Love the signage out front! Their weekend manager, Nell, is amazing! She is helpful, friendly and knows her business. This place is buttoned up! read more

I've been using Cascade Self Storage for at least five years now. Had an issue with the "provided insurance", considering I hold homeowners, rental, and umbrella insurance, but that's neither here nor there at this time. What's driving this review is this: I live out of state, it costs a pretty penny for me to get here from home. My account has been on autopay since I got this unit over 5 years ago. Bill paid on the 1st, valid through 7/31/26. I submitted a written notice to quit earlier in the month, effective 7/31/26. I receive confirmation of the move-out and what's expected of me and the unit. I show up today to inventory my unit, plan what's going into my rental and what's to be sold this week, only to find the red lock of shame on my unit. There goes my plans for the day. First off, I'm in this move-out trip nearly 3k, with airfare, hotel, and rental car. My time in Medford is limited. I show up, ready to be proactive and find that I'm at a literal impasse on a Sunday with nobody available to assist in this situation. A wasted day, of which I only have four of in-state. For what? Why was that lock on my unit? Who is going to take any responsibility for this fuck up that is costing ME time and money? I'll tell you who won't - Cascade Self Storage West Main. DO BETTER CASCADE WEST MAIN! read more

Worst business ever! Dirty, phony office staff that lies to your face, they will pester you all day every day if you are one day late in payments, and will threaten you with auctioning off your possessions. read more

This place is infested with roaches and mice. If you want your stuff stolen and destroyed be my guest and rent .. But I highly do not suggest it. I'd give them no stars if I could . PLEASE DO NOT GO HERE.. they will scam you out of your stuff and deposits. they dont keep their wor . The chubby dude looking wife and fat husband are very rude and do not be in the business of any kind working with people . They are liars and also thief's. I bought 3 units at an online auction. 2 of the units looked ransacked. And the other unit had several broken pieces and every single box was opened. The old tap was cut etc. I left stuff in one unit to come back the next day to take trash of . Items were missin . I paid a cleaning deposit on 2 unit and rented 1 unit to save the cleaning deposit (which they agreed upon) come back next day to get my deposits back on 2 of the units that was agreed upon. One was paid back. Then they tell me that the unit I rented needed to be cleaned out as well to get the deposit back. Which wasnt as agreed on the day of the renta . They just wanted to keep my money. On top of them trying to scam me out of my mone . I had to get my unit I just rented cleaned ou . Had to hire movers asap to come get the stuff before this scam business steals it like they wanted to steal the deposit. They wouldnt even refund the funds from the rental uni . So I ended up putting a claim on my bank to get my money back. AGAIN DO NO USE THEIR SERVICES THEY ARE NOT TRUSTWORTHY read more

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Good customer until my vehicle leaked small amounts of harmless Hydraulic fluid which is easily cleaned up with baking soda & water. They flipped out & told me that I couldn't use baking soda & water on it to clean it up because it might damage their special coating, WHAT???? Are you kidding me?? They said I had to pay to have it professionally cleaned. I was shocked!?? By the way the leaks never went past the perimeter of the vehicle. So after paying their cleaning fee I paid $750 to fix the leaks, brought the truck back & was sent a "termination of lease" Notice. Then after moving out I was billed another month plus another cleaning fee. What?? Be careful letting these people have your credit card number. They have no problem charging your card for whatever they see fit! These people are dishonest, think they're running some kind of "clean room" debri free facility! It's a storage facility you idiots! And what a bunch of dishonest scammers would leave their own positive feedback??? SHADY CASCADE STORAGE!! read more

This place is absolutely horrible!!! I would never recommend that anyone store there stuff here unless they want to worry about these crooks selling your stuff without merit. The so called "manager" Dave is a nightmare. What grown man cusses at a female yells gets in her face and calls her a liar well thats Dave. He is completely unprofessional!!! I paid my bill and because of there screw up i almost lost all my stuff!! He called me a liar along with many other nasty names just to find out in the end that he was WRONG and i was right. He couldnt even figure it out on his own he needed his wife to fix his mistake. Even after the mistake was fixed and i was proven right he continued to act as if he had done nothing wrong. I have never been so disrespected in my entire life and they are supposed to a a "buisness" they are completely unproffesional and dont even know how to work their own systems then blame the customer when something goes wrong. Word to the wise i would not trust my stuff here and if u do have it here or are thinking about it save your receipts ppl!!! They might just save your stuff in the end cuz that little piece of paper is all that proves u paid. BEWARE!!! read more