome! I got the referral from a neighbor of a friend and was not disappointed by Castillo's installation of a new hvac system. I typically don't write Yelp reviews, but I am happy to write this one. read more