A fine dealership if you happen to be in the McDonough area and own a Subaru. Go here.read more

This is a decent place…read more As a single woman, I dread dealing with anything or anybody related to car purchases, maintenance or repairs, and am always thankful when I find a place with people who work with integrity. Subaru of McDonough is such a place and their Service Manager, Mark, is such a person. Mark jumped in as a new manager and cleaned up a potentially sticky situation with some repair work on my car. He did the right thing even though there was no immediate positive return on his actions. If you're in the market for a new Subaru or need repairs on the one you currently own, you can put your trust in Subaru of McDonough.

I had a car that was in a pretty deplorable state due to disuse and general neglect. I was really…read morestruggling with the best path forward as my gut told me it would take probably about as much as it was worth to get it running. That's where Atlanta Auto Recycling came to my rescue. My phone call today was answered immediately by Garrett and from there the ball was rolling. I called in a bit after 8AM and by 10:30 AM the car was gone and I had cash in my hand. He provided all paperwork for signing the car over as well as instructions for how to handle it with the state afterwards. I cannot speak more highly of Garrett's courtesy, punctuality, or professionalism. He told me he's done this for over 8000 cars over 25 years in business. His experience clearly shows and is worthy of recognition. If you find yourself in my situation, or something close to it: do not hesitate to reach out to Garrett at Atlanta Auto Recycling. I feel like a weight has been lifted, and I'm so grateful to have this finally taken care of.

Easiest deal of my life. Made the call to Garrett & my car was picked up & I was paid in cash in…read moreless than 3 hours. Highly recommend giving them a call.

Great Service if you need to have any work done go see Tommy Stark in service. I have a 2023 F-150…read moreand they have taken great care of it.

I was informed that I could bring my truck in for a recall repair without an appointment. Since I…read moreknew the service department opened at 7:30 a.m., I arrived shortly after 7:00 a.m. to ensure I was there early, as I have a very busy schedule caring for my mother, who has dementia. When I arrived, I was unsure where to go. I entered through the service entrance and went to the building marked "Service Here," with an arrow pointing toward the door. However, there were no signs indicating where customers should park or line up before opening. An older gentleman in a white truck, wearing a white shirt, parked next to me. I politely asked if he worked there. After asking twice, he replied yes. I then asked where the service department was, and while pointing toward the door, he responded in an aggravated tone, "The door that says service." When I asked where customers were supposed to line up, he told me to park under the covered awning in a manner that was not polite or welcoming. At the previous Griffin Ford service location before the fire, customers would pull up to the service bay and wait until opening time. Since this new location has different traffic flow and no clear signage, I do not believe my questions were unreasonable. Unfortunately, this employee made me feel like I was an inconvenience and treated me as though I should have already known what to do. When I finally went inside, Heath Stephens took my information. While he handled the process, he was not particularly welcoming, and by that point I simply wanted to have the recall completed and leave. Customer service is the backbone of any successful business. A simple explanation such as, "Yes, park under the awning and come inside at 7:30 a.m., and we'll take care of you," would have made a significant difference. Instead, I left feeling disrespected and unwelcome. I hope you will take this feedback into consideration and work to improve the customer experience for future visitors. I'm very disappointed. Jamie E

I have been a Gowen's customer for over 10 years. I followed a mechanic from shop to shop for…read morenearly 20 years. They've taken care of multiple cars from basic maintenance to custom work and all for totally reasonable prices. Now, they no longer want to work on the same cars they've helped me maintain for over a decade. If you want a strong, reliable, years-long relationship with a shop that can maintain your vehicles, I would look elsewhere.

Yesterday I posted a review based off an unforeseen breach in communication. The owner contacted me…read morethis morning explaining the miss understanding. Once explained along with one of our prior conversations it became clear that our prior conversation was strictly confidential, meaning our conversation was never conveyed to the rest of his team. In true business fashion a full refund was offered and instead of excepting it I chose to continue our business deal. This isn't about pricing it's about the respect and I respect that.

I wanted to give a special shout out to Stiver's Ford South on Jonesboro Road after a bad…read moreexperience at the Chevrolet dealer on Jonesboro Road. I decidedto go to Ford, which that's all I've owned anyway once I entered into the establishment I was greeted by Aramis the sales person. I immediately told him about my bad experience and then he told me that he would ensure my experience at this dealership would not be bad whether I bought a vehicle or not once I told him what I was looking for he immediately went to work by browsing through his inventory and then brought out a vehicle that was everything that I wanted it was a fairly simple process as my finances are squared away, and my credit is A+ plus, there was no pressure to buy in the sale and I also finance through my credit union. Unfortunately, for me, I had a medical event that prevented me from driving at the time however they allowed me to keep the vehicle there for about a week until I I was medically cleared to pick it up. I also had to utilize help from friends during this time of purchase and they were just as gracious to them. It has been over 20 years since I have bought a new vehicle and coming in dealing with a medical event that I previously had had was going to be challenging but diverse for itself especially Aramis and Bill were the ultimate professionals and I would definitely go back to them or wherever they go to get my next vehicle. Also, when I purchased the vehicle, my neighbor noticed a rubber piece was coming up as a vehicle was preowned. I took it back within two weeks of purchase and they corrected the issue which needed a new piece and I was able to get the new piece at no charge. Aramis and Bill at Stivers Ford South were absolutely phenomenal and made this experience a very good one thank you Ford. Thank you Stivers Ford South. Thank you Aramis and thank you, Bill. I would highly recommend for your next vehicle purchase that you at least stop by Stivers Ford South and let them assist you with your next purchase. Vehicle purchased: 2022 Ford Tremor

Racist comments, threats, and humiliation. The worst dealership experience my wife and I have ever…read morehad. In February, my wife and I drove an hour to this Ford dealership to purchase a truck. We knew exactly what we wanted and were ready to buy. Our salesperson, TR, initially seemed friendly, but his attitude changed dramatically during negotiations. TR told us he would "lie to the dealership" to get us an additional $500 discount while repeatedly winking at us. As we continued negotiating, he became increasingly angry and made racist comments about people of my race always wanting everything cheap, saying that does not work in the United States. Then it escalated beyond rude comments. TR walked us outside and told us to come back another day. When we explained that we had driven an hour and could not simply return, he got in my face and threatened to fight me if we did not leave. I was genuinely scared and knocked on the dealership door to get help from other employees while he continued threatening me. Bill, a sales manager, came outside, told TR to leave, and calmed the situation. He treated us respectfully, convinced us to return inside, and closed the deal. Bill and Henry then asked us not to leave a negative review and promised our first service would be free because of what had happened. When I returned last Friday for that service, Benjamin in the service department was professional and helpful. However, the promised service had never been documented on my account, so he directed me to sales. Sales manager Mike told me I had to pay. When I explained the promise, he said Bill no longer worked there and Henry was not a manager, so nothing could be done. I then explained the original racist remarks and threats and pointed out TR, who was at the dealership. What happened next was appalling. Mike went behind the counter, TR joined him, and they started laughing while repeatedly looking at me. After approximately 20 minutes, I asked for an update. TR pulled a wad of cash from his pocket, held it toward me, and bragged about how much money he had. They eventually said they would cover the service, but by then the interaction had become another opportunity to humiliate me. TR said he would personally pay, continued showing off his cash, and made a condescending comment that I needed the money because I had driven an hour. I repeatedly said I wanted to pay for the service myself. As I left, Mike and TR were laughing at me again. I went there to buy a truck, not to have my race insulted, be threatened with a fight, or have someone wave cash at me as if I were beneath them. The fact that a sales manager participated in the laughter after I reported the original incident made the experience even worse. I felt completely dismissed and disrespected. Paying for a service does not erase racist comments, threats, or humiliation. Asking us to withhold a negative review and promising a free service also does not resolve what happened--especially when returning for that service led to more degrading treatment. Benjamin deserves credit for his professionalism, and Bill handled the original confrontation respectfully. But my experience with TR and Mike destroyed any trust I had in this dealership. I deeply regret spending my money here. Based on how my wife and I were treated, I would strongly advise anyone considering this dealership to take their business elsewhere. Dealership ownership and Ford customer relations should investigate both encounters. No customer should ever leave a dealership feeling threatened, mocked, and humiliated.

Recently our daughter and son-in-law needed to replace their 20 year old truck with something they…read morecould take to Alaska. I contacted Palmer & Co, and within a few days they had found the perfect truck for our kids. I was very concerned about them buying a car, because they are so young and could easily be taken. Bruce made their buying process so easy and ensured they now have a reliable, new (to them) vehicle. Bruce, we can't thank you enough for treating our kids like family! :).

I had the worst experience ever! With Bruce Palmer. He sold me a Ford Escape. Sure,it was nice on…read morethe outside. However, the entire underside is rusted out. There are serious issues with the transmission. I've had it looked at by 3 mechanics. They agreed it was not safe to drive. I called to talk to Bruce. He advised me that he did not accept trade ins and there was nothing he could do. I don't understand how he is even in business. He did not care to help me. I hope this helps somebody who is thinking about buying a car from him.

If you are reading this Do Not Buy a Car HERE!!!! They are liars. Chad and his brother lied when l…read morebought my car. I asked about the light on in my Mercedes. They said Mechanic changed brakes but forgot to put on sensors. When l took it to be fixed, my mechanic said brakes had not been changed.. They were old. When l brought the issue to them they said someone else had lied to them. Fast forward a couple months, l paid my car off $10,000 and l have since been waiting on the title for the last 2 months. I had to argue with co-owner about how to get it. It is ridiculous. When l asked about the title they said, it's the states fault l don't have the title, even though they were the lien holders. We called Chad and he told his partner, it's their responsibility to get title to me, he still contended it's not their fault and l still don't have it. They are unorganized, uneducated about their business, slickesters. Let me reiterate Do Not Buy a Car Here. You will be sorry in the end.

Buying a car here was so easy! I came in test drove the car I wanted and 20 min later , I was…read moreapproved! My credit is not the perfect credit and with there guaranteed approval program,I am now Crusing in my dream car. The sales team and finance team were Amazing. They answered all my questions about the car & even gave me Gas!!!! I'm forever Greatful for Direct Auction Sales.

Great service, fixed my car so fast it was done by the time my uber made it to my house and I was…read moreonly 18 minutes from the location! Highly recommended.

Did not have a good experience. Mechanic took money, made more damages to the vehicle, then stopped…read moreanswering my calls and text. Very frustrating and disappointing.