I am a member of the birthday club and received a coupon for a free small soft serve cone along with another coupon for $3 off a cake for my birthday ( my birthday was April 27). Last night I went to the Carvel at 2 Mahopac Plz Mahopac, NY 10541 along with my daughter. After waiting on line for 20 minutes I presented my coupon ( which the owner took and laid on the counter ) and ordered a small twist soft serve cone. After handing it to my daughter I said thank you and started to leave...The owner started yelling at me it's buy one get one free - I said no...the coupon says one free small cone - he YELLED - no - that's impossible I don't do free....I said that's what the coupon says, took it off the counter and showed it to him...he said no - that's my money I don't do free...I showed it to the woman next to me and she told him it says free. He said no ...took the cone out of my daughter's hand - Now, keep in mind, I am a single mother and am at this time going thru some family health issues, I had not a dime on me because I've been driving back and forth the hospital because my mother is very ill. My daughter who was already upset started to cry. I said to him...look, you're going to throw it out...please ... the coupon says free....free is free and I don't have any money and you just put her into tears. He said he didn't care. I left the store in shock and disbelief. I have never in my life been treated this way and what he did was abusive and unacceptable behavior. I understand how a franchise works and some stores may not participate in certain coupons, but he had taken the $3.00 of a cake coupon from the person that was two ahead of me. I will never ever visit that store again and will make it my business that unless Carvel does something about this, that everyone in my town knows about this man and no one from my daughter's school, church or girl scout troop will step foot in that or any other carvel store again. I will not support a company that stands behind a man that would take an ice cream cone from a little girl just to throw it out and make her cry. read more