Let me start by saying this company does not know how to provide quality customer service or answer their phone. They sold me a bad model and refuse to take responsibility for it. I purchased a GE washer and dryer from them on 11/2/18. They were delivered the following week and neither has worked since then day they were delivered and hooked up. The washing machine throws out a "cancelled" code 8 out of 10 loads. It will fill up and start a cycle and within 10-15 minutes, the cycle stops and says cancelled. The other 2 tmes that it will actually get to the drain and spin cycle, it doesn't drain and spin!!! I open the lid to put the clothes into the dryer and they are SOAKING WET. The clothes are put in completely evenly and by the middle of the cycle, they are all twisted up and pushed to one side, so when it does decide to spin, it's off balance and smashes itself against the wall. The dryer hasn't worked since day 1 as well. I would hit start, and the machine would shut off. I was told to unplug it and plug it back in after an hour. Seriously???? A brand new machine and I have to mess around with the plug for it to work?? After 3 weeks of dealing with these issues, they finally decided to replace the set with the same exact washer and dryer. They were delivered in December and have been doing the same exact things, but WORSE!!! The washer is doing all of the same exact things, and now the dryer won't heat up and then after they sent a service guy out, it won't even turn on at this point!!! They refuse to give my money back and want to keep sending out service guys. This is extremely POOR customer service. I have had to take off multiple days of work to wait for service people to show up, sometimes they would call off and I'd have to wait another week for a different service guy , and have spent hours and hours at the laundry mat while a $1200 washer and dryer just sit in my house that are not useable!! This entire situation is disgusting and will be taken to the attorney generals office. I DO NOT RECOMMEND this store to anyone!!! Save yourself some grief and shop at Lowe's or Home Depot where they actually answer their phone and know what good customer service is!! read more