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Casey's

4.7 (3 reviews)
Open • 5:00 am - 10:00 pm

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Northern Lights Pizza - Cold pizza upon delivery, notice the solidified cheese and nothing falling off due to it being so cold.

Northern Lights Pizza

(14 reviews)

Ordered a delivery here.Was told it would be 45 minutes.Arrives at my house in just under 2…read morehours.Room temperature.Not going here again.

On December 20th, 2025, at 6:58pm, I ordered a large hawiaan pizza and two orders of breadsticks…read morefor delivery. I was told 1 to 1 and a half hours at 1 hour 50 minutes I called to find out where our food was. I was told that they tried to deliver our food but were unable to deliver our order. I then asked why it was unable to be delivered and "the manager" stated that they tried to call me, no one ever did call me and I can prove it. The "manager" could not provide a reason the order was undeliverable. I then told them that my husband would be coming to pick it up and that they needed to make it right by refunding part of our order NOT all just part of it for the inconvience (not being nasty at all). The "manager" stated "I am canceling your order. Go somewhere else." When asked why he said "You are being rude." I told him he had poor customer service skills and hung up. After having the worst experience, I have ever had at the Hubbell Northern Lights and being told to "go somewhere else," the Altoona Northern Lights store went above and beyond their duties to make our night better. The guy who answered the phone initally told me my order would take a half hour, after explaining the situation at the Hubbell store, he quoted me 20 minutes. This crew at this store rushed our order and had it ready for us before we could even get to the store. As soon as our food was done, the guy who took our order called me to let me know it was ready. Our food was fresh and hot even after the 10-15 minute drive home. The crew at the Altoona store just made the whole situation better and I am so thankful for this crew tonight. They even gave us information on how to get ahold of corporate to file an official complaint. I will Always go back to the Altoona store and do pick up before I EVER go back to the hubbell store.

Casey's - pizza - Updated May 2026

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