Customer service is Horrible in the bakery. On November 9, 2021 my uncle surprised our family with petit fours from Cash Savers on Pontchartrain in Slidell. To my surprise some were stale. On November 10, 2021 I returned to the store and spoke with Dave the manager about my concern. As Dave guided me to the bakery area he asked a bakery associate to assist me . With an unprofessional attitude the associate responded to Dave "What?". As the associate approached the counter to assist me, I was asked " What did I want?" I was
surprised at the disrespect to the manager and I was surprised at the disrespect to me the customer. Upon briefly discussing my concerns about the associates attitude with the manager I was then discredited for my concerns about the stale petit fours by another bakery associate. As I discussed my concerns with the associate about the stale petit fours, the associate proceeded to tell me how hard she work. REALLY!!!!!All I wanted were FRESH petit fours. I was told by the associate she could not promise me the other petit fours were not going to be fresher than the ones I was returning. REALLY!!!!! I was also told it's common practice for the petit fours to be rotated. My understanding of " ROTATED" is.... the fresh petit fours are put in the front of the display case and the not so fresh petit fours are moved to the back of the case. Therefore, we received " NOT SO FRESH" petit fours.
What was really hilarious was they wanted to give me a refund and give me more " STALE" petit fours-after trying to discredit me about my concerns. Dave also suggested I listen to the poor ole bakery workers explanation of why I was given "STALE" petit fours. Wow!!!!
Before leaving the store I requested the store owners name, the bakery associates names and the phone number of where the store owner could be reached. I called and left a message for the store owner to call me ASAP to express my concerns of how I was treated.
The store owner returned my call. I wasn't surprised by the feedback I received from him. I requested an in person meeting with him to discuss with him about how I was treated. His response was " You were given your money back". Wow!!! This kind of behavior from associates and NOT So FRESH petit fours must be the norm at CASH SAVERS.
I didn't want anything for free. I just wanted FRESH petit fours which my Uncle had already paid for.
I WILL NOT shop at Cash Savers and I recommend you don't either!
Apparently, Bobby Lishman doesn't care. He didn't want to hear my concern.
I'm a BLACK woman read more