The customer service was amazing! I came in need of a large amount of composition notebooks for a…read moreworkshop facilitation the next day and Matthew Martin the sales advisor went above and beyond to support me with getting the items that I needed. I'm soooo grateful that this sort of service still exists!!!

Tyler was a great help stopping what he was doing to help me locate an item in the store, super…read morefriendly and awesome worker!

This is a great bookstore. I was surprised by how many new releases and books they had despite how…read moresmall it was. I can tell they curate the store very well. They had a lot of nice touches like a blind date with a bookshelf, color coded tape in the romance section that indicated how "spicy" a book was, and cute stationary and cards. The blind date with the books were so cute, 25$ each but they come with stickers and would be such a good gift for someone. The books were also reasonably priced and they had some discount shelves. I will definitely be coming back here.

A truly great local bookstore. Always find what I want, and at the rare times it isn't in stock,…read morecan be ordered very quickly. Helpful staff, always friendly and pleasant. I just bought a book at a price comparable to online and can pick it up tomorrow. I often find interesting choices in the remaindered section as well. It is easy to support such a fine local business.

We have worked with Ultrex for years now and have always had amazing service. Quick and timely…read moreresponses, always courteous and friendly. If you are looking for print services I would HIGHLY recommend you check out Ultrex in Albany!

From the owner: Ultrex Business Solutions, located on Commercial Way in Albany, was established in August of 1999…read more We are a locally owned business with our main office situated in the heart of the Oregon Willamette Valley. Ultrex services customers from Portland, Salem, Albany, Eugene, Southern Oregon and all points in between. We are proud to be an authorized dealer for both Kyocera and Toshiba. We offer a full sales, service and supply center for new and used copiers, facsimiles, printers and document storage solutions. At Ultrex you will find competitive pricing on our full line of exceptional, award winning products. We also pride ourselves on offering our clients some of the lowest service rates available in today's document imaging marketplace.To remain at the top of our industry in today's demanding document imaging market, Ultrex has always put service first. Our motto is... A personal touch in an automated world. These are not only words but the foundation that Ultrex was built upon and continues to be our primary focus.

THE WORST CUSTOMER SERVICE. I placed a simple black and white print job at 9am with an estimated…read morecompletion time of 5pm. Not having received an email notifying completion, I called at 6:30pm. Apparently their print guy didn't come in today. There was zero effort made to notify anyone waiting for prints. They said they could do part of the order for me but despite it being posted online they were open until 8pm, they were closing at 7pm. There was no way to make it in time. This is not the first time their print center fell well below expectations but I risked using them again because they are closer than other options. NEVER AGAIN! I wish I could give negative stars. Absolutely terrible.

Patrick the store employee at this location was very helpful today and to be honest saved the day!…read moreCalled around a bunch of locations to get some business cards same day and had no luck, this was the only location that had someone available at the print center. I'm really grateful for your kindness and thank you for the extra set of cards, we are very appreciative of your great service. This is our go to spot for now on. By the way we loved your doodles! Your very creative.

Thank you Kelly. On Sunday, March 29, 2026, I stopped by…read morethe store right at closing time. I was not aware they close earlier on Sunday. I was told they were closing. I explained I needed one copy made, just one copy. Kelly took the document from me & walked to a copier. She made the copy, handed it to me & I offered to pay. She said "I'm not going to charge you". She never smiled or acknowledged me, but she didn't throw me out of the store either. I've bought quite a bit of office stuff over the years including office furniture from this store. This whole transaction took maybe 5 minutes. I smiled, no return smile. Oh well, I really do appreciate the copy.

I dropped my package at this store location on April 22. The package was labeled and scheduled for…read morea pickup from US Post Office. Fifteen days later, the tracking number still has a status of waiting for a pickup. I visited the store to inquire about the location of the package. They could not locate the package. They don't know if the package was picked up from Fed Ex or US Post. The manager of the store has no record of the package being scanned for pickup. Customer service was very poor. Warning. Don't ship through this store location

I came in here with my husband this afternoon because we were exploring the area and I figured I…read morewould pick up some new pens since I was here. The employee who greeted us was the weirdest part to me. She comes out from behind the registers and almost blocked me from coming in, as she asked what we were looking for. Like I had to state my purpose for coming in before I was allowed in. I found that to be really weird and a bit creepy. It certainly didn't make me feel welcomed in the store. We found the pens I wanted, then went to check prices in printer ink. I didn't need any, but the last time I ordered on Amazon, it took forever to arrive. So I figured if it was a comparable price, I could buy it here instead. Nope, it is way more expensive. Like almost $10 more for the ink I need. Which seems insane. We decided to leave from here, and not explore anymore of the store because we didn't feel welcome. Would I return? Probably not, and it was simply because the employee who greeted us made us feel unwelcome.

Office Max on Willamette Street has really gone down hill. This evening I needed one photocopy and…read moreasked the attendant at the copy counter of the copy center if I could get one copy made. I didn't want to use a credit card in the self serve machine for just one copy. In less than 15 seconds, she came back with the photocopy and proceeded to tell me that it would be $2.50. "What?," I replied. She showed me a sign by the cash register, blocked by another sign, stating that one copy costs $2.50. I asked her why she didn't tell me that at the time of the request. She shrugged her shoulders. I asked to speak to a manager and along came, DESTINY.... WOW! A 20-something, rude, manner-less girl, who rushed to the counter and emanated a putrid stench of body odor. She clearly received little to no training on how to treat customers with respect. My bank removed the $2.50 debit from my credit card. I will go into Office Max tomorrow for the very, last, time...to give them .35 cents for the one photo copy that I received. This Office Depot location won't be operating for much longer, guaranteed. You need customers to succeed. They are leaving one at a time and NOT coming back.

Christian was great and helped make up for a horrible experience at the other Office Depot on…read moreWillamette. He not only was helpful, kind, and prompt, he was also very friendly and had great customer service. I would highly recommend that other customers come to this location and Christian was amazing!

I was having issues with my store purchasing card for printing. Enrique was super patient and…read morehelped me print on the spot. I had to order online to send to store in order for my discount to come though for my corporate card. I accidentally sent it to my Office Depot near my house versus the Eugene location. Enrique said it was no issue, he took my info down, personally called the other store and had it transferred to him to complete the job! Customer service here is great!

- Their enamel pins are absolutely adorable and their packaging is just as cute…read more - I received my package in a timely manner. - Products are great quality. - Website is user friendly!

Brianna of Little Arrow, has been my graphic designer for 10 years now. Her attention to detail,…read moreimpeccable taste and ability to listen to my needs and produce them on the page is what has kept me coming back. It is obvious Brianna believes in well-thought out art and that perfection shows through in her designs. Highly recommend!

I'm so happy to see this place still up and running after so many decades! The store is beautifully…read morekept and organized. Quick friendly service. Sweet gifts and stationary.

This business has always been kind to my family. They don't…read morealways have the things I am looking for but it doesn't stop me from going back!! I like that they have a giant corkboard in the back to share other businesses' information. If you're looking for souvenirs, this is one of the places to go!

Understaffed. Long lines. Amazon returns in regular checkout line. 15 minutes plus per person in…read moreline.

I go there frequently and this store has great employees and they go out of their way to help you…read more. I've been a customer for 7 years and have found them not perfect but will do anything to help.