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    Casey's

    4.0 (2 reviews)
    Open Open 24 hours

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    8 months ago

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    3 years ago

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    Domino's Pizza

    Domino's Pizza

    3.5(2 reviews)
    10.7 mi
    $

    Ok it's a chain.. It's all about knowing what to expect when it comes to quality. The thing that…read moremakes your franchise memorable are the customer experiences that are provided when you walk in the door. This place sadly really blew it! So we were next door celebrating my grandsons first birthday and I asked if we could bring outside food in? She said we could and recommended Domino's next door. I told her, seems like lost revenue not offering a food option.. And she said all three business's (Ace, Jumpin' Joe's and Domino's) were owned by the same person, so they helped each other. Makes sense. Great option. So I came here. Now I know that Domino's is more about take out and pick up.. Not many come in anymore to actually order. But the unique thing about this Domino's is that it is next door to a kids bounce house gym.. And they allow you to bring outside food. Well that's convenient, right! So here I am... Just finished cake, got a dozen people who are hungry, a couple kids getting tired,.. why not grab some QUICK pizza before everyone leaves so they can be fed before heading home. So I walk in to see 2 employees on their phones, but they quickly put them down and greeted me. They were friendly and smiled. I tried reading the menu boards and I couldn't focus and think fast enough before the electronic board changed.(I hate these boards! I know it's a mandatory franchise change, so not deducting stars for it, but I do really despise them in case corporate wants my opinion) I grab a paper menu and realize I don't have my glasses with me.. So I just made it simple. I asked the cashier what was the best deal. He said two large, two topping pizzas for $9.99 each. Ok fine. I ordered 3 pepperoni & sausage and 1 sausage & bell peppers. $43.55. Happy camper! I mentioned I was at Jumpin'Joe's, and he said they could bring the pizzas over when they were ready. Wow..that's great I thought. So I went back over to the party. 20 minutes past, my son-in-law went over and bought a salad, came back and finished it.. And still no pizza. Everyone in my party was ready to leave. I couldn't understand what was taking so long! So I go over there and no-one is in store. I look around and then another cashier who was helping the third employee (a girl ) before I left came out of the back and I asked where my pizzas were. He said they had messed up and were waiting on another pizza. This just seemed ridiculous to me. I said, everyone is leaving because it's taking so long. I just want a refund! Then he hands me 4 pizzas and said he couldn't do that but he'll bring the other one they messed up over to Jumpin'Joe's when it's ready and not charge us for the one they did mess up. I was just livid! I bring the pizzas over and all but 4 of us are there now and I have 4 pizzas that you can tell were sitting, and nobody to eat them. So everyone that was still there had a few slices and then the guy from Domino's came over and brought us the correct pizza and apologized. I really had nothing more to say. We took home 4 full pizzas. Yea they'll eventually get eaten, but it really was just not ok to let pizzas get cold while fixing a screw up..especially when they could have just brought over the hot pizzas that were right, apologized and brought over the correct one when it was finished. And on top of it all, I forgot the one thing I didn't like about Domino's was that garlic butter they add on crust. It's so salty! Only reason I'm giving them 2 stars is because the place was clean and the staff was friendly... Just not very bright when it comes to problem solving. I get mistakes happen.. Life is a series of learning experiences. I just hope they learned something valuable from this. I know I did. Go to McDonald's instead.

    Domino's is the best pizza place in DuQuoin! They have a great friendly staff and amazing food!read more

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    Domino's Pizza - All owned by same owner

    All owned by same owner

    Domino's Pizza - Next to Jumpin'Joe's

    Next to Jumpin'Joe's

    Domino's Pizza

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    Subway

    Subway

    3.3(4 reviews)
    0.7 mi
    $

    To be fair, I have eaten at this location dozens and probably hundreds of times over the past 15 or…read moreso years. Never was I in anyway disappointed and, over the years, found both staff and ownership to be as capable as at any other franchise. However, today as I pulled in on the way through the area, past 4 other options, with two hungry toddlers at 4 o'clock Sunday afternoon, I got out to find the door locked, even though the hours posted both on the door and on yelp said 9 o'clock. There was staff clearly within line-of-sight, but neither made any attempt to explain why the early closure. So I called. Surprisingly, one of the young lady answered the phone, and I asked why were they closing at a time inconsistent with the hours posted on the door and on yelp? She explained that the owner has decided to close early because of road conditions this morning. Well, this was not morning, but was eight hours later with the roads perfectly clear and the temperature in the high 30s. Ice on roadways was nowhere to be found within 50 miles of this place. And, more to the point, there was no explanation on the door. Just two young staff members ill-equipped to offer a simple version of customer service by way of explanation or a sharpie written sign posted on the door. Ultimately, we got our Subway fix 20-miles to the north in Nashville, Illinois, fully staffed and open until 9:00, just as the door said. #disappointing.

    Blaine was amazing. He took care of my group by himself when his other coworkers were sitting in…read morethe back on their phones. He was super polite to all of us and was a really good sandwich/salad maker- made sure we were happy with what he was doing every step of the way. And despite being the only one doing anything was super polite and helpful.

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    Subway
    Subway
    Subway

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    Casey's - pizza - Updated May 2026

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