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    Cascade Mortgage Company

    5.0 (3 reviews)
    Open 9:00 am - 5:00 pm

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    Chris Starling - Movement Mortgage - Chris Starling NMLS 255587.  Branch Leader - Sr Loan Officer

    Chris Starling - Movement Mortgage

    (13 reviews)

    If I could give less than one star, I would. My experience with Movement Mortgage--and specifically…read morethe Bend manager, Chris Starling--was extremely disappointing. For months, I was assured that my financing was on track and was advised to proceed based on that guidance. Late in the process, underwriting determined that the loan we had been discussing all along--based on financial information I had already fully provided--was not viable. No meaningful solution or accountability followed. This resulted in severe and significant financial impact, along with avoidable disruption. With proper diligence earlier in the process, this outcome and the financial impact I suffered could have been avoided. I have no trust in Movement Mortgage and would not recommend working with them.

    Chris and his team delivered best-in-class consultative, detailed and customized advice and…read moreexpertise - from our first call to close. Consistently coming in under budget with rates and estimates, our family could not have been happier with our experience and we could not recommend Movement more! Buying in Southern California is a challenge and even though we never met in person, Chris delivered on everything he communicated in a timely and budget-conscious fashion. The team always had our best interest in mind and as a first-time home buyer the process can be scary and you need a team of experts that can sometimes double as a therapist ;) Chat with Chris ASAP if you are looking for an on-time and on-target customized solution to your dream home goals!

    Kathy Kemper-Zanck - Kathy Kemper-Green

    Kathy Kemper-Zanck

    (6 reviews)

    For the most part it was difficult working with Kathy. She was impossible to get a hold of outside…read moreof business hours(or on her vacation) and didn't communicate with me through every step of the process. I was always the one following up to ask about the next step instead of her telling me what the next step would be. My friend was smart enough to see these issues early on and was smart enough to work with another lender. However, I was far enough along it was too late for me to easily switch. I'm glad I've worked with other lenders buying other houses--I imagine it would be very difficult to work with Kathy as a first time home buyer. She forgot to update me how much money I would need at closing, resulting in me scrambling for thousands of dollars last minute, and resulting in costly unnecessary wire fees. She apologized this and said she would 'absolutely reimburse me' for these fees. It's now been almost 3 months and I haven't heard another word about it from her. She did admit she was busier than she had been in the past and hired an office assistant--maybe that will help her with her future clients. However, I will use another lender for my next purchase in Bend.

    Whenever I send my clients to Kathy I know that they are going to walk away feeling happy that they…read morehave her on their team as they negotiate the home mortgage process. She educates them thoroughly, patiently and in a way that they can understand. She will think outside the box to provide solutions and on top of it all is really personable, professional and a great human being. I love having people in my circle that I can rely on and Kathy you are one of those people. Thank you.

    Cascade Mortgage Company - mortgagebrokers - Updated May 2026

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