What normally would have been devastating to me that my within-warranty Verizon phone went on life support actually turned out to be a great thing. I lost a lot of my important data last year when my phone died, even though it was backed up. Not wanting to lose anything else, I went to the Verizon store at the Cascade Plaza for help in transferring the data from my old phone to my new one. Good thing for me KALAB was there to help. He discovered a problem with my replacement phone, which saved me a headache, and stayed with me while I contacted Verizon. He was there when I brought the replacement of the replacement in to transfer the data. He made sure that everything was transferred from my defective phone to my replacement phone and was very knowledgeable about the process. He is very personable and very helpful and friendly. I appreciated his kindness very much. I will definitely return to this store to purchase a new phone when any of the phones on my line need to be replaced. THANK YOU, KALAB! read more