I tried to edit my review that was left a few days ago but am unable to--so a new review it is…read more After my negative review, the manager, Travis, reached out via phone and email to get further information/details on what happened. I explained my side of the story and he listened 100%. Not only was I shocked that the manager had reached out in regards to a review to try and fix the concern, ​but he understood where I was coming from on a customer/client perspective. He verified that my account is set to do what I had envisioned going forward given overdrafts, and he explained the differences when a transaction would not qualify and an overdraft would have to be charged. Great communication, friendly and definitely a keeper for the OneAZ community given my interaction. Thank you, again!

IVONN ACOSTA is AWESOME! She was patient, thorough and detailed and explained every step of the way…read moreso I could make an informed decision. She always made herself available to me and her communication was excellent! I cannot thank her enough for helping me with my purchase. Thank you Ivonn! :-)

I would like to be treated better when going into this company. I was not treated very kindly with…read morethe service department.

Began working for them on Thursday may 2nd. Immediately it was obvious this was an unprofessional…read morelender. Witnessed multiples FDCPA violations and the sales/finance manager is crude and is always making sexual comments towards his colleagues. Promptly quit this job and encourage others to stay away

First time buying a vehicle from a car lot and couldn't be happier! The 1st vehicle I test drove…read morehad an issue with acceleration. DD said they would take it to a mechanic and let me test drive it again when it was fixed. That was in February and I believe that vehicle is still in the shop. I don't find DD to be at fault here. Obviously if multiple mechanics can't solve the issue, that's a problem. DD was unaware of the acceleration issue, and I don't fault them for that either, because I had been driving it for a good 30 minutes before the problem manifested. Meanwhile, my van was falling apart and in March, I explained to DD that I needed to keep looking for other vehicles before my van completely bit the dust. They offered me a loaner vehicle, which was amazing! I drove it for about a month, then DD called me asking to switch to a different loaner vehicle because someone was interested in the loaner I was currently driving. DD was originally going to drive the new loaner all the way from Tucson to Bisbee to switch out the vehicles. The call was on a Wednesday, and I happened to have an appointment in Tucson on Friday so I agreed to drive the vehicle to them. Lo & behold, a very similar vehicle to the original one I was interested in had been traded in on Wednesday or Thursday. DD gave this vehicle to me as a loaner, even though they were planning on giving me a different vehicle. I drove it around Tucson, and decided I would buy it! However, I didn't have all of the funds on that Friday to purchase it. DD allowed me to drive it home on April 10th and I wasn't able to secure the funds until the last week of April to officially buy it. They were completely fine with that. I've had the vehicle checked out by a professional mechanic and the only thing this vehicle needed was an alignment. I'm so happy I now have a reliable vehicle! I feel the price was good, and they even allowed me to trade in my van for $500 which was extremely generous considering it had so many problems. My main contact was HD, and I found him to be very warm and accommodating. I've also met most of the staff there and they were all friendly & helpful. As a woman that isn't a mechanic or very knowledgeable about vehicles in general, it's a valid concern that I could get fleeced. All of the staff members I met at DD are men, but I never felt like I was being manipulated or lied to in order to make a sale. I highly recommend Desert Diamond Motors. I'm certain my vehicle is going to last for the next 10-20 years. (Diesel baby!) But if I am still living in this area, and need to buy another vehicle, I will 100% call up Desert Diamond Motors.

Don't ever buy a car from here they sell lemons I got an Chrysler 300 ain't even own it for one day…read moreit stopped working on me it won't even start up anymore take it back to them they said they would fix it got it back even more fucked up never buy a car from here or preowned auto sales

I bought a 2007 Honda Ridgeline last week from Galaxy Motors. The owner, Mike, took the time to…read moreshow me all the truck's features even after I had purchased it. He also talked to me about the importance of adding it on my insurance despite it being a cash purchase. Mike provided the extra service of dropping the car at my home as the dealership is 1/2 hr away and 'taking an Uber would cost you a lot'. The truck arrived with a fresh wash and gas. Mike was pleasant to work with. I will check out Galaxy Motors again if I am in need of a used vehicle in the future.

She Burned my wife with 35k sold her a car for 45k and the 2007 Acura had very high miles the car…read morewas only worth 3k at the end for her to take it. & while having it she will shut it off every minute pos with her GPS she had on it.

They sell duds for cars. Was told I can get trans replaced, and added to loan. Never got a follow…read moreup. They ducked and waited for loan to finalize and conveniently let me know I was no longer in any system. Unprofessional and deceptive. Do not recommend.

We recently bought our first RV from La Mesa / RecVan in Tucson and had a great experience all…read morearound. La Mesa RV salesman Terry Oresman helped us through the process, and we really appreciated how he listened to what we wanted and took the time to show us different options without any pressure. He explained everything clearly, which made our choice an educated one as first-time RV owners. We ended up going with the 2026 Entegra Odyssey 25R, and it has been a great fit for what we were looking for. Leslie Martin, the finance manager, was also great to work with (extremely organized). She became our advocate as she walked us through our financing, options for insurance, RV care, and maintenance going forward. Overall, the whole experience felt comfortable and straightforward. We would definitely recommend Terry, Leslie, and the entire team at La Mesa RV in Tucson to anyone looking to buy an RV.

Well "Mike L" your response is just what I am writing about. You and your staff seem like great…read morepeople but they stabbed me in the back several times while presenting me with a smile and nice service. Also your staff would not ID the business owner and I could not find the business license anywhere on the properties. I asked to speak with a Dealer gen manager and the just left me on hold. AGAIN FOLKS they still will not take my calls nor pass me to any manager or GENERAL MANAGEMENT. They all hid from me and I could make a list but I see that YELP is now allowing these guys to even change the name of the business to avoid direct bad reviews. I'm working ON getting in touch with the Az DMV. I think. Any way. The fact they you hide your last name is another proving my case. Coward.

We live in Benson. 45 miles from Royal Kia. Our 2016 Kia Soul had problems so we had it towed. Made…read morean appointment for the next day and everything was handled over the phone. Desiree was our service agent and was so very helpful. We had to leave the car over the weekend but they got it working in 2 days. We are very thankful for the outstanding service and communication. Of course it is a dealership and it was expensive but I want my wife's car in top notch condition. Thank you.

A+ review from a nobody out of California…read more. Very rare do I compliment a car dealership... but I want EVERYONE to know this Kia dealership is for real. I am genuinely still in shock at how well my wife and I were taken care of by Royal Kia in Arizona--especially after dealing with several dealerships here in California. I went in ready to fight the heavyweight champ of the world to get the best deal possible for my family, and instead I found something rare: honesty, transparency, and real human decency. Ethan Blake and Ethan Charlwood made us feel like family from start to finish. They were kind, straightforward, and completely upfront--no games, no hidden punches, no surprises. I had studied and prepared myself with all the buying skills needed, but after finding this goldmine of a Kia dealership, I realized I had nothing to worry about. These two are the kind of professionals I hope become General Managers one day, because every sales team could learn from how they treat people. The respect, honesty, and care they showed us is something you don't come across often these days. I can't say enough about how well we were treated. I truly consider these guys friends and family now. Thank you, Royal Kia, and thank you Ethan Blake and Ethan Charlwood for such an incredible buying experience. This is one we will never forget.

This is the ONLY place to buy a used car. The Explorer I bought was in good condition except for…read moreone headrest that did not work properly. They arranged to have it fixed and were kind enough to deliver the car to my house that's an hour away from Tucson. Great customer service!

Nice cars, easy to work with sales people, and best trade in offer in town. Offset of top trade…read morevalues is that their cars cost full price, but didn't see any rusty undercarriages or hidden problems. I'd shop here again, woman shopping for a car and this felt like a safe space compared to many dealers.