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    Casino Salem

    4.0 (1 review)
    Closed 10:00 am - 1:00 AM (Next day)
    Updated 1 month ago

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    8 months ago

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    Chasers Poker Room and Casino

    Chasers Poker Room and Casino

    2.8(18 reviews)
    0.7 mi

    I go here for poker and it's great, but I was there last night a little bit before it was closing…read morewith a frien playing roulette. And this dealer is like checking his watch every five seconds, moaning and complaining every time my friend and I put down a bet, and genuinely muttering what I assume to be insults about my friend and I because he doesn't want to do the job he signed up for and spin a ball around a colorful wheel. I don't think I'll be coming back here after that, swearing and muttering under your breath at customers because you have a late shift is terrible customer service. Even after we tipped the guy didn't even look up or say anything.

    Openly homophobic and transphobic comments and 'jokes' were being made by several players and…read moremultiple dealers. During a dealer change when one dealer was standing up it was a loud conversation between about 5 people, and the floor didn't bat an eye. A guy had said something about Thailand, which led to people laughing and calling each other "lady boy" over and over like hurtful hate speech was the funniest thing ever. "Lady boy" was said very openly at least a dozen times so I don't think complaining to the floor would help at all with this. If someone is reading this and thinks that it sounds like a fun place/conversation then I hope you're okay with hurting the people you love. Everyone has people in their life that would be very hurt by this hate. Let's be better. This is a place for the public. ALL of us.

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    Chasers Poker Room and Casino
    Chasers Poker Room and Casino
    Chasers Poker Room and Casino

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    Encore Boston Harbor - Great martinis

    Encore Boston Harbor

    2.9(767 reviews)
    26.9 mi

    Reviewing the hotel this time around. We are Wynn Rewards members and sometimes that has its perks…read more Got a room because of it and had a nice stay. The room itself is gorgeous just like the rest of the resort and casino. It's very classy and classic inside, mostly white and cream decor with pops of color. We had the king suite and it was super spacious with a couch, large bathroom, bath, shower, and a nice view of the harbor. It's also very tech savvy with an ipad that controls mostly everything in the room. Beds are also comfortable and it was super clean. They have food/drinks in the fridge but you have to pay. It's nice for a little getaway and convenient if you want to sleep after playing in the casino downstairs. Plus parking is free and there's a water shuttle to Boston. Honestly a good idea for tourists too wanting to see the city. I'd stay here again!

    I rarely leave reviews like this, but my experience at Encore Boston Harbor was bad enough that I…read morefeel obligated to warn other business travelers. The problems started before I even arrived. I was traveling from Logan Airport and followed Encore's own website instructions for the shuttle. Those instructions were wrong. Because the hotel had not updated its posted pickup location, I spent roughly an hour walking around downtown Boston in the rain trying to find the shuttle. I called twice for help and spoke with two different representatives, both of whom were deeply uninterested and unable or unwilling to provide useful assistance. When I finally found the correct shuttle area, I waited even longer in the rain, only for the driver to tell me and two other passengers that we needed to get on a different shuttle that was already pulling away from the curb. We literally had to chase it down to catch it. Because of this, I missed a work meeting. Unfortunately, arriving at the hotel did not improve the experience. After standing in an excessively long check-in line, I finally got to the front desk, where the staff confidently insisted that I needed to pay the full room amount, even though my company had already paid for the reservation. At that point I was exhausted, wet, and late, so I paid it just to get into the room. Now my office manager is having to argue with the hotel because staff are apparently claiming I never had a reservation at all -- which is especially strange given that I am currently sitting in the room, and we have an emailed receipt showing that the room was already paid for. Even worse, the staff member speaking with my office manager has reportedly been snarky, condescending, and dismissive while she tries to resolve a problem created by the hotel's own systems. Rather than helping investigate the discrepancy, he appears to be treating her as though she is confused or incompetent. That is unacceptable customer service under any circumstances, but it is especially galling when she is the one trying to clean up Encore's billing and reservation mistake. This was not one minor inconvenience. It was a cascade of failures: incorrect transportation instructions, unhelpful phone support, chaotic shuttle coordination, a missed business meeting, a miserable check-in process, an apparent duplicate charge, and now a billing/reservation dispute being handled with condescension instead of professionalism. For a hotel that markets itself as a luxury resort, this was genuinely embarrassing. Nothing about this experience felt organized, hospitable, or guest-focused. It felt like a high-end property with low-end operations and staff who could not be bothered to solve problems they helped create. Encore Boston Harbor may be a great place to stay if you enjoy being wet, late, overcharged, dismissed, and treated like an inconvenience. I will not stay here again, and I would strongly caution business travelers against relying on this hotel for anything that requires competent logistics, accurate billing, or basic customer service. Beautiful building. Broken operation. Absolutely not worth the aggravation.

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    Encore Boston Harbor - Open Space. Open Mind.

    Open Space. Open Mind.

    Encore Boston Harbor - Frank B at the Encore Boston !

    Frank B at the Encore Boston !

    Encore Boston Harbor - This is the most non basic , basic room I've ever seen!

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    This is the most non basic , basic room I've ever seen!

    Casino Salem - casinos - Updated May 2026

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