Let's start with the great - the staff was absolutely amazing from top to bottom. All the…read morerestaurants, pool and lobby bars/service, entertainment, and the spa. Especially my buddy Ivan at the breakfast buffet who was one of the nicest and most genuine people my lady and I have ever met! Zero complaints here... The good - I wanted to put the food in my positive comments but couldn't. Out of the 6 nights we had dinner, 1 was not good at all, 1 was just ok, but the other 4 were all great. The one that was not good at all, I couldn't even tell you what place it was serving from. It was in the Mexican restaurant but they were going off a different menu that day. The breakfast buffet each morning was always spot on, especially the omelette station. Got one of those every morning and they were delicious! Even with my 2 bad good spots, the service still was always spot on! The bad - hot hot hot!!!! the AC was the worst I've ever had and this was throughout the entire resort. Even the room AC was terrible and even at night it never got cold where I would expect this to be the coldest place in the resort. This also goes for the party of 20 that we were there with and that was 10 total rooms were all terrible AC so it wasn't just mine. All the restaurants with being enclosed it was awful. Constant sweating wherever you went. I felt terrible for the staff as they have to deal with the for a living and I was only there for 1 week. Every single employee/waiter/host, you name it was dripping sweat with every move they make. Dripping!! Again this is with the enclosed spaces where the AC should be pumping, but no it was not and I don't understand that. Fix it!!!! I will not come back to this resort just for that reason along. Very sad but that on the resort owners and management to fix such a simple issue. Also another bad was the beach. There was simply not one person out there on what should be such a beautiful beach with alllllllll the seaweed that takes over. Yes it's tough and I'm sure cost a lot of money for them to continuously be cleaning it up since it'll never stop, but isn't that what you're supposed to do when you own a resort to keep people coming back or at least for the first time?? Especially after you read my review along with others that mention this same issue. Plus all the seaweed with the sun beating down on it sent a stench of rotten eggs throughout the whole property. Some days were worse than others Overall, the resort grounds itself were nice. One of the smaller resorts I've been to, which isn't a bad thing, but they also did have one of the best pools I've ever been to. It was enormous and even with tons of people in it, it never felt crowded. Good temperature too. Again, the staff was unbelievable, but they need to get that AC fixed immediately and do it for the hard-working staff. Obviously for us the vacationers too, but like I said, we're there for only a specific time and these guys work there (hard) day in and day out. Fix it fix it fix it! Fix it for the staff please!!! As I write this review in my amazing cold AC....

I recently stayed at Dreams Sapphire in Cancun (Puerto Morelos), and overall, I'd say it's an okay…read moreall-inclusive--nothing super luxurious, but not bad either. When we first arrived, we booked a swim-out room, which was nice, but the rooms and parts of the resort definitely felt like they could use some updating. My biggest issue was the AC in our original room--it was barely working, and the first night was honestly uncomfortable. The humidity made it feel stuffy, and I had a hard time sleeping. Because of that, we decided to upgrade to the club/villa section on the opposite side of the resort--and that completely changed our experience. That area is much more secluded, quieter, and feels more upscale. We upgraded to a swim-out king room there, and it was beautiful--much newer, cleaner, and overall way more enjoyable. The private rooftop pool and more exclusive vibe made a huge difference for us. The food was actually really good, which was a pleasant surprise--no complaints there at all. Overall, I'd say this resort really depends on the room you book. If we had stayed in the original room, I probably would've rated it around a 3.5-4. But because we upgraded, we ended up having a great time. Tip: If you're considering staying here, I'd definitely recommend booking or upgrading to the club/villa section--it made all the difference for us.

PROS AND CONS (9 day stay) Cons…read more-I killed about 20 German Cockroachs , the hardest of the cockroaches to get rid of indoors. They treated while I was there but it takes time and I was careful to inspect clothing when I returned home, wash right away. I'm an extremely clean guest. -Water went off for about 12 hours, a common issue in Mexico. -Cover all food. -The bed was hard, not good for side sleeping. -Propane stovetop was great BUT no ventilation and a strong odor. Be sure to open a door or window. -Some black mold painted over on the AC wall. -Promised cleaning mid-week was not delivered on time. -Host gave unwarranted criticism for leaving edible food in the fridge and placing small, sealed, full trash bags outside the door until I could take them to the receptacle. ********************************** Pros -Clean - Excellent Location -Great AC -Good WiFi -On Site Management/ Owner, though Unempathetic Concerning Insect Problems. -Responsive -Sweet Doggo -Bicycles Available -Excellent Location -Quiet & Restful I left the room spotless and have photos to that end, except edible food rice, olive oil and eggs / beans in the fridge which the staff might be able to eat. She did, in fact, give it to the painters for lunch. You pay a big cleaning fee so they do actually need to clean between guests. Owner complained on AirB&B that I didn't leave it clean. Nonsense.

Very poor experience and I haven't arrived yet. Am a month and a half out from a month long…read morereservation and courteously asked the hosts if they'd be amenable to cancellation my reservation with refund (their normal policy is a week prior to arrival) via Airbnb. Their first note was agreeable but when Airbnb reached out that the choice was theirs, they only offered 50% refund even though they have an entire month and a half to still rent out. This is what greed looks like. I am now unable to stay with my family during a time of need and am forced to continue with travel plans given the inability to forgo this huge cost. Again, this is what greed looks like during a time the world needs the opposite. Not looking forward to the forced stay whatsoever.

If you are looking for a laid back place to vacation, this is your place. If you are looking for a…read moreparty scene this is not your place. We enjoyed the fact that it was so laid back, but with that being said we had wished that the bars around the pool stayed open past 5 pm and that they opened before 10 am. We love some mimosas and bloody Mary's in the morning, but unless you go to the restaurants for breakfast you are out of luck. The food was good, and the only complaints was that the pizza place is over where the kids play that is pretty far away from where we were and there were no pool side burger or taco places. They occasionally had a pop up that you could get food but it was specifically between 1-3. Don't get me wrong the pizza was great we just were not going to walk that far to wait an hour to get our pizza. Drinks were great and entertainment was good as well. We were there with the friends that were members, but after seeing the difficulties they were having we definitely will not be joining.

Its Friday 10/24/25 and we just got a update that our United Airlines flight is canceled due to…read moreSTAGE 4 Hurricane Melisa. Jennie the manager of booking is not issuing a refund as its "still safe to travel", we have a 3 month old whos coming as well. Ive never seen a hotel be so Greedy and give no refund or offer a change of date with such a sever event. Just a heads up the staff and particularly management at this place is not just unjust but its cruel making us pay for a 5 day stay WITHOUT even being able to get to the island in general. Id stay somewhere else where they care about their guests.

No words to describe the beauty of the cenotes. We were really happy with the day and our guide…read moreLuis. He was informative and was able to make our drive interesting with the history of the area, while we made our way to the cenotes. Enrique, our driver, was with the van while we had our adventures. It was great to be able to put our things in the van, instead of getting locker. We felt very well taken care of. We were provided with everything we needed, except for the towels, and they have some fun wicking towels for sale if you need them or want a cool souvenir. This is the best way to experience the area, hands down.

Arturo and Cristina were great tour guides! They tailored our cenote experience based on the fact…read morethat we had a group with mixed swimming abilities so we visited cenotes that had no moving currents. As one of our group who can't swim, I was very grateful for that! I was able to participate to my comfort level. Water was provided in the van and the lunch at Juanita restaurant was light, but satisfying and delicious after all the activity. Extra info: Life jackets are required and provided, but if you don't fit a standard size XL life jacket you may want to bring your own. There's not a ton of walking but you will be on a lot of uneven natural surfaces. I recommend swim shoes with grip as the bottom of the cenotes is very rocky, and flip flops are easy to lose balance on on the stairs.

Up early again for our 2nd excursion organised by Kay Tours Mexico, this time was to Isla Mujeres,…read morevia a luxurious catamaran with a snorkelling tour in the world's 2nd largest reef, beaten only by the great barrier reef. Never seen so much colour under the sea before, felt so privileged especially when an inquisitive turtle swam up to have a nosy at us. On Isla Mujeres, instead of staying in the north of the island (where we docked), John was excited to rent a golf cart and so we toured the less touristic, south part the island. The north also had it's own charm, street vendors, Playa Norte (rated in the top 10 of the world's best beaches) plus it was also home to a phenomenal dulce de leche icecream, so much so I had 2 of them in about half hour

I would highly recommend Kay tours. It was easy to book, and change the booking when more of our…read morefamily decided they wanted to come. We took the tulum/cenote tour and it was great! David was our tour guide, and on the ride to tulum gave us a lot of history about the mayas. At tulum, he took us around and told us about each site. The cenote was awesome. Again, David had tons of information about the ecobiology of cenotes, led us around, helped my son when he got scared, etc. highly recommend! Great tour and easy company to work with.

** Unforgettable Private Tour - Adrian Is the Best!**…read more My wife and I booked the private tour to Chichen Itza and Ek Balam, and it was the highlight of our trip. Our guide, Adrian, was outstanding: knowledgeable, passionate, and clearly proud to share the real history and culture of the Maya people. He brought both sites to life in a way no guidebook could, and we never felt rushed. Climbing Ek Balam and standing in front of El Castillo with someone who truly knows the story behind every stone was incredible. We were so impressed that we booked a second tour with him the very next day to see the Tulum ruins before our afternoon flight. He planned it perfectly, so we got a full experience and still made it to the airport with no stress. Professional, personable, flexible, and genuinely kind. It was worth every penny. Whenever we're back in Mexico, we'll book with Adrian and Living Dreams Mexico again and again. Highly recommend! -- Kevin & Sureni

We booked LeZebra hotel. We got Alondra and a driver the first day trip. The second day trip was…read morejust Alondra. She is an Ahh-mazing tour guide and person. She took photos for us and send a link so we didn't have to worry about getting our phones wet. She took us to local food and private cenote places that were incredible and we never would have found on our own. She is incredibly kind. Speaks fluent English and Spanish. She assisted with us shopping and other things we needed besides the tour. I would love to use her the next time we come back again.

Rafael was an excellent driver and our first experience with Happy Shuttle was great! Clean…read morereliable vehicles and friendly service, we felt safe and welcome! Gracias!

Super excellent service from beginning to end! We took Happy Shuttle to our Resort round trip…read morewithout any issues! Hernan Raigosa was our driver back to the airport from the resort and he was AMAZING! He ensured our experience was top notch! Hernan was well versed in the local landmarks and surrounding excursions. Hats off to this hardworking driver!!

We love The Grand Mayan at Vidanta Riviera Maya! The plunge pool on our patio was fabulous. The…read morerestaurant options and outstanding food are one of the many reasons to keep coming back, with Havana Moon, Balche and Cafe Del Lago being our casual favorites. Balche also services the mail pool area with drinks and eats. The entire staff is always friendly and ready to help. The Cirque Du Soleil show, Joya, is wonderful. We recently enjoyed it with dinner, which was a delicious fantasy come to life. Jungala has Latin America's longest lazy river and we had the best day there. It was such a convenience to charge our drinks and food to our room when we landed at the swimup bar. We really enjoyed the Infinity Pool, exclusively for GM members. The Jade Boutique has most everything you might need, from groceries to souvenirs. Be sure to check out the Monoi Coconut Fig lotion sold at Jade. It's the intoxicating lotion samples provided in the suite during your stay to help you relive the memories of your trip. We visited in early May. There were no crowds and the weather was great! We will return soon!

The Grand Mayan needs a refresh. The property is located in Vidanta Resort. It looks as if it…read morehasn't been updated since it was built. The furniture is outdated, the plunge pool doesn't hold water. The kitchen was not equipped with basic items. There was one knife for cutting large items, no steak knives, no cutting board, no tupperware or containers for storage. The transportation around the property is clunky, Disneyland type trams. Give yourself an extra 25 minutes to go anywhere. Some of the resturants are ok, however Salum is your best option. It's appears to be the newest. If going to Vidanta, stay in the Vidanta proprty.

It is highly recommended that you plan your transportation before you land. Walking through taxi,…read morevan, car, and time share vendors is the closest a guy will experience what it must be like for a girl walking passing a fraternity. We had Super Shuttle planned ahead of time (via Expedia), so I just put on mental blinders and walked out of the airport. I quickly found a friendly agent with my name on a sign (spelled correctly-- take that, Starbucks) and was ushered to a waiting area. Within fifteen minutes we were aboard a private air-conditioned van. It was a shuttle and it was super.

Do not book with these people. I provided the my flight number and they showed up 11 hours before…read moremy flight and left. Never sent another car so I was forced to book another taxi. Then I try to email them and all emails bunce back. Just book on the spot-prices are almost the same