Terrible Front staff person did what she could.....went in…read moreto make an app't...they said they could fix it on the spot.....I was very clear I had to be back at work in less than 2 hours or I would come another day (tire stem)....they put my car on a hoist......nothing happened..saw nobody near my car for over an hour....I asked for my car back to get to work.....I asked for a ride to work.....they would do nothing to help me after an hour and a half of waiting and then I was shamed by Chris the mechanic "for not having an appointment!!! AND late for work as well Went in today to talk to Manager Brian.....he already knew the situation and did not hear me out...did not care....told me to leave and take my business elsewhere......and that is my pleasure

All the staffs are very nice. I like how they are always smiling and trying to help me. The store…read moreitself is very easy to navigate and I like the free samples.

I was an aesthetician for 20 years, and I am currently a Registered Nurse and am just completing my…read moreMaster's Degree to be a Nurse Practitioner and in my professional opinion, Dr. Taylor should not be injecting Botox or fillers on anyone as her skill level is not up to par and neither is her work ethics. Do your research before you choose this place. Don't be fooled by their welcoming, bubbly attitudes because that quickly disappears when they do something wrong. I forget the woman's name at the front desk but she really has the most disgusting, childish, and unprofessional thinking I've ever seen. If their costs alone don't scare you off then their lack of quality and poor injecting skills should. I was in last summer and I paid over $4000.00 for botox and filler. Dr. Taylor injected my forehead and gave me a severe hooded eye. I looked like a had a stroke for weeks after. She tried to fix it by injecting a lot of botox by my temple to lift the eye but not only did it not lift my eye, but I also could not turn my neck properly for weeks. She also injected filler into my cheeks, told me I only needed one that was $700.00 and only after she injected the entire syringe in my face then said I would need to buy another one at a cost of $700.00 for my other cheek. She also left me with uneven filler in my cheeks. The left side was much higher than the right side. Although, you and the nurse that injects there agreed my face was not even Dr. Taylor would not fix it and wanted me to pay for it. The nurse misinjected my lips and again it was an argument to get her to fix it at no cost to me. Do you remember when you accused me of trying to get the filler for free and when you checked your records after accusing me and realized I had paid for everything (over $4000) you didn't even have the decency to apologize to me. I am writing my review now because I have since gone to another clinic in Whitby who put botox in my forehead and did not give me a sagging eye. She also did a much better job at choosing the correct injections site making my face look way better then what Dr. Taylor did. She also only charges $500 per syringe unlike yourself charging a whopping $700. She also redid my cheeks and they are perfectly even. Dr. Taylor is not a skilled injector and neither is the part-time nurse. They both completely misinjected my face and would never take responsibility for it and continuously tried to blame my facial features for why her injections were always uneven to try and make me pay for more product. You and Dr. Taylor are very nice until something goes wrong and then you somehow manage to come up with some ridiculous excuses to blame the patient for your faults. I remember the nurse clearly stating that every time something goes wrong you and Dr. Taylor you leave her to deal with it. The botox came out of my face only after 5 weeks and Dr. Taylor tried to make me pay for it again, but in her contract, it states a certain amount of time the botox has to last for. I had to remind her 3 times that it had only been 5 weeks and I was not paying for it again. I researched why botox would only last 5 weeks and the only answer I could find was that when the injector mixes the botox they are watering it down. They are very pushy women when something goes wrong. Very poor injecting skills, and way overpriced. Another woman was in the waiting room with the same issue I was having the last day I was there shaking her head at me in anger because they were doing the same thing to her, so I know I am not the first person to have this issue with you. There are other clinics out there with much lower costs for both botox and filler and they are full-time injectors that are experts at their jobs.

When Stage 3 opened up, I went back to Whitby Medspa. Dr. Taylor and her staff were so empathetic…read moreand reassuring of the safety protocols in place to protect against covid. I found my experience amazing thanks to their professionalism and Dr. Taylor's skills in understanding and delivering beyond my expectations.

I enrolled in the all about the skin academy's skin fundamentals course. the course was great and…read morevery informative . I learnt a lot and it was beneficial to my growth in my future career. Kat is an amazing person who truly wants other people to succeed and grow. Kat answered all the questions I had throughout the course promptly and was an amazing teacher. The course is truly the meat and potato's of the aesthetic world and is a great tool box of knowledge to carry with you forever. overall I loved the course and am thankful for all the knowledge that I gained.

I am so grateful for the experience I had today at All About The Skin. I received the v-carbon peel…read moreand my skin has never felt cleaner! I have sensitive, acne prone skin and have struggled to find a mask/peel that's gentle and effective. I started my appointment today with a skin consultation that was very thorough and professional. I really appreciate Katerina's genuine want to help. She was patient with my questions and listened to my concerns. Thank you for an incredible experience, I will forsure be back! x Megan

My experience in a salon post-COVID was at this salon. I was hesitant until I got there. This…read moresalon goes OVER and WAY BEYOND to ensure the safety of its customers and staff. I saw Lisa for a cut and I love it. I feel updated and modern again without having to spend hours on my hair. The cut combined with the higher safety standards is worth the money. Honestly, you can relax there without watching over them to ensure they are following protocol. As I was leaving, someone popped their head out the door to sanitize the knobs. Fabulous job!

I imagine you'd have a better waxing experience if you don't have "coarse hair." I was continuously…read moretold by my waxer of 24 years experience that my hair was too coarse to be properly waxed so I was sent home with a patchy job and almost $70 down the drain. I wouldn't go back but the location is very nice and I would think their other services would be better.

Great first experience!…read more Alison at the front desk was very friendly and informative. My massage therapist was Kimmy, she is a smaller set woman but, don't let that fool you...She is so strong! (and she told me that the pressure she gave with my massage was medium-hard). She concentrated on my lower back as I had mentioned to her that I had lower back pain in the past and it had only eased up a little when I got a new pillow. She also worked on my other muscles just as hard, which was great! I love that this clinic offers a discount to members who sign up for their prepay plan option. I did not feel pressured into signing up for this plan at all. Alison gave me all the details of the plan and assured me that there is no term, no contract and no fees for cancellation. She gave me a brochure with all the details and pricing to take home so i could take my time to make a decision on whether i want to sign up or not. That put me at ease as it didn't make me feel like I was being roped into something that'll end up costing me an arm and a leg in the long run. I will definitely look into taking advantage of this option!

My facial with Leslie was fantastic! She was informative, friendly and confident. I felt so…read morerelaxed and happy after my facial. It made me feel like a million bucks. Going back for more in the near future. My massage however was another story... After I was shown my room, I undressed and laid face-down on the table. I did not understand I had to go under the sheets. When my therapist walked in, his reaction made me feel ashamed to show my body. After that, I felt very self-conscience. My mind kept reeling with how awful I must look half-naked to someone else. The massage therefore was not relaxing and there was no rapport established. It was my first visit. Next time, I will try a woman.

The place was good. Give good conversation and tips…read more Honoured the Groupon without any issues

I went here for a Brazilian wax recently. Denise was my esthetician and she was great! She made me…read morefeel super comfortable and also made me laugh. I'll definitely come back again for touch ups while I'm in town. FYI their prices are great and they give discounts for referrals.

This place makes booking a quality facial Pure + Simple! Finally, a Pure + Simple location out in…read morethe east end. Not only does it make it more convenient to get to but this is my favourite location yet. Don't be deceived by the location and what it looks like on the outside - there is a treasure with in. Yailin was my esthetician and she went above and beyond. She didn't rush me, push product and even customized their special to my skin's needs. I've always liked Pure + Simple's facials but it's just the last bit where they push products that kill me, but Leslie's location is not like that at all! Will definitely be coming back. If you're new to facials, you can try one of their monthly specials which is usually about $15 off. In addition to my beautiful glass skin at the end of my facial, they also gave me a free welcome gift as a first-timer at this location :)

Great experience. Many of the staff are nice to chat with, professional and efficient but careful…read more I appreciated the wax.

They burned my daughters eye lids with wax. We took her there as our usual place was booked and she…read morewanted her eye brows done before her first day of Grade 9. Now she has a scab on one eye lid and a red burn mark on the other. They are incompetent and dangerous