I called as a new patient to make an appointment. The woman on the phone was unbelievably cold…read moreand rude. She took my info and said she would have scheduling reach out to me to make an appointment. Normally doctor offices will give you a time frame on how long it will take for someone to get back with you but she would give me no time frame at all. I asked her if it would be a day or a week and she said another office recently closed their doors without notice and they were currently trying to reschedule "thousands" of patients. I asked her if I should be looking for another eye doctor and she repeated that someone would reach out to me and then abruptly hung up in my ear. The rudeness and unprofessionalism of this office is OFF THE CHARTS!

Dr. Boss is amazing. He is an extraordinary doctor and I felt so fortunate to have had the best. He…read moredid excellent work, wonderful care, personal attention and kindness to me before and after my surgery - exceptional! His staff in the Holland office, as well as the Lake Drive Surgical center was outstanding.

I am wildly unimpressed with this facility. The staff is overwhelmed with work and that NEGATIVELY…read moreimpacts the patient care. I have very bad eyes and unfortunately have to come here. I don't have many choices when it comes to retina specialists in the area. Doctor Korot is very knowledgeable, but did not spend a lot of time with me. This was hard as a patient. I get other patients might have more urgent needs, but if I waited over two hours to see you because my retina is detaching, I'd appreciate better "bedside manner." Annual check ups matter too!!! If I could get a referral to a different doctor, I would change offices. Second reason I do not recommend this office: my appointments have been canceled last minute, and rescheduling is damn near impossible. I can never get anyone on the phone! The folks who do take calls don't work in the office and have to leave a note with the office. It took over five times for me to call and leave a message to get a returned call! Again very frustrating from the patient side. Finally, paying a bill is more difficult than it should be. You get the bill in the mail with a number to call. But guess what? The operators say the office is busy and they'll "call you back." I'm not sure what else can be done, aside from going into the office to pay my bill. I would argue that you have to go to the office to schedule and pay bills in person because the phone and email do not seem to work. Please do better, retina specialists of Michigan. You can hire more people to help with admin work, this might actually help patients.

Doctors are the best, wonderful, can do painless eye injections. But when it comes to attempting to…read morepay the bill, it is a nightmare. If the doctors were not so good I would leave this practice. Who would imagine paying a bill would be difficult? Paying online was supposed to work but it did not. When calling, first you get an artificial assistant that frankly I first thought was a real person who did not know how to listen, but no, it was AI. Eventually I got a real person who said I would be called back by a biller. Never happened. I called at least 3 times. I don't drive but I may have to get a ride and go there in person to pay my bill. I am so frustrated.

Friendly staff in a new location…read more Dr. Moleski merged his practice and left the location he had been in for 24 years. I feel like I get thorough and expert care when I come here. Would recommend them to others.

Doctors are great, but the admin and operations leave much to be desired. I've been a patient for…read moreyears with my family, and every time one of us comes in (recently within weeks of one another) there is a huge issue finding our great VSP insurance info (seriously -- we have a great vision plan). I called ahead to prevent any trouble when my son went by himself--yet, he left without a prescription for his new glasses and they had turned him away not able to find insurance info. I had called ahead THAT DAY. Now I'm am trying to obtain a copy of said Rx so he can get glasses elsewhere. It's been a week since Person A said she put it in the mail. Today Person B said the Rx can't be sent yet because it's not signed by the doctor... it's time to move on, unfortunately.

This place was AMAZING! I'm from Lansing and was a little nervous at first going somewhere for…read morelasik surgery that wasn't near me or recommended to me by my eye doctor, but they did a phenomenal job! I was also skeptical because I was paying for the surgery through a groupon... but the whole thing was legit! I had no complications and all the nurses and doctors were very nice, especially Stephanie who I believe was an office manager. From one skeptical person to another, you have no need to be worried, this is legit, professional, and a steal when it comes to the prices of Lasik surgery!

I am writing to formally complain about the unacceptable service and lack of professional conduct I…read moreexperienced during my recent attempts to secure a medical consultation. On August 16, 2026, I scheduled a virtual consultation for 1:30 PM. I was not informed beforehand that a specific Microsoft application was required. Here is the first issues, this company never informed the customer that a certain microsoft video app is needed for the virtual consultation, you dont find this out until you attempt to have the consultation. So instead of a video consultation I called the company for a phone consultation When I called for assistance, I was placed on an extended hold before being connected to a non-medical representative who was unable to answer my medical questions. There were many medical questions that he could not answer because he was not a doctor therefore he had no knowledge about. I specifically requested to speak with a doctor and was scheduled for a follow-up appointment at 3:00 PM the next day. On the morning of August 17, at 9:17 AM I called to confirm that I would be speaking with a actial physician. The rep confirmed that I would indeed be speaking to an actual doctor at 3:00 PM later today. I then asked would the company call me or should I call. I was told that I would receive a call at 3:00 PM. Despite this confirmation, I received no call at the scheduled time. When I followed up at 3:15 PM, I was again placed on a long hold. This rep looked at the notes in their system and confirmed that I was indeed scheduled to speak with an actual doctor. I then asked him if he was going to find an actual doctor. He then put me on hold, which lasted about 15 minutes. When he returned all he can do was apologize because he could not find an actual doctor or anyone for that matter for the second scheduled consultation. I then hung up the phone. Shortly after hanging up, I received a call from a representative who was rude and unprofessional, yet still not the medical professional I had been promised. The lack of coordination and failure to provide access to a qualified doctor is deeply concerning, especially given that this consultation pertains to a surgical procedure involving my eyesight. I expect a higher standard of transparency and reliability from a medical provider. I look forward to your prompt response regarding how you intend to address these systemic failures. Please post your respone to my complaint and do not ask me to contact you privately!

They have helped my Wife with Cataracts, and did a wonderful job. Very professional and the office…read morestaff was very welcoming.

Waiting 2 hours to be seen every time No need for such poor…read morescheduling First wait an hour in waiting room and then another hour in examination room

Great job as always. Friendly staff. Dr Habekovic is super friendly and knowledgeable. Vision…read morebenefits validated ahead of appointment, only had to pay my copay. Glasses shop on site.

Impatient jerk with a weird staff. I am a little skittish when it comes to eye exams w drops…read more I have NEVER had a doctor treat me badly when I explain, just to be more gentle. My regular ophthalmologist retired so my GP recommend this Marko doctor whose staff was not gentle & when I talked with him he disagreed & asked me to leave. The only thing I wanted was a gentle exam & I was treated with disrespect. I'm do glad I found another better more caring doctor later. What a creep. And to think when making this appt w Marko I asked if he was gentle bec I needed that. So sad what a waste of time

Switched from a previous provider to GR Ophthalmology as it was closer to home. BIG MISTAKE…read more Worse eye exam I've had in years. Was lacking in detail compared to exams given by my previous provider. Getting new glasses was like dealing with a crooked used car salesman. Got new glasses and I they make my sight worse. I will never go back to this place. Also, very expensive.

The manager of the optical dept was condescending and not very helpful. At first I thought she was…read moregreat but she eventually revealed her true colors.

Dr. Chapman is extremely qualified with good patient etiquette. He fit me in on an Extra Busy…read moreafternoon for an emergency laser surgery! Every appointment requires ample time for eyes to dilate, room transfer, etc., but the end result is exceptional!

Watch out. This office is run horribly. I am referring to the Grand Rapids office AND Kalamazoo. I…read morehave never seen such an unorganized mess. From having them try to kick me out of the waiting area while my husband was having eye surgery to forcing clients family to wait in the parking lot for literally HOURS for recheck appointments and waiting weeks for a doctor to sign my husband's disability paperwork...it's chaos. To top it all off, most of the people trying to order you about are young twenty somethings with a "Control Freak" mentality. I understand having to take precautions with Covid and such but when I opened the office door to inquire (after 2.5 hours of sitting in my car waiting) what was taking so long for my husband's recheck appointment, they stood up and screamed at me to "ma'am shut the door!!" I had a face mask on and was not anywhere close to another person. I asked another person in the hallway if they were always this backed up and she simply said "yes". She was an employee. I wish I could give this office negative five stars. Worse place I have EVER encountered for office staff. If you are having surgery and will be out of work for a length of time be prepared for no income for a long time due to them dragging their feet on getting any paperwork handled. When we called to check the status after two weeks we were told it was still "sitting on the doctor's desk" but the girl we were speaking to would make sure it was signed THAT day. Another week went by and we got a call from my husband's employer asking if we were going to file any disability paperwork or not. Still the Doctor had not even signed it yet. Three weeks it sat on his desk when we were told it was taken care of AND mailed in to my hisband's employer. My husband had eye surgery in October. This is December 5. We still have not received any check from disability and he just returned to work this week. Wonder how they would like being off work with no income for that long ?? Leaving paperwork to just sit on someone's desk after you have said it will "be all taken care of" is just wrong. Get a clue people !

Everything about this eye center impressed me. I got to my appointment a few minutes early and I…read morewas ushered right in. After filling out some paperwork I saw the doctor. I have extremely dry eyes, and after advising me as to what to do to alleviate the dryness Dr. Colburn actually went out into the store to see if they carried what she felt I should try. They did, however I wanted to try the samples she gave me before I purchased (the drops are rather expensive) and when I went back the next day to get some they had already sold the last bottle. I ended up ordering the drops on Amazon. Christine (not really sure what her title is and I can't find her business card) took very good care of me in regards to picking out frames and measuring my eyes and that sort of thing. She was very patient while I took a picture of myself wearing a pair of frames so I could ask my son for his advice (I got the ones he picked out). There was an issue when I picked up my glasses as the frames that came from the manufacturer weren't quite the same as what I ordered. Christine was able to put the lenses in the exact pair of frames that I picked out and that was very much appreciated. After I wore the glasses for a little while I felt that they were just a little "off" so I returned to the store and Christine made some adjustments. I'm reserving judgement, but I think they may be right now. There's a 60 satisfaction guarantee so if I decide that they are NOT right I can go back in and have them changed out to make sure that they are perfect. I'm so glad I chose to go to this vision center.