If I could give ZERO stars to this practice I would. Cary OBGYN provided TERRIBLE care from day one. With COVID at it's peak during my pregnancy, the convenient location of this office to my home, resulted in me trying to stick it out with them as long as I could. Unfortunately, after my 36 week apt., I knew I had to follow my gut and leave this practice as there was no way I felt comfortable delivering my child with a team of such terrible providers! As a health provider myself, I can NOT recommend this practice to anyone.... in fact, I would say... don't walk.. RUN! Target areas for this office: 1) Cleanliness! Despite it being the peak of COVID, none of the seats are wiped down. Pens in the bathroom for urine samples are also not sterilized. My hair dresser cleans better than this office x 10! None of the patient rooms have sinks in them and I have NEVER seen a provider wash their hands or use sanitizer. 2) Office administration-anytime I needed forms completed, the office lost my forms and needed a replacement or I had to call the office manager to locate them for me. 3) HIPAA Violations. Each time I used the bathroom, I could see the names and DOB of 3-4 other patients from urine samples left in the bathroom that had not been picked up. I could also hear the conversations between the patient and provider in the room next to me. 4) Provider communication: Early on, my lab results showed I was anemic (common in pregnancy, but important for the health of the baby for immediate supplementation). NONE of the providers ever notified me of these lab results. I found out from reading my own medical chart and since I am a health provider, knew how to supplement. I questioned this lack of communication at my next apt. and was told they must have forgotten to inform me but assumed I would see it in my chart. Do they assume all patients know appropriate dosing for iron supplementation? This is malpractice! 5) I came in with sciatic pain and was told they would place a physical therapy consult and I would hear back in 2 days. After not hearing anything, I messaged the doctor and heard nothing back. 6) During my group B strep testing at my 36 week apt., I noticed after the doctor swabbed me, that he did not even wear gloves and had not sanitized his hands. 7) I was also told at my 36 week apt. that I needed to schedule an induction before reaching 41 weeks "because the hospital is busy." For those of you not aware, the average mother gives birth 8 days after her predicted due date (past 41 weeks). Inductions should never be scheduled unless their is a medical reason or a mom is past 42 weeks due. The TRUE purpose of a provider wanting to schedule an induction before 41 weeks is for the provider's convenience (they schedule you to show up at the hospital for induction at night, and then if you don't progress send you to C-section the next day (never having to leave their bed when on call). This is TERRBILE CARE! 8). This office treats patients like a number not a person. In the 36 weeks of care, I was never asked by any provider what type of birth I wanted and none of them ever inquired about anything to do with my birth wishes. During each visit, I would sit for over an hour to see a doctor and then they would spend 3-5 minutes rushing me in and out, forgetting to follow-up on what we discussed, not getting to know me. After my 36 week apt, I transferred care as I could no longer continue at such a horrific practice. The providers here are all about checking boxes, not providing patient care. As a healthcare provider myself, this office reminded me of what I hope to NEVER do to any of my patients. Cary OBGYN needs immediate interventions! This is not patient care! It is a factory! read more
