I rarely leave negative reviews, but my experience with this salon was so disappointing that I feel others should know what happened.
My experience started before I ever stepped foot in the salon. When I called to schedule an appointment, I was asked to provide a credit card to keep on file. I specifically asked whether my card would be charged and was told that it would not be--it was only being kept on file to secure my appointment.
While I was still on the phone, I received a credit card alert notifying me that my card had been charged. Naturally, I asked what had happened because I had just been told it would not be charged. I explained to the front desk representative that this was not the card I intended to use to pay for my services.
Instead of answering my question or looking into the situation, I was told that they did not charge my card and that their system would not allow that to happen. I was simply trying to understand the charge that appeared on my account, but my concern was dismissed rather than addressed. The conversation became unnecessarily frustrating as my questions were repeated back to me, making it feel as though a simple billing question was being turned into a confrontation.
I then provided another card as the card I intended to use for payment, but I later received a second charge. At that point, my concern was not just about the original charge--it was about understanding why my cards were being charged and getting a clear explanation.
The owner was then placed on the phone. Unfortunately, before asking me any questions or trying to understand what had occurred, she was dismissive and rude. She stated that she was busy and had a client, and rather than taking a moment to address my concern, she ended the conversation by telling me that "her business was not for me."
I was extremely disappointed by this response. I was not looking for an argument--I was simply asking a reasonable question about charges appearing on my credit card. A professional business should be willing to listen, explain, and work toward resolving a customer concern.
The most disappointing part of this experience was not just the billing issue, but the way my concerns were handled. A simple conversation could have been resolved with communication, transparency, and professionalism.
After this experience, I reviewed other Google reviews and noticed that other customers had also shared concerns regarding customer service. I was also surprised by some of the owner's responses to reviews, which, in my opinion, came across as defensive and unprofessional.
I regularly write reviews across multiple platforms and typically enjoy recognizing businesses that provide excellent service. In all my years of reviewing businesses, I have never experienced this level of dismissiveness before even stepping through the door.
Unfortunately, based on my experience, I cannot recommend this salon. Customers deserve to feel respected, heard, and valued--especially when they are simply asking a reasonable question about charges on their account. read more
