I made my reservations for the stay of seven days about a year ago and I didn't take out insurance. Between September first through September twelfth I was hospitalized twice and totaled my car. I called the office and they allowed me to cancel my reservation with a full refund. I will be going back to them when I am able to plan another trip. read more

Stay away from this company. All calls and e-mails over multiple days were not returned. Worst customer service. Use this company at your own risk. read more

Always good,always make a reservation. Can be expensive. Ask for Reggie, he's a great waiter and knows the menu. read more

This review is not against Casas de Santa Fe but specific to the property owner of Casa Verano. We were pleased with the sizeable refund we obtained after experiencing an ant infestation (repeatedly) and numerous other required repairs to this property. First, the staff at Casas de Santa Fe were very responsive to our complaints and attempts to exterminate the ant infestation. They delivered a portable AC for us, too. The complaint is specific to the property owners negligence on keeping this property up to the standards of Casas de Santa Fe. CASA VERANO PROPERTY OWNER: repair the broken handle on the microwave; make sure the windows are operable since you do not have AC in this home; replace the old and outdated appliances/coffee maker/stove; replace the uncomfortable mattresses and old linens; repair the inoperable shower door and get rid of the moldy tile. We will not stay at CASA VERANO, but we will use Casas de Santa Fe again and again. read more

The single worst experience I've ever had. They are rude, lazy, and completely amoral when handling properties. I live at a distance, and they never told me that my property had a leaking roof! They mishandled everything, and then threatened me when I approached them about it. They hired absolute thieves to do work, and then shrugged when I confronted them about bills. These people are terrible. Do not rent from them or allow them to rent your property. You will regret it, I promise you. read more

I really dislike leaving negative reviews and only do so when I feel I have been mistreated and could not resolve the issue. I lived at a Casas property on Old Santa Fe Trail for a year and about halfway in, had a problem with mice. I asked several times for the issue to be resolved. Mice were in my kitchen, in the oven (which smelled of urine -- something I made them aware of), and under the stove. The mice left feces both on the stove top and under the stove, and also chewed through documents in a kitchen drawer. At first, I was told I had to pay for getting rid of the mice. The house had holes in the adobe and an exposed crawl space, so they decided to handle it themselves. Deciding what to do took only slightly short of forever and the problem became worse. I could hear mice in the walls and they chewed through part of the bathroom wall. Casas claimed almost all of my security deposit upon move out. They said the carpet could not be cleaned -- it was in terrible shape when I moved in -- and also said the place needed a 'deep cleaning' -- yeah, because they let mice run rampant for months. Furthermore, the dishwasher was from the 1970s and barely cleaned anything (had to rewash by hand). It always had a funky smell to it. I reported this problem as well and was ignored until the month I was to move out. They installed a new dishwasher but it didn't work so I was without one the last month of my tenancy. I am so annoyed and angry. Avoid. read more

The first time we rented from Casas de Santa Fe we were given the wrong information and keys. Like the Three Bears and Goldie Locks, when we arrived, ready to unpack our bags, someone had been sleeping in our beds!! After a nine hour drive, we were not happy to wait another 2 hours for the issue to be remedied. The second time, the air conditioning did not work in the casita for our entire stay and most important, the owner spied on us anytime we were in the private courtyard outside the master bedroom. Also, rather than re-wash a towel that had yellow spots from sunscreen (happens when it mixes with water) Casas de Santa Fe replaced all towels and charged us $800.00 for them. Had I realized that this particular sunscreen (I had to purchase in Santa Fe as I forgot mine at home) contained a high level of avobenzone, I would have washed the towels myself, as it is easily removed with non-chlorine bleach. Before the above debacle, we had already booked another house through them and were committed to it, even after we were greeted with bathroom roaches, millions of ants and a dead snake on the patio. Never again, Casas de Santa Fe!! read more

This company will harass you when you move out. I rented a property from these people for four years and only had to have one thing fixed the entire time. Everything else I handled on my own because it was much faster to do myself. Come time to renew my lease when I declined they tried to schedule showings of the property while I was still living there. I have a dog so I have to take him out of the house any time there is somebody coming to see the house. I asked very politely for them to schedule the showings close together so I did not have to load the dog multiple times during the normal 8-5 work day and they would not schedule accordingly. Instead hey would schedule multiple two hour slots throughout the day in no way back to back. Then when I actually moved out they decided to tell me a chimney cleaning had to be done and that the house was not clean. I had hired a cleaning crew when I moved out so I know the house was clean. I provided the receipt and they still charged me for an additional cleaning out of my deposit. This company is not worth renting with because once you move out they do not give a darn about you. Many of their employees are also very rude and combative. I have never been treated so poorly y somebody that I paid money to. read more

Casas has been managing my property for almost 4 years now and I can only say wonderful things about the entire team there. As a property manager myself, I know how difficult this business can be. Ana and her cleaning staff never disappoint me on my frequent visits to my property. The entire team is always there and willing to go above and beyond to accomodate. If you are considering renting your home in Santa Fe I can't imagine anyone doing a better job!! read more

I arrived in Santa Fe in November assuming it would be easy to find a rental. After talking to 4 rental agencies who were less than helpful I finally walked into Casas de Santa Fe with no appointment desperate to find a place to live. Nicholas was actually walking out the door for a vacation, he stopped to talk (and listen) to me and then researched properties that might fit my needs. He followed up with several property owners the day he left on his vacation and found me the perfect rental. Amelia was also of great assistance in getting me settled in my Casita. All of my interactions with Casas de Santa Fe staff have been delightful. I find them to be extremely responsive. Jill W. read more

Do not expect anything to be repaired and then expect to be charged for damage that was there at move-in. They waited until after the last-minute (31 days after move-out) to partially refund my security deposit, but kept $900 for damage that was clearly listed in the move-in report. When I complained, I got no response until after I sent them the small-claims court form. Then, they admitted "I did double check your move-in report, you are absolutely right that all of the nail/screw holes in the walls.", and so now they are keeping $300. How do they claim to be a professional management company if they do not even check the move-in report? I already paid $36,000 in rent over the year, so why do they need to squeeze another $900 out of me at a time when I have a lot of moving expenses to pay, including professional carpet cleaning which is required in the lease? For $3000/month, I had a nice house in a nice part of town with damaged walls, ugly landscaping (which they also charged me $300 for on moving out because I allowed the beautiful native moonflowers to grow), and damaged appliances. read more

Girls Trip!!!! I used Casas de Sante Fe to rent the most amazing house for a 4 day stay with my besties. The office was hopping when we arrived, but the process of checking in/out was super easy and efficient. All of the folks I met were extremely courteous and friendly. When we arrived, our house was beautifully clean and the landscaping was beautiful. There were fresh flowers, bottled water and personal touches throughout to make us feel at home. Plus, the shampoo in the bathroom smelled so good. I made sure to bring some home with me. The instructions inside the house made were simple and helped us navigate the wifi, Sonos sound system and fireplaces. Thanks to everyone at Casas for making this such a special trip! We will definitely be back. read more

For your own sanity and the health of your bank account avoid this company at all cost. I am an owner who was fleeced for many thousands of dollars by this dishonest and amoral company during the short time they managed my property. They claimed huge repairs were necessary (they were not), hired workmen without consulting me (who gouged me for huge amounts of money) and then charged me a "service fee" for a huge percentage of the repairs. They engaged in slippery accounting practices AND were renting my place out without paying me. It is amazing that they are still in business. I am consulting with my lawyers about suing them. The worst that of Santa Fe has to offer. You'd be better off hiring a random stranger with no experience to manage your property, and it doesn't sound like they are much better for their tenants. read more

Casas de Santa Fe rocks! Amelia was very helpful with helping me choose a house that was best suited for our needs. We rented Casa Olivia for our annual girls trip. The house was just right for a group of ladies! We especially enjoyed the beautifully landscaped yard and giant outdoor fireplace. Perfect for sipping wine and catching up! This kitchen is the ideal stage for home cooked meals and a impromptu late night dance party! Another bonus, the home is in walking distance of Canyon Rd. and the Plaza. Nothing but an A+ experience from check-in to check- out ! I definitely recommend Casas and will use them next time I am in need of a vacation rental! read more

Furious at #CasasdeSantaFe! I rented from them for 4 yrs. Now They are trying to charge me $7100 for replacement of a very old hot tub that I never used for the entire rental telling me critters ate through it and I was responsible for it's Maintainence. ( I even had a pest service) That's just normal wear and tear!!!, $325 for the cleaning of the house after I paid $240 for a pro-service to come in and clean it top to bottom, $160 for carpet tacking in a loft that was NEVER USED - the carpet is maybe 4x8 in size!! How would it come untracked if never used?!? And chimney cleaning for 2 chimneys I also never used! I'm a 60 yr old woman who kept this house impeccable. Do not rent from them or if you do, take pics upon arrival and departure! And keep all records. They will use you as a profit center. read more

We rented unit 43D in Bishops Lodge Villas, Santa Fe. By renting through Casas de Santa Fe, the rental cost was substantially less than if we had used AirBnB, VRBO, or similar sites, which add costly extra service fees and have no direct customer contact. Casas is right nearby so they are personally familiar with all their properties and can handle special requests or questions. We liked that there was a local number to call for questions or advice....again, not possible with the various online sites. Pickup and return of the keys was a breeze. The office, by the way, is close to Whole Foods, so we recommend doing all your shopping before proceeding to the unit after retrieving your keys. [We had only one issue ..(not their fault).. with the housekeepers using a strongly-scented laundry detergent after being asked not to, because my wife is allergic, but Casas resolved our concerns.] The villa itself is quite beautiful: 3 bedrooms & 3 bathrooms, air conditioned, with BBQ, outdoor dining-seating for four, and a fairly well-stocked kitchen. Everything is state of the art & modern, and the views of the Jemez mountains are non-stop. The pool is a very short walk from the unit and was barely occupied, although 2 families with kids arrived a couple of days before we departed, so honestly it did become much noisier when they used it on the last 2 afternoons we were there. So, that's a hit-or-miss, & no ones's fault. The villa is about a 10 minute, easy straight-shoot right into the Santa Fe plaza area. We learned from a resident of the villas about a hiking trail which is walking distance away and on the grounds, called the 4-Shelters hike, which passes by, as the name suggests, 4 separate stone structures with beautiful architecture. The trail goes on for miles, but the best parts are in the first half-mile or so. It's a well-kept secret, so you have to ask around where it begins---it isn't well-marked. All in all, 5 stars, recommended, and we would rent from them again for sure. :-D :-D read more

Lynn Zeck is really great. Casas has some nice properties but they go fast. read more

Casas de Santa Fe - Property Management Near Me - Santa Fe, New Mexico

We recently had a fire and needed rentals during the remodel. Nicholas Soto was a Godsend. He is professional and he finds wonderful houses that exceeded our expectations. We rented from an individual and what a mistake. We'll only rent through Casas de Santa Fe and suggest you do too read more

Our group of five stayed at Casa Arboleda for a week in November and it was fabulous! Nicholas was so kind and helpful in getting us this booking on just 24-hour notice, after our airbnb fell through. The home was clean, well-equipt, and had everything we needed - fully stocked kitchen, indoor and outdoor fireplaces, beautifully decorated, and well designed. Each of the three bedrooms were well-separated from the other, which gave all of us privacy. The neighborhood is close to the Plaza, but felt far from the fray. i have stayed at other rentals from Casas de Santa Fe in the past, and all homes have been lovely. read more

Our trip to Santa Fe started with a bang when we visited the Management office for the Casas de Santa Fe. Todd, the Owner, came up to greet us, and he and his dog were super friendly! In fact, Todd provided us with a 'must see' list of places to visit like 10,000 Waves (going there this afternoon), as well as some solid restaurants and coffee shops. Aside from his recommendations, his welcoming spirit, friendly help and suggestions and enthusiastic passion for this area, really jump started our visit to Santa Fe! Next time we visit, will absolutely consider renting one of his lovely casitas, and we'll be sure to tell our friends about him and his rentals. read more

Not recommended. They will give rent a house out to you that needs a very deep cleaning then take almost your whole deposit after you move out and have it cleaned claiming they lost the records on how the condition was of the home when you moved in. They will also do major construction projects while you are in the house and give you no breathing room or privacy whole they do it. I used to recommend at least 10 people a month to Casas de Santa Fe for vacation rentals, now I recommend 10 a month not to go with them. read more

We had the most perfect stay at our Santa Fe casa managed by Casas de Santa Fe. Everyone in the office was super helpful and accommodating to.all our needs and answering our questions. The rental casa was gorgeous and immaculate with wonderful amenities. Next time in Santa Fe. we will definitely rent from Casas de Santa Fe. Note,...We also appreciated the pre package travel info and the welcome packet. read more

After suing company and winning, I recommend you don't count on ever getting any money back from your deposit. They charge crazy prices for cleaning and anything they can make up after you are gone. How about $65.00 for trash left in the trash bin that the city takes away! $75.00 to replace 3 light bulbs. Call Will Waggoner- attorney at law. He is a miracle worker against this terrible group. Best stay away altogether and skip the mess read more

I travel for work and had a job pop up with very short notice in Santa Fe. Casa De Santa Fe was able to find me a great place for a great price within a couple days notice. On two separate occasions they found me a place for 3 months and another for 2 weeks. I worked with Nicholas Soto, who was very courteous and responsive to any needs and questions during my stays. read more

Avoid renting from Casas de Santa Fe if at all possible. The staff is fairly incompetent and I don't believe they deal honestly with their tenants. They managed a property I rented and the first year they took over, simply forgot to contact me to renew my lease. I had to contact them and when I went to sign it, found it had incorrect dates. The real nightmare started when I vacated. They mailed my deposit check to the wrong address. When I finally was able to pick it up, I was appalled to find that I had been charged over $100 for cleaning! I've lived in dozens of houses and apartments across the country and never once lost a penny of my deposit. Believe me, if I couldn't get the place clean enough for them, no one can. I think it's a bit of a scam. Do not rent from Casas. read more

This is the first time I've used a vacation rental property management company. We had a great experience. Nicholas was responsive, helpful, and informative. The property was clean, beautiful, and perfectly met our needs as far as size, location, and amenities. read more

I had to find a home for a long term rental as we moved from the East Coast . I call many places and they fail to return my calls . I than call Casas De Santa Fe and at the same day they got us a lovely house in a great location . Nicholas Soto was a pleasure to work with . When we need any thing there are prompt to provide . Highly recommended. Thanks Again. read more

This is a dishonest, crooked property management company - STAY AWAY I stayed for 6 weeks in a home of theirs that was on the market - although they told me before I rented it that it was being taken off the market The very first day I arrived from across the country, they requested that I show the property. That continued throughout my stay. I showed the property 5 times in weeks and since I had a dog with me, I had to leave the property every time There was no cold water coming out of the kitchen faucets throughout my stay and there were mice that I complained about. They did not do a thing to remedy the situation. Further the worst thing I can say, aside from Conrad's rude behavior, is that they are now refusing to take in my mail despite telling me that they would be happy to do so after I left the property only 3 days ago- they are NOT GIVING ME MY MAIL I believe this is against the law - interruption of mail delivery - I was told by Amanda that this would be no problem for them to keep my mail since I was going to a hotel Now what? They could care less about me or my mail but they were happy to take over $6000 in full before I moved in. I was supposed to rent a casita on the property after the 6 weeks of renting the larger home and they took it off the market - leaving me nowhere to go. I later found out that that they had had a leak in the casita that they knew about for a long time but didn't bother to fix They are truly dishonest people and Conrad is one of the nastiest people I have encountered. They gave me a truly terrible introduction to Santa Fe. I need my mail immediately and I have reported them to the BBB and will take this further unless they cooperate read more

Simply put, Casas de Santa Fe is tops when it comes to home rentals in Santa Fe. No rants, no raves, just tops.

I stayed in a casita in a nice neighborhood which was about a 10 min. walk to the plaza and less than 10 min to Sprouts, CVS and a small shopping mall. The casita was cute, had a private parking space, back outside area complete with a charcoal grill and table/chairs and umbrella. The kitchen, 2 bedrooms and 2 bathrooms were ample. There was a washer and dryer which was convenient. There were only a few (personal) downsides to casita: 1) There was only a split AC unit in the main room, leaving the 2 bedrooms without AC. This was fine until July and August when days were hot. There are also no ceiling fans in bedrooms. It was really cool in the main room but bedrooms got very toasty. Casas de Santa Fe lent me a small AC unt on wheels that I used in my bedroom which helped. This might not be an issue for some but I like being very cool when I sleep. 2) While the private parking space within gated area was great the back entance to the casita was a sliding glass door and there was no key which meant I had to exit the front door, go through a side gate, walk around house to the back and go through another gate to get to the car. This was inconvenient in the morning when I was headed to work arms full of briefcase, lunch bag, purse and keys, and inconvenient when I came home from work with groceries, etc. 3) The dining room table was pushed up against a wall on one side of main room (the furniture was too large for the room size). If there is a party of 4 staying there, it would not be so comfy to eat dinner there facing the wall. 4) The kitchen did not have viewing access to TV which is not a deal-breaker of course but it would have been nice to see the TV as I was cooking. Overall, however, the casita was nicely appointed, conveniently located and within my price range. The management was prompt in responding to issues and working to resolve them. I would probably stay there again but perhaps not in the summer. read more

Casas de Santa Fe We have used Casas for at least nine years for our vacation rentals. The service has been OK. Sometimes they run us out of toilet paper or shampoo, once they left dead flowers in the house. But the last time we rented a house from them the customer service was truly deplorable. On our last stay with them I realized when I returned home that I had left some very valuable jewelry in the bedroom. We called immediately and were told that they would search for it. The next day they called and despite very clear instructions, they could not find it. Our only conclusion was that the maid who cleaned the house the day that we left had stolen it. So we filed a police report. My husband then spoke with the cleaning service owner Ana Valenzuela who was very defensive. Knowing that we would be returning in two weeks and hoping that maybe they had been looking in the wrong place, my husband spoke with Nicholas at Casas requesting that we be allowed into the house when it was empty to look for ourselves. He said that that would not be possible. Our good friends who own a gallary in the Plaza interceded for us with the owner who they knew, Lynn Zycheck. But she would not return their e mail and the office would not give out her phone number. So we went to the office and waited until someone could help us. Yvonne agreed to met us the next day. At that time I went to where I had left the jewelry and retrieved it. Her response was "we looked in all of the drawers " which is not where we directed her to look. I was glad for her help, but if we had not flown back into town and insisted on getting into the house, I would not have my jewelry back and the poor maid would have been charged with a felony. read more

I have worked with Todd for many years. He is always responsive, when I call, welcomes us back and knows exactly were to put us as we want to experience something different each time.. He remembers me as the "Eastside girl" and that's where we end up, in a charming casita. One time I asked for a place else where and when we got there it wasn't us at all. I called him the next day and he moved us immediately. Always service with a smile. Todd works hard to make sure the fit is perfect. He treats us like friends and it's always a pleasure to get back to Santa Fe and see what treasure Todd has picked out for us! read more

All in all we were satisfied. We had some issues but were reimbursed for the inconveniences.

We had rented from Casas de Santa Fe in the past, but rented a unit we were familiar with so we knew what we were getting. However that unit was no longer available for our last visit in June. We rented Casita Ana from them and it was awful and cost the same as the wonderful unit we had rented before. This building was built in 1955 and Ana has had almost nothing remodeled since then. The only visible upgrades were a new facet in the kitchen and a new toilet in the bathroom. Other than that everything else was probably 60 years old. When we arrived we found a closet door resting against a wall and the other closet doors almost ready to fall off. There was a big hole in a tile in the kitchen, the kitchen counter top was scratched, chipped, faded and ugly. The appliances were serviceable but old. The mattress in the bedroom was old and sagged toward the edges and the sheets had holes in them. The bathroom's fixtures, tub and sink, have to be at least 60 years old, and it really is run down. The 1st morning after getting up, I went to the bathroom and looked in the tub - it was covered with little bugs. Disgusting, especially for the money we were spending. The shower curtain was cloth and did not have a liner so it had mold on it and had little bugs crawling around in it. The windows in the unit did not have screens, as all the other units in the building do, so you could not open the windows. I tried messing with the TV but it was a bit old and certainly not a smart TV. We stuck to watching TV on our laptop. Also, I'm not sure how much soap costs, but we were going to be there for a week and they gave us a bar of soap the size of a half dollar. We bought are own. On the plus side, it was quiet. And one last thing - do not trust the photos on the site. They make the units look much better than they actually are. Casita Ana looked ok in the photos but was a big disappointment. Whoever owns this unit is milking it for all he/she can get. They haven't spent a dime to make this unit nice. Basically they are say to the renters, screw you. read more

I've only had good experiences renting houses short and long term from Casas. I hope one day to rent my house using them, and will see if the experience is as top knotch on the other side! I can only believe it will be given what I've seen over several years. read more

Todd and Lynn at Casas are wonderful business people and nice folks as well. The staff is professional and take care of business. Casas has a loyal following and there is a reason for that. Have worked with Casas for years and are glad we met the team there! read more

We have been working with Casas for nearly two years now to rent our home in Santa Fe for short term rentals. Our experience is that they have been nothing but top notch, professional and responsive. Since our primary home is two thousand miles away, it's difficult to manage the SF house. We've had our share of minor issues, including power, phone and internet outages, leaks and garden needs. In every case, Todd and his team have been incredibly communicative, fast to respond and courteous. I'd recommend Casas for people want to rent their homes and for people who want a great experience while visiting Santa Fe. read more

EVERYONE at Casas de Santa Fe were professional and prompt with answering every question we had regarding our vacation rental. Todd and Lynn went out of their way to provide a rental to our exacting specifications (which isn't easy). Whatever time of day or night that we required assistance or direction, they were there. I would ONLY recommend Casas, and no other, when renting or leasing in Santa Fe!! Wonderful people. read more