CANCELLED MY FAMILIES CONFIRMED, PAID IN FULL, RESERVATION DURING CHRISTMAS DINNER FOR OUR ARRIVAL THE NEXT DAY!!! Believe me, you don't care to hear the play by play, or I could attach the emails and voicemail transcripts, but despite any spin MaryAnn tries to follow this with, she promised to hold a casita for my family and then did not, giving us less than 24hr notice after we'd had our cars rented, tickets bought, bags packed and dreams launched. Remarkably, there's even more to it...Our original reservation, also confirmed by her, was for two rooms!...She'd already called and made us scramble once, to find replacement nearby accommodation for the other half of our family when she'd double booked the first one!! So, we'd had to lock in an additional room on the plaza and have half of our family stay separately down the road! This made her cancelling the second room last-minute and without warning all the more egregious, because it's not like we can cancel the hotel across the street! ..and we sure don't fit in it!
I truly must trust karma will do its job to people willing to treat others this way. Ruined our Christmas night and gave us all headaches and stress tonight after a holiday we'd worked so hard to make special. (Three small children) ...there should be appropriate repercussions...This was quite a dreadful experience and done remorselessly.
So ironic that I insisted on going with the 'local, authentic experience' and mistook Maryann's sales voice for trustworthiness or kindness -- so disheartening and extremely unprofessional. I had looked forward to staying here for years. Knots in my stomach tonight.
MaryAnn lied to my husband about all of this (until he read it for himself) and she will lie to you and try to scapegoat booking.com. It was quite clear and highly manipulative. I wish someone had warned me to avoid both of them, so I took time to warn you.
Not once did we authorize cancellation of anything and yet here we are with lots of plans and nowhere to stay. I bet you didn't even think that could happen! Be aware...little legal recourse, no matter how much time & money you have spent, and no matter that you'll not get back that chance for your few days of family holiday together. read more