I am a compliance officer by trade and I came into Focus Financial requesting a loan due to the…read morefact my company has just merged and the new pay period is now 6 days past the first and the middle of the month hence the need for the loan to tide me over til the next pay period because of my bill payment arrangements. I explained my situation to the loan officer Natalie behind the smudged plexi glass window and provided her with my bank statement and was offering her my payworks automatic deposit statement (which outlines the new payroll date of "July 25") due to the company restructure. All she could see is the fact that my next payroll date was on the 25th (4 days from asking for this loan) and she stated it was inconsistent. Guess there is no thinking outside the box with this employee and also very poor customer service skill especially in this line of work. She unfortunately lost money for the company as I was able to get a loan elsewhere where they were very understanding of my situation. If you require a loan due to payroll changes or just in general do not go to Focus Finacial. They are not very understanding and treat you as a number. Do not give them your business but bring your business to Cash Converters they are extremely helpful and compassionate about helping others. Do not refer them to your friends unless your friends are drug addicts or criminals. In that case this is the place for them.

They scammed me of 1317 .. promised me my 10000 never got it …read more. Carlos And Maurice I would not recommend dealing with them. Left me with 4 counterfeit checks .

First time to use the Metrotown Burnaby location. Used it to transfer money overseas. The…read morerepresentative Roberto was very professional, polite, helpful and pleasant. I even came back for a small problem not related to them but to where the money was transferred and he solved the problem very professionally. I am extremely pleased with their service and highly recommend them.

Always a pleasure doing business here. Very accessible and almost never crowded. Pleasant and…read morecheerful service makes you feel a bit less worried about spending your money :)

I haven't used money mart in a long time, but if this place is indicative of them all then they…read morehave totally went downhill. I came in to cash a US cheque that I received as a refund for a broken television and the woman behind the counter made me feel like a criminal. She acted like she didn't want to help me and when she was basically forced to because her claims of "all Money Marts are closing in 15 minutes and we probably can't help you with cashing a cheque" didn't scare me away, she tried to make it even more difficult for me by demanding that I provide her with multiple references, I sign a Photocopy or my ID, giving her multiple pieces of ID and the list went on. Horrible experience. Do not go here If you have an option to go elsewhere.

Worst money mart I've ever been to, I went in they said they couldn't give me anything other than a…read morecard with my money on it or come in Wednesday. So I come in Wednesday and they tell me sorry they have no idea when they are getting money!? Why even show up to work when your job is to hand out money you don't have?

Great branch with great hours til 6pm and lots parking…read more Kid friendly branch with a play section on the left. And a real nice, green sofa lounge area on the right, far away from the wickets. With 4 wickets here, generally is fast service here. 2 Atm's.

Poor experience here a few months ago. Came to deposit a…read morenumber of cheques on behalf of the property I manage. Unfortunately, business deposits must be done by tellers. I waited about ten minutes in line and then waited while the teller reviewed the five cheques. The teller was being thorough and I can appreciate that. However, after taking some time she singled out a particular check and told me they would not be able to negotiate it. Being that it was a vancity check in payment of rent, I knew that meant only one thing. However, I don't believe it is a teller's job to stop a check from being cashed because a VanCity member does not have enough funds in their account. I explained to the teller clearly and as calmly as I could that I was the property manager and not the writer of the check and that I had too much else to do at the property to babysit the people who live there and that if the check was going to bounce it was going to bounce and that was none of my concern. Eventually, the branch supervisor came over and agreed with me that the check should be deposited to the property but this was clearly an overreach and should never have happened. My personal experience with vancity credit Union in general has been poor. It's supposed to be a local credit union for the members and not about profits but my experience has being that they're e transfers have been unreliable, they've had service-wide outages and they have not been able to keep meetings that we have set with them or respect our time and deposits. I found that there not proactive in any respect and instead reactive and when you're dealing with people's money, that's the worst approach you can take.

This money mart place is very efficient and the staff (Agnes & Janice) are courteous and helpful. I…read morehave used their remittance services on a regular basis. Very satisfied with the service I get and will continue using them.

worst attitude staff ever. the lady with glasses was so rude, she just wanted to ignore us.i did…read morenot had any Canadian id. i took my passport and could not believe as she said my passport is not a valid id as it is not a Canadian passport.I would never ever go to that place and suggest others to avoid it.

moneymart at 1043 Granville st. downtown vancouver....wow!.... just popped in here with a friend…read morewho has been with them 15 years +& the lack of professionisim & rudeness was surprising! Nosey little twat scum working with the public should be fired & banned from working with the general public! She demanded rudely why she had 160$ outstanding with them & why she hasn't paid themthem. we went in to complete this outstanding loan & the cashier was so rude about it demanding id of which they have on file & she has photo copies of after having the wallet stolen! boo?

I went to Money Mart in Vancouver in Granville st. The woman who gave me costumer service was so…read morerude and unfriendly. Even there was not busy at all. I'll definitely don't recommend this branch and I don't know how is going in another branches.