I am not one to typically write a review, especially a bad one, but I felt it was necessary. I hope our situation does not happen to other guests.
We were coming in after a long day driving from Tok, AK. We had delays due to -40' weather, but we still managed to arrive around 9:00pm to Casey's Bed and Breakfast. We were all tired, hungry and looking forward to our stay at Carol's place. My husband and I were traveling with another couple and our two dogs. We planned and booked this trip in November. We did quite a bit of research to accommodate all 4 of us, 2 dogs and two large vehicles, one with a trailer.
Upon arrival, I called Carol since our "keypad entry" on the AirBnB website and app reservation did not have any specific information for getting inside. She answered and said "oh, you're here already? I'll come outside."
Our friends who had the reservation booked under their name went to the front door and were greeted by Carol. I will say they reported she seemed very nice, but were in shock when she told them that she decided it would be "better for her and worked out best" to let another guest stay for 2 weeks and therefore cancelled our reservation. We had ZERO communication about this until we were literally outside her front door. She then started talking more and saying that she had booked 2 hotel rooms at the Best Western Gold Rush Inn for us and they had her credit card.
We were then pointed in the direction of our hotel. Yes, it was close. But, it was not what we booked or agreed to pay for (we were still charged for the AirBnB booking). The hotel is not one I would recommend or have chosen myself. My biggest complaint is that the hallways smelled of smoke. Other than the obvious health risks to anyone, my husband has asthma and our friend is pregnant, so this was less than ideal. Had this been a reservation I made and had the option to change, I would have demanded a smoke free floor or even changed hotels. At this point, it is now almost 10:00pm so we were all ready to pass out, try to get a decent night of sleep and get up early the next day.
Our friend has yet to hear anything else from Carol. She submitted a complaint to AirBnB just this morning so I don't have updates as far as how this will be handled further.
The fact that this happened and no one was notified of the "more convenient and better option" (for Carol) prior to us arriving is extremely unprofessional and inconsiderate. Had we be given notice, we could have been given a full refund like we should have in the first place and found a hotel of our choosing.
I would not recommended Casey's Bed and Breakfast for these reasons. read more