I have used this shuttle service over 15 times in the last 3 years and have never really had any issues or problems. But when I used this service last week they upset me greatly. I had a 9am flight, and always in the past I have been placed on the 6-7am shuttle (and never had a problem). This time however they called the evening before and informed me I was to be pick up at 4am (5hrs before my flight). When I asked why so early, that they have always in the past put me on the 6-7am shared ride shuttle, when I had a 9am flight, I was told and I quote "you purchased a shared ride, if you would like to purchase a private ride for $69.00 we will pick you up at 6am. I told them no, I would keep my shared ride and take the 4am pick up. As it turned out the shuttle picked me up at 3:30am. I don't know if this is their new policy, but I would highly recommend that you make sure of your pick up time before you book and pay for your flight. read more