In June 2021, I contacted Cascade Landscape owner, Justin Piper, to purchase and install green giants. I initially started with 7 green giant trees. I was so happy with the product that I called and ordered 9 more for another area of my yard. I was very happy with the product; The trees were beautiful. In addition they provided privacy that I needed. Justin and his helper, Matt, very congenial and pleasant to work with.
Approximately two months after the first 7 trees were planted by Cascade Gardens, 2 of the trees died. Even though we watered them daily, the trees did not make it.
We called Justin regarding the dead trees. He came out and replaced them without any issue. I was very happy that this owner stood behind his product, was accommodating, and replaced the two trees.
During the next three months the trees were doing fine and we were pleased. However over the winter, we lost five trees that were purchased in the second round. I was very disappointed and sent Justin pictures of the 5 dead trees. Justin promptly replied stating that he would come out in the spring after he received his shipment of trees. I was satisfied with this response.
The spring came there was no contact from Cascade Landscape. I texted and he never responded. It took several weeks with multiple emails and phone calls before Cascade Landscape replied. He informed us that these trees were not guaranteed. He had already replaced two trees from the first set and couldn't afford to replace anymore!
I was upset and my husband contacted them again. Even though we asked him to come out and see the trees, we never heard from them again!
We are extremely disappointed with the lack of concern. I would not recommend doing business with this company. Other nurseries guarantee their product for one year. read more