My experience with Total Energy Management was 5 stars. Rowdy Yates, the Home Comfort Specialist…read morewas highly professional and walked me thru the process of getting a new HVAC system. He even made sure I had a temporary window unit to use. The entire installation team was top notch!!

After 100+ degree day, we woke up to no cool air. Called the office when they opened at 7:30 AM…read more Scheduled us in and Gonzalo was at our house by 10:30. He was very pleasant and apologized as he had gone to the wrong house. Fixed our problem as it was a dual capacitor and not too expensive. Within one hour it was up and running and we are cool again I would recommend this company to anyone. Thank you Gonzalo and TEM!

When you call Bruce Heating and Air they tell you $99.00 to look at the problems I was ok with that…read moreand $127.50 hr. to repair the unit plus part I was ok with that. When the person came to fix the part. He told the just charge for the Thermostat was $333.00 installed and can buy that same Thermostat for $89.00 any place. they tell you one thing and charge you another price. I did call management, and he said that was a fair price, hung up.

If I could give them less than 1 star I would. I am completely disgusted with Bruce Heating and…read moreAir. Three years ago I spent almost $6000 on a new 2 Ton Lennox Heat Pump system for my rental property in Kennewick. Two weeks ago my tenant called me and said the unit doesn't cool, so I called Bruce Heating and Air to have them check on the cooling issue since they're the one that installed it. Their technicians showed up to my property and took few minutes before he found a blown fuse, then the misleading diagnosis started in less than 10 minutes. He said that my compressor is shorted to ground and a $1225 replacement is needed. He installed a new fuse, flipped the disconnect switch and unplugged the compressor so no one attempt to start the unit. I was also told that if I plug the compressor and close the disconnect to get the equipment running, the fuse will blow out immediately. This statement was also confirmed by his service manager, verbatim. I was a bit suspicious to the diagnosis from speaking to the technician by phone about the issue, so I called Jacob and Rhodes recommended to me by an extended family member for a second opinion, and what a difference did that make. Jacob and Rhodes technician came out and diagnosed the issue for free and he said the compressor is fine, it was the fuse that was blown out and that's it, turned it on and the unit still running 7 days later, no fuse was blown immediately like stated by Bruce Heating and Air tech/Service manager. OMG, I was going to be out $1225 for misleading and confusing diagnosis, I was even charged $107 for this poor diagnosis by their technician, which I will not pay. I will also fight for the $215 charge for their yearly service agreement that hasn't been utilized yet from 5 days ago. I will NEVER EVER call Bruce Heating and Air for anything and will avoid them at all costs due to their vague business practices. Here is the diagnosis from both vendors, I'm definitely staying away from Bruce Heating and Air and for sure signing a new yearly service agreement with Jacob and Rhodes. Here is Bruce Heating and Air diagnosis, Who I will NEVER USE AND DO NOT RECOMMEND. 3/18/2024 - met tenant on site. At arrival I found no AC due to grounded compressor blew out disconnect fuses. Contacted homeowner and quoted flat rate warranty compressor replacement unless extended labor coverage was purchased. At this time the compressor is unplugged. Here is Jacob and Rhodes diagnosis, WHO I HIGHLY RECOMMEND. 3/22/2024 - Second opinion. Please check compressor to see if it's shorted to ground, customer had fuse blow earlier, another company replaced fuse, left disconnect off and also left compressor plug off. Arrived on site and checked to see if compressor was shorted to ground, performed meter test and found compressor not shorted to ground. Reconnected compressor electrical plug to compressor and checked compressor windings, windings ohm out good. Dual capacitor test ok at 34.3/4.8 mfd - rated 35/5 mfd, still ok. Contactor contact points are ok. Restored power to unit and test run from room thermostat, compressor turned on and unit began cooling. Compressor amps 4.5 amps. Switched into heating mode and verified reversing valve switching. Unit is back up and running.

Lucas went above and beyond! I would highly recommend his company. He was honest, patient and does…read moregreat work. Our A/C failed during the 112 degree heat wave and He came out within a few hours (on the weekend) even though our home warranty would not cover the extra "off-hours" cost to do so. Thank you, Lucas!

We had our A/C fail 4 weeks after we purchased our condominium. Thankfully the sellers purchased…read moreus a home warranty. Advanced Construction was the company I was told to contact. Lucas came out the next day and evaluated our problem. We needed a new coil and the warranty company was very difficult to get ahold of! Lucas help push the process thru and found a new coil locally. In my opinion Lucas went above and beyond to help us out! He showed up on time and went right to work followed up the next day to make sure everything was working properly. We have a working A/C unit. Thank you!

This is a wonderful company! The owner really cares and will go the extra mile to help you. I had…read morea problem that I thought maybe electrical, he came and checked everything out and it was not electrical. Once I knew it was not electrical I kept looking and found it the next day, it was a chair pad that was releasing chemical toxic fumes, I removed it and the fumes and smells were gone within a day.

Poor follow through ,refused to fix issues that arose after completion. ( dryer tripping…read morebreaker,missing outlets,items that worked before and now didn't) refused to repair without additional charge, also beware of tailend charging. I will never use again and wont recommend.

Closed with no notice and the air conditioner we bought two years ago is having problems. . We paid…read morefor a $1300 warranty for nothing.

I recommend this company, I had a heating and cooling system installed this week. They were…read moretrustworthy, reliable, fast, affordable very kind and respectful crew. Thankful to have found them! No hidden fees! Very honest and straightforward.

My water heater sprung a bad leak and had water all over my garage floor. I called several places…read morebecause this seemed like an emergency to me. Nun of the unnamed places had time available for a week or so. All Phase came out the very evening. Working overtime. They brought a new 50 gallon gas water heater, took the old one , installed the new one and didn't charger me overtime rates. Great service. Really care about the customer.

Ok, I would really, really stay away from this company. I apparently did not learn the first time…read more My house was very hot during the summer. I was charged $934 for a misdiagnosis. I called them back out 9 days and explained that the part they replaced did not fix the problem. They told me it needed another repair that would cost $2600! Additionally, they said that the $2600 repair only "helps" but that my entire HVAC needed to be replaced for $10,000!!! None of this was true. I got smart, went to Angie's List, and found the highest rated company on there. The difference was astounding. They identified that All Phase totally screwed up and were surprised that they actually had the gall to not give me my money back. They said I did not need a new HVAC system, nor a $2600 repair. Then they went on to fix the problem (blown capacitor and expansion valve) that All Phase should have recognized right away. Stay away from All Phase. The almost cost me another $10,000!!!!

Fixed my heater/AC Unit, cost less. Was very responsible for the work completed, professional,…read moretrustworthy, Respectable, and easy to work with. Quality of work was great and explained everything very well.

Hot days, my AC went out. I called Michael, he came out within the hours. He fixed the a/c and my…read morewife is happy now. Michael is very experienced, knowledgeable and very reasonably priced. Highly recommend him to anyone looking for a/c repair.

We recently had a new HVAC system installed by Welch, and the entire process from start to finish…read morewas seamless and professionally handled. The team arrived on time, was well-prepared, and maintained a clean and organized work area throughout the installation. They took the time to explain the system, answered all of our questions, and ensured everything was working efficiently before wrapping up. The quality of workmanship was excellent, and we can already feel the difference in comfort and air quality throughout our home. The Ecobee Thermostat is easy to use once you get the hang of it. Highly recommend this company for their reliability, expertise, customer-focused service and PRICE. Nick's quote for the new HVAC system outshined all the others! Thank you!

The service technicians came out on 2/19 and did a service call to our home. Our Goodman heat pump…read moreneeded to be replaced because the coils were defective. The technicians were open and honest about our options, and we were able to get a fantastic price on a new Bosch heat pump. They installed the new system that Friday and it was up and running within four hours. Amazing customer service and I would highly recommend them to anyone.