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Cascade Flooring America

3.4 (85 reviews)
Open 9:00 am - 5:30 pm
Updated a few days ago

Services - Cascade Flooring America

Carpet installation

Floor installation

Cascade Flooring America Photos

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Mark M.

We chose Cascade Flooring America in Salmon Creek as we were referred by a friend who was happy with their work. Well, to say we're also happy would be an understatement!! The entire process was smooth and easy. From being greeted by Samantha when we walked in then we were lightly guided, as in no pressure, by Scott(I hope that's right) and ultimately Ross was our contact person and was he ever great and full of helpful info. Scott was too, but since we were referred to Ross, he was our point guy. So, we chose our flooring and suddenly, BOOM, new fancy floors were in! Ray was the install scheduler and a pleasure to chat with as well as he easily worked around our weird schedules. Yesterday was install day. Jay and Dan were the installers and both were friendly, professional and full of knowledge about their craft. Also, both were fun to shoot the breeze with. Both of those guys busted their humps and got our project done fast. Not in a rushing way. In a focused highly skilled way. They removed the base boards, old carpet and pad, installed the new pad and flooring and reinstalled the baseboards in half a day!! So awesome! We have more flooring projects coming up and we'll most certainly be using Cascade Flooring America in Salmon Creek again.

This is what Cascade Flooring drew for us for the fireplace design. We had to Docusign that we agreed to the designs. Clause at bottom.
Jordan R.

Wasn't going to write a review but too many issues to be ignored. Disclaimer, this was the flooring company the builder used for flooring and hard surfaces. Our negative experiences are strictly with Shawn Medak. The experience started out good when we met with Karen at the showroom. She was extremely nice and helped us make decisions we were really happy with. During one of the later site visits to our new home I noticed the tile design on the fireplace was different than was drawn and signed off on (see pictures). The builder reached out to Shawn and was told that the drawing they provided us was "conceptual" and if we wanted to change what they did, it would be roughly $1400. The builder said he would take care of and it was fixed, but I'm not fully sure that $1400 wasn't then rolled into some other cost like landscaping (since the price of that went up). We'll never really know, but the fact Shawn's response was "it's a conceptual drawing, not our problem" was infuriating. A.) what's the point of drawing the design and having us sign off on it in the first place if it's only conceptual and B.) couldn't you have just talked to us about the change first? That was really the only issue and I wasn't going to write a review about one small thing; but then I reached out to Shawn about some additional work I was looking to hire Cascade Flooring for. I wanted to change a room from carpet to the same flooring they had already laid (again this is a paid request, not asking for anything for free). I called and left a message, no response. I emailed, no response. I reached out to the builder and he reached out to Shawn who replied and said to email him. I emailed him on 7/24 and he said he would get back to me on Monday 7/26. Didn't hear from him, again sent him an email just saying "sounds good, just let me know". Never heard from him. August 3rd I emailed and said "I assuming you're pretty swamped. Just checking in on this request.", basically giving him an out if they are just too busy. He replied: "I apologize it is a little crazy right now and I had 1/3 rd  of my team out of the office the last couple weeks, but I will get this knocked out for you.". I never heard from him again. My wife even called in Early September and left a message, again never got back to her. Meanwhile I went to Carpet USA, they came out the next week, gave me an estimate, ordered the flooring and installed it. My warranty is still valid with Cascade flooring but honestly I don't think I'd even waste my time reaching out to them at this point.

Living room after wood install
Steve R.

We are super happy with Jeff, Oscar, Vlad and the entire crew. We had a whole home flooring remodel with tile, hardwood and carpet. The tile crew worked extra hours to get our old particle board and vinyl up. They worked to match the height of the new baseboard we were adding elsewhere and when there was an edge mismatch, we made plans to deal with it. The wood team worked until 9pm to get us done on time before the carpet team arrived. They went above and beyond when we discovered part of the floor was raised and we did not know it. More particle board that two two people two days just to demo. The additional cost was minimal. In fact, the team found that we didn't need some work done that we thought we did and that saved a substantial part of the bill. The tile looks great, the carpet is soft (we got upgraded when the pad we wanted was out of stock) and the wood is just amazing. The team worked with us to nail down the plywood which was squeaking before the job and fixed about 90% of that, and that wasn't part of the job. The vents we wanted didn't fit into our registers so Jeff worked to modify them so they would fit. In fact, he is having a custom vent made for our goofy kitchen vent. The process to do this job was over a year because my wife and I could not decide on a product. When we walked into the showroom after literally a year had passed, Jeff remembered us by name. These projects are stressful for anyone and we appreciate the effort Jeff and crew went to in order to deal with the issues that came up and leave us satisfied.

Stranded bamboo flooring installed December 2013 by Cascade Flooring America.
Sarah A.

My husband and I bought a house last year. Before moving in, we knew we wanted to rip out the carpet on the main floor. We had some ideas of what we wanted as far as flooring went, but cascade flooring helped us to make some great decisions. My husband had done some research and found that stranded bamboo was a good choice, much harder and more durable than the oak hardwood we had in our last place. We got a fabulous product, the bamboo that we wanted with the distressed look that we love. The price was comparable to what we would have paid at a box store, and the service was much better. Their contractors are awesome. We put in our order and had our hardwood floors installed a week later. They installed over 800 ft.2 of bamboo flooring in one day. They did such a good job transitioning from tile to the new wood flooring, that we didn't even need the T joints ( I think that is what they are called). So, we ended up spending less than the bid. That is never bad thing. Plus, because they were able to install the whole floor in one day, we were able to start moving in our furniture early. All around, a good experience.

Bedroom carpet
Lauren Y.

Cascade Flooring were quick, efficient and professional. We picked out our carpet and had them measure and install within a week so we could move into our new home. The person who installed our carpet called the morning of to let me know she was on her way which I appreciated. We would definitely use them again in the future.

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Liz W.

Thanks so much for the review Mark! We really appreciate it.

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Thanks for the feedback Kim!

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2 years ago

Not a place I would use again or recommend to anyone. The quality of the floor was okay but the installation was weak.

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Ask the Community - Cascade Flooring America

Review Highlights - Cascade Flooring America

Jeff Balderree was amazingly helpful when picking the right product for our household, and we absolutely love it.

Mentioned in 18 reviews

Read more highlights

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Anton and his crew helped me with my new-homeowner first remodel: new tile floors and shower in my…read morehalf-bathroom and master bathroom. The results were incredible! Definition of perfection! Not only is their work great, but Anton was so so helpful. Communicative, punctual, and was happy to answer all my crazy questions/concerns. The cost of their work is also the most affordable I found after of a month of research. Already reached out to him about another project and will 100% be using them for my last bathroom redo in the future.

Anton is incredible and you should hire him for your next renovation. He's…read moreprofessional, knowledgeable, honest, fair, punctual and all around a good guy. I've already hired him to do some more work following the main renovation and I'll be hiring him for more future work. Now for some details: We bought an apartment in Portland but we were still living in NYC, so the entire renovation was done remotely. Anton was very easy to communicate with. He handled receiving all the materials and fixtures, and even let me send some items to his home (like a bathtub!) so it doesn't disturb my new neighbors. He also brought in my regular mail. I actually got compliments from my neighbors for how Anton's workers helped them with some random stuff. Anton promised and delivered on finishing the renovation before we moved in. While it was a pretty tight schedule, I kept making it harder on Anton by increasing the scope as the renovation progressed (because I was so happy with the work). Even though I kept adding more work, Anton was still able to finish everything by the time we moved in. He and his team are very dedicated hard workers. There are no surprises when you get the bill either, prices are given upfront and that's what you see at the end. As for the work itself - very high quality throughout the vast range of different tasks (flooring, replacing exterior windows, electrical, plumbing, carpentry, replacing kitchen counter etc.). Anton was able to squeeze every inch of space, upgrading our kitchen substantially - shifting some existing cabinets to make more room for a bigger fridge, increasing the size of the sink to the absolute maximum given the existing cabinets (which we didn't want to replace) and even installing an imported faucet that doesn't match the US voltage (for boiling water) or plumbing fittings. I'm so happy with the work he did for us and I hope you hire him too.

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Mike did an incredible job completely overhauling the floors in my 100+ year old home. I don't know…read morehow it ranks vs "normal" hardwood restoration projects, but it seemed pretty complicated to me. It involved not only sanding and refinishing, but leveling the kitchen floors and lacing in new wood with the old in multiple places, several patches, installing all new baseboards, and some creative problem-solving to work the quarter round around the floor vents. He also built a new cover for my crawl space entry to match the flooring around it. Throughout the job, Mike was responsive, friendly, patient, respectful, and worked with a high level of integrity and transparency. He was genuinely fantastic to work with - I never felt like I was being brushed off or taken advantage of (as opposed to some other contractors I've encountered). He finished the job on time and on budget and I'd absolutely hire him again and wouldn't hesitate to recommend him to anyone who needs flooring install/updates!

Mike exceeded every expectation and completely transformed our second home :). What used to be old…read morecarpet and cheap flooring now feels cozy, high-end, and beautifully finished. From the very beginning, he was incredible to work with, patiently walking us through floor types, colors, and pricing comparisons. He even ordered the flooring for us and secured a much better discount than we could have on our own. Mike is booked months in advance, but it is worth the wait. He genuinely cares about his work and his clients. There were several tricky areas that needed extra attention, and he handled them flawlessly. His patience, craftsmanship, and attention to detail really set him apart. This was actually the second time we hired Mike for flooring installation (first was our primary home and now the vacation home). I already knew he was good, his pricing is always fair, his estimates are detailed and transparent, but somehow the final result still completely blew me away. The work was absolutely PERFECT! If you're thinking about updating your floors, do yourself a favor and hire Mike. He is a true master of his craft and a rare hidden gem in the industry. Highly, highly recommend!

All About Floors NW - Helps me like my "honey oak" cabinets better

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We had our floors replaced by All About Floors NW in Fall of 2020. This is my updated review. We…read morereally appreciated that customer service the Kurt and Don both provided in the long process of trying to select flooring with just the right color, durability, etc. We are VERY pleased with the laminate flooring we chose. (Sorry, I don't remember the details of brand, etc. but I'd bet they could find it for you.). I was sad that I put a ding in the floor within the first month. We've had several since then -- dropped sharp painting tools, shattered a plate, child dropped a sharp knife straight down ... real life happened. I took a long time to give this review because I was so disappointed about the damage. BUT, the flooring looks beautiful, feels like real wood, the medium tones go very well with our oak cabinets and other existing wood furniture. I've come to realize that ANY flooring would be affected by sharp tools and knives. It has been recommended that I purchase MinWax markers to easily make the sight of the dings disappear - I just haven't done it yet. Kurt was very helpful in getting us a color-matched tube of a repair material -- we haven't tried that yet either. Installation went well: Gabriel & Miriam were the sub-contracted couple who did the work. Very polite, hard-working; we were very pleased that they were the ones doing the work. We can highly recommend All About Floors NW for your flooring project.

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