Advertised prime rib buffet but waitress said you only get one piece. Most of the pans didn't have…read moremuch food in them. Had very little options for video poker. We were the only 2 in line to get cards and it took 10 minutes. One person ignored us and the other who was an elderly lady obviously couldn't type.

It is tough to give 3 stars, the place is clean with a good variety of games and a very helpful…read morefriendly staff. The reason for dropping 2 stars is the young woman that works at the front desk. The older lady that was very friendly and had no problem with answering our questions. On the other hand they young person that was working the front desk Friday 3/29/24, age was a peach. I am sorry I was an imposition to ask a simple question about the promotions table right in front of her. We will go back we had fun, but if we have any questions we will wait for the senior person instead of the other one.

Drinks are Pricey but hey you are here to gamble! Restaurant…read moredoesn't open til 4 but there is a grill. Lots of variety for you to try your luck!

If I could give negative starts I would. Absolutely appalling management team. You know what you…read moredid and I'm hope it stings every time your regulars ask where their favorite server is after 20 years of dedicated service and working doubles with little gratitude and respect. Toxic work environment. Not approving time off for over a month when her ill mother passed away, shame on you Brian. How you can allow someone to tell an employee on the clock to go off somewhere and die without reprimand??? I hope you get your karma and that your coffee is always cold, your steak is overcooked and you get nails in your sidewall. Enjoy the life that you deserve.

Nicely remodeled…read more Ample parking. Indoor and outdoor seating. Smoking allowed inside hence the 4 stars.

this place stinks , there was so much smoke in there my lungs still hurt , big mistake to allow…read moresmoking in casinos , it is driving ppl away from casinos , will never go there again !

Didn't care for the casino but the resort and event hall was nice. Came for the entertainment and…read morestay in a nice room with a balcony. The hot tub was nicer and hot and this place was huge. Room was clean, huge and upkeeps. The pillows were too hard for me though.

If you're looking for a weekend getaway, Prairie band Casino resort is your spot only an hour and…read more20 minutes from Kansas City Kansas. This is a frequent spot for me. It has casino, slots, Kapi Coffee Bar, three fires steakhouse, embers eatery, the buffet, a back area for hot tub, and the new swimming area with cabanas and food service, there is also a golf simulator, small arcade for kids, they do have concerts so check their website under entertainment to see what's available. you could spend a weekend here and find plenty to do and not leave. I would recommend if wanting to stay book your hotel early.

Food is good most of the time but the service has been mostly bad. They put cold bacon on queso…read moreburgers. When you ask for steak fries, they give you regular fries. They wait staff is generally unfriendly unless you're a regular. Even then it's hit and miss. We ate there every other week and tip generously. We still get bad service.

Went last Saturday..( before Easter) everything was very good.. no complaints.left with a full…read morebelly..waitress was great too.

This review is only for the hotel not the casino. I was going to be in Kansas City for the Cardi B…read moreconcert and wanted to stay somewhat close to downtown without the high fees, I looked on my Caesar's app since I live here in Vegas and seen they had a Harrahs so I booked the upgraded Las Vegas room with two doubles, the total came to $156 with the $15.95 resort fee to be paid when checking in. Check in was at 4pm we arrived around 4:30pm there was no line and check in was a breeze. They do charge a $75 deposit if you use a credit card and $100 deposit if you use a debit card and I believe that is per night just so you're aware most hotels do that nowadays. We stayed on the 3rd floor of the Las Vegas tower and the room was amazing very clean and new, the bathroom was amazing a large soaking tub and standing glass shower nice big space, the room was spacious. We were only sleeping there so we didn't need to much, we did not go into the casino at all we were so tired after getting back and slept late, Check out is at 11am. Overall great stay! Next time I'm in town I would love to check out all that the property has to offer.

9 dollars for a cocktail in a casino ? Are you nuts ? I know Missouri says you can't give free…read morealcoholic drinks (which is a joke) but can't you charge 5 dollars or 3 dollars while gambling?

An update…read more.. Missouri legalized gambling, so the casino has transformed a small space and a restaurant near the casino entrance into a sports book. It's a-ok. There are a few seats, a wall of tvs and a cage where you can place your bets. Cash only. The restaurant entrance is in the sports book. I haven't visited, so I'm not sure if you can bet while you're dining or if it's just a place to watch the game. As for the casino itself, not much has changed. Lots of slots and some tables. You should have access to your favorite games.

Definitely on the nicer side of casinos we have in the kc area. Bathrooms are super clean. Plenty…read moreof parking, bar is reasonably priced. The catered food is decent enough. We went for an event in the banquet room it was super nice in there! We gambled a little and had a good time!

We come to the hollywood casino every time we are in town. For me, it's hit or miss if I win. But…read morelast time my husband went, he won over a thousand dollars. So when he wins, I win, we will definitely come back to visit. Especially because it's close to where we stay.

First time being here! I walked around checking out the whole place. Plenty of garage parking. The…read morecarpet to go upstairs to the casino needs a desperate clean or replacement. Security was pleasant when entering. There are way more slots than table games. They have some electronic craps and roulette if you like that. I did not see any self serve drink machines. A waitress did come around every fifteen minutes. Dealers were pleasant. Staff at cashout were helpful in getting my players card. The food selections were ok but expensive imo. One corner place looked like it was a pizza place was stripped bare and closed. I did go into the betting lounge and agree with others that there is limited seating. Plenty of tvs. Overall my experience was ok. Nothing here to make me say this is the only casino I would play at.

The places to eat were all pretty much closed on Sunday at 7 pm. The sports bar service was…read moreextremely slow. Enjoyed the bartender inside the casino. We ate the noodles and fried rice located in the casino. The noodles had much more flavor than the rice. But was still enjoyable. I like it was not crowded. The breakfast we had was in the sports bar and the waitress alone made the stay worth it. She was so friendly, quick, and personable.

I recently stayed at Ameristar Hotel Casino in Kansas City after checking in on July 12, and it…read morewas, without question, one of the worst hotel experiences I have ever had. Before arriving, I called the hotel to ask about early check-in. I was told that early check-in was available for a $25 fee and that the hotel was only about half full if that so there should be no problem getting a room. However, when I arrived that morning, I was told there were no rooms available. What made the situation even more frustrating was that while I stepped away to use the restroom, one of the people traveling with me was able to check into a room immediately with no issues at all. No one could explain why I was denied a room while someone in my group was accommodated without hesitation. When I tried to get answers, I was met with disrespect instead of customer service. The employee who checked me in wasn't even wearing a name tag, and the employee assisting her, Deb, was one of the most unprofessional customer service representatives I have ever encountered. Rather than trying to resolve the issue, they were dismissive, rude, and made me feel like I was an inconvenience. After multiple trips back to the front desk and repeated complaints, I was finally given a room. Unfortunately, the room itself was just as disappointing. The property felt run-down, poorly maintained, and not particularly clean. It certainly did not live up to the standards I expected from a Boyd Gaming property. The problems continued at checkout. Around 4:10 a.m. July 14, I went to the front desk to check out before work, but there was no employee present for at least 10 to 15 minutes. After waiting as long as I could, I had no choice but to leave without checking out because I was going to be late for work. Later that morning, after I received my checkout email, I noticed additional charges on my card and called the front desk. The employee who identified herself as Joyce was just as unprofessional as the staff I dealt with the day before. When I explained that no one had been at the front desk during checkout, she argued with me and insisted someone had been there the entire time, which simply was not true. When I asked about the additional charges, she became argumentative again instead of helping resolve the issue. I requested to speak with a supervisor, but Joyce told me there was no one else available and that I could only deal with her. After insisting that I wanted to speak with a manager, she transferred me to security. The security employee refused to give me his name, laughed when I requested a supervisor, and told me that although a supervisor was on duty, he was choosing not to put them on the phone. I have never experienced such disrespectful and dismissive treatment from hotel staff. I chose to stay at Ameristar because I expected quality accommodations and professional customer service from a Boyd Gaming property. Instead, I was treated with disrespect from beginning to end. I came to enjoy a relaxing getaway, spend money at your property, and have a good time. Instead, I left feeling frustrated, insulted, and completely unappreciated as a customer. Because of this experience, I will never stay at another Boyd Gaming property, and I cannot recommend Ameristar Hotel Casino Kansas City to anyone. I sincerely hope management investigates how guests are being treated and takes meaningful steps to improve customer service, accountability, and the overall guest experience.