Shocked but not shocked for the astounding low reviews. Shocked because the providers here were incredibly professional, friendly, knowledgeable, and kind AND efficient. Not shocked because the demographic for this facility is of the older generations, those who may not use yelp. But while I was there, hearing the patients state their pain level was much better was comforting.
So I went in for an epidural for my cervical spine. I was reckless in my youth; lots of snowboarding accidents plus 2 childbirths left me with some cervical degeneration, disc protrusions and bone spurs. I had gone to physical therapy for 1 and half years plus oral meds with no improvement. In fact I was getting worse. I did my PT exercises religiously and finally decided I needed to see a specialist.
I decided to do my procedure without anesthesia because I've had 2 babies which I got an epidural for both. So how much harder could it be? It was totally different. Scarier at first because I thought it was more like an epidural for giving birth but it totally wasn't. But after the fact, wayyyy better.
I'd like to just mention that though this place is confusing to find the entire staff from start to finish have been super incredibly helpful and friendly. From all the pre op calls, to scheduling things, to being walked out of the office to make sure I get in the car ok, I felt like I got top notch care.
Regina - was my nurse and placed my IV, she did a wonderful job, and was attentive the entire time.
Michelle - noticed I had one blanket but thought I might have been cold and brought me another blanket without me ever even asking. She was so considerate, and intuitive. Amazing bedside manners.
Jerianne was the nurse who held my hand because the procedure wasn't what I expected. She cheered me on and kept me calm.
Quan - the radiology tech set me up but also kept me calm as well, he kept telling me reassuring things and was very kind.
Dr Anderson - was so friendly and kind. Checked on me before and after the procedure even though I had Regina there with me most of the time. Dr Anderson explained everything he was doing, warned me what to expect while he was doing the procedure and was incredibly knowledgeable and skilled. I honestly didn't feel a thing except pressure when he said I would feel it. All the fear of the procedure being painful we're completely mental.
The fact that all of the providers, nurses, techs, everyone kept checking on me despite having a room full of other patients says a lot. They care a lot about their patients and it is obvious.
So far the pain is still there, but they did preface that it could take 14 days before the steroid kicks in.
The pain definitely isn't as bad as it was before, but I'll update later. I also understand that this procedure doesn't always work for everyone, but as long as I'm not worse this place deserves all the 5 stars.
OH and they keep this place super clean. While I was waiting for my ride I saw everyone wiping literally everything down. From the pillows after the cases had been taken off to the boxes that stored our belonging. They really do a good job sanitizing. read more