In my opinion, anyone would be well advised to avoid having anything to do with this company. The…read morefirst reason related to their technician, Garrick Reeves. First of all, his technical competence borders on marginal to totally unsatisfactory. Let me explain. I had problems with all of my Kitchen Aid appliances at the same time. The dishwasher did not drain and water hoses on the side of the cabinet were leaking. Likewise, the refrigerator's ice maker was not working. Finally, while moving the stove to clean behind it, the door became detached and I couldn't get it back on.
Garrick Reeves was the technician from Precision Appliance Repair who came to my home for the repairs. He was able to get the door back on the oven, but had to partially remove the trim vents between the door and the warming drawer. He just left it partially detached, and said maybe I could get the trim reattached. Without pulling the dishwasher from under the counter, he ordered a new drain pump. There was no examining the unit; he simply ordered a new pump. When he came back to install it, he found the broken hoses on the side of the cabinet were proprietary Kitchen Aid parts and could not be replaced. So I paid for the cost of the new pump and its installation for a dishwasher I had to discard and replace.
The real incompetence related to the ice maker. Again without diagnosing the problem, he disassembled the ice maker. He said he would have to order parts and come back. He left the parts he had removed in my kitchen sink. He ordered a part and installed it on June 5. It did not work, so he would have to come back again. On June 18 (13 days later) I texted him and asked when he would be back to install the parts he had ordered. He came out, and said he didn't have any idea what was wrong, and "maybe it's time to get out the manual". He propped buying virtually all of the parts that could possibly be defective, and he would replace them one by one until the problem was fixed. Again, no diagnosis or any idea what he was doing. On June 21, he drafted my bank account for $750.00 to buy the necessary parts. Not $749.22 or any other amount, but $750.00 exactly. That would be an amazing coincidence if the total of replacement parts would total the exact amount of $750.00.
On July 5, I told him I didn't want him to proceed, and told him I wanted a refund of the $750.00. On July 25, I texted Garrick and told him I had not received the reimbursement. On July 24, he said the check would be refunded in "about a week". On August 19, I texted him again, telling him I had not received a refund check. After repeated texts (which he ignored) on September 27, He texted me: I'll have to send you a personal check. I guess you didn't get the last one that was sent out. On that date, he said "Give it about 4 days". I have not heard from Garrick Reeves since. I have sent texts, left literally dozens of messages, and I hear no response from him. I asked him why I was waiting on a personal check, rather than a company check. No response. On November 2, I texted him that I would sue him in Magistrates' Court, which requires no attorney and costs only $53.00. Again, there was no response.
I thought I would go to his place of business and meet with someone there besides Garrick that could resolve this. And I did intend to go to Magistrates' Court. But first you have to have an address to go to or to serve a court summons. There website does not give a street address, so you can't go to their business or serve court summons. Another website (not sponsored by Precision Appliance Repair), indicates their business address as 336 W 11th Avenue Homestead, PA 15120. Look yhis address up on Google Street view; it was quite a shock to me. Also, if you call their business, you are connected with a remote operator who has only the numbers for the technicians. You cannot find any means of contacting Accounting, Personnel, or Customer Service. Likewise, there is no way to contact any owner or supervisor. This company appears to be a sham, and Garrick Reed is, in my opinion, the most unscrupulous serviceman I have ever encountered. I say this because he took my money, did not provide the services, and would not refund the money. STAY AWAY FROM THIS COMPANY! It is not surprising to me that you can't leave a review on their website.