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    Cascade Mortgage Company

    5.0 (3 reviews)
    Closed • Closed

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    Chris Starling - Movement Mortgage

    Chris Starling - Movement Mortgage

    (14 reviews)

    Similar to others, our experience was outstanding. Finding a lender can be intimidating, and they…read moreare not all created equal. We searched for local and national lenders, and felt at home(pun intended) with Arbor. Unlike other reviews, we had very little contact with Chris. Our loan officer was Madison, and we could not have been happier. She handled everything expeditiously, and now we find ourselves closing ahead of schedule. Expectations exceeded. Beyond closing early, we had constant communication with Madison, and questions never went unanswered. We always felt as though our needs and concerns were addressed, and can't think of any room for improvement. Much appreciated Madison and Chris. Our new life in Bend begins in part to your efforts.

    If I could give less than one star, I would. My experience with Movement Mortgage--and specifically…read morethe Bend manager, Chris Starling--was extremely disappointing. For months, I was assured that my financing was on track and was advised to proceed based on that guidance. Late in the process, underwriting determined that the loan we had been discussing all along--based on financial information I had already fully provided--was not viable. No meaningful solution or accountability followed. This resulted in severe and significant financial impact, along with avoidable disruption. With proper diligence earlier in the process, this outcome and the financial impact I suffered could have been avoided. I have no trust in Movement Mortgage and would not recommend working with them.

    Kathy Kemper-Zanck - Kathy Kemper-Green

    Kathy Kemper-Zanck

    (6 reviews)

    For the most part it was difficult working with Kathy. She was impossible to get a hold of outside…read moreof business hours(or on her vacation) and didn't communicate with me through every step of the process. I was always the one following up to ask about the next step instead of her telling me what the next step would be. My friend was smart enough to see these issues early on and was smart enough to work with another lender. However, I was far enough along it was too late for me to easily switch. I'm glad I've worked with other lenders buying other houses--I imagine it would be very difficult to work with Kathy as a first time home buyer. She forgot to update me how much money I would need at closing, resulting in me scrambling for thousands of dollars last minute, and resulting in costly unnecessary wire fees. She apologized this and said she would 'absolutely reimburse me' for these fees. It's now been almost 3 months and I haven't heard another word about it from her. She did admit she was busier than she had been in the past and hired an office assistant--maybe that will help her with her future clients. However, I will use another lender for my next purchase in Bend.

    Whenever I send my clients to Kathy I know that they are going to walk away feeling happy that they…read morehave her on their team as they negotiate the home mortgage process. She educates them thoroughly, patiently and in a way that they can understand. She will think outside the box to provide solutions and on top of it all is really personable, professional and a great human being. I love having people in my circle that I can rely on and Kathy you are one of those people. Thank you.

    Cascade Mortgage Company - mortgagebrokers - Updated October 2026

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