Best Skate shop I have ever been in. They are always helpful and genuinely help when your trying to…read moremake decisions about what to buy. I understand some people will always have a bad experience and anomalies happen, while not placing absolute blame on the customer who did not keep a receipt i wish to put forward my experience. Over the many years that i have been shopping there i have had two incidents that come to mind of purchases failing on me. A pair of snowboard boots that i wore for 4 weeks riding then had the heel fall away from the rest of the boot, I didn't have the receipt but did have a Credit Card statement, they replaced them there and then with the latest model and i went on my merry way. The second incident was surrounding a pair of Bond snowboard pants that ripped on a seam and when returning (with the receipt) they were replaced with next years model. They then ripped in the same place again so we returned them again and this time Bond was gone and no longer trading (possibly due to the quality of garments?) yet SS20 still honored the purchase and let us pick up another pair of equivalent value from another manufacturer. Felt i needed to put a review down to try and reflect how the snowboard and skate community feel about this great skater/snowboarder owned shop is run and that hopefully the bad incident from a couple of years ago as mentioned by Greg-OX4 was an isolated incident of poor attitude by a previous member of staff in a difficult situation?

It's very strange when you go past a shop almost on a regular basis but never even really give it…read moretwo looks, then go in, and realise it's really damn good. That's exactly what I did today. I was on the search for a good quality Snowboard kinda jacket, water and wind proof, durable and warm. I had been all over Brighton looking for one of these, and couldn't quite find one that met my specific requirements, which were so specific that I don't think even I knew them. All of this ended though walking into Surf and Ski. The range of proper old person practical skiing gear, as well as cool, fashionable snowboarding stuff is really quality and varied. Bonfire, The North Face and Icepeak are among the labels that I spotted, and whether your looking for something quite garish, or simple, expensive or cheap(er), I could not recommend this place enough. The lady who owns the shop is a really sweet woman, who really helped me out in a genuine and kind way, spending a lot of time with me, explaining the coat I was looking at in great detail, from the little inside pockets, to how they make the lining. She really knew her stuff, and was, as she said a 'Ski Nut'. There is also Hardware upstairs for skiing and snowboarding, for those who can and do,actually use it.

This surf and ski shop looks like it's made of snow, you can't miss it. I recently got into skiing…read moreso now every time I pass one of these stores I can't help but look inside and this one, set over two levels, has a large inventory of every kind of equipment you could need. This includes my favourite ski brand K2, and some really gorgeous ski suits (I really need to update in this department, my snowboarding brother refuses to be seen on the mountain with me). That being said, the only thing I've bought in here is a North Face rucksack. In fact, their whole camping and outdoors section of the shop is definitely worth a visit if you don't frequent the piste and the staff are extremely helpful if you don't know what you're looking for.

I'm really disappointed at this company when it showed such good potential with reviews and prices…read more Ordered an ice axe, whose shipping was pending on an ID request email (why not incorporate this on the website when making purchases with blades, or let users create ID verified profiles to skip this (understandable but poorly executed) faff altogether? To then receiving another email now telling me that they actually no have the item in stock, so clearly their stock levels on their website are completely unreliable if it says 1 or 2 left in stock. So, they don't reserve the item aside for a reasonable time whilst waiting for the customer to provide ID (which I did within half a day). The only assumptions from this is that they either didn't have it to begin with and have unreliable stock measurements in place; or that they sold it between when I placed the order and today; or worse, they have staff stealing or doing under-the-table deals when the last item in stock goes on sale. All of which just make Absolute Snow look incompetent and unrealiable. They offered apologies and replacement, but I wanted that item specifically due to its grip, curvature, colour, and reviews. Least they could do is put the item on back-order and just ship it to me once you'd have it back in stock, I'd much prefer that than "pick something else or a refund". Fortunately, I'm not in any rush as I'm just prepping for winter and there's time, but it's really disappointing as a first impression and I'll be looking elsewhere with reliable stock levels. Honestly, not ok... (Genuine review: order number RXDD7B35) Date of experience: 21 August 2024

Diabolical Service - you really should avoid using this company. I am going to have to use VISA…read moreChargeback to get my money back and purchase elsewhere. I ordered some skis, was advised of delivery, and had a text confirming the delivery date. They didn't turn up. Two days later still no skis. Several calls with Absolute Snow and they wanted me to wait, not interested in helping me. The courier (DX Express) confirmed they had lost the item and would be advising the sender. Absolute Snow still refused to send a replacement until they had that in writing from the Courier. So I am still awaiting skis. Finally, I decided that I had given them sufficient opportunity to make things good and they had not. So my next step is to use the VISA Chargeback and obtain my money back that way. I would never use this awful company again. Read some more of the reviews - I am saying nothing new. They have form on goods not arriving, poor customer service, and reluctance to refund. My advice, spend another Tenner and go to a Company that cares and provides a Service.

Snow and Rock is the place to go if you're heading to the mountains. They supply everything you…read morecould need in preparation for a ski trip. Snowboards, skis, boots and all the necessary equipment - wax, poles, goggles, padding, sunscreen - are displayed around the shop. Accessories that might be of interest to the non-boarders: sunglasses, hats, scarves, gloves, mittens and smaller sized rucksacks.

When I was younger, I was an avid skier: what you get from growing up in the mountains. Now-a-days,…read morethe whole kaboodle is just too pricey, but I still enjoy popping into shops like Snow and Rock and checking out the wares! As ski shops go, this one has anything you could possibly need, and a friendly word of advice for the newcomer. While this doesn't change the fact that they are selling expensive items for expensive hobbies, it is nice to know how readily available such items are, should the bug hit me too hard once more! In terms of their selection, Snow and Rock seem to have found the perfect middle ground: they offer more ski equipment than would probably be necessary for the casual enthusiast, but don't leave the hardcore fan wanting either. How they trade I'm not sure; we Brits aren't best known for our love of the pistes, but I'm sure they fill a ski sized hole in the otherwise excellent Brighton shopping scene, somehow or another. It is hard to criticise Snow and Rock's selection: they have everything I could possibly want if I went skiing again, and are as well stocked as any of the shops on the continent I've been in. If anything, I'd criticise the amount of snowboarding stuff, but that's just because I think snowboarders are incredibly annoying (they mess up the good ski-slopes... it's a long-standing rivalry!) Joking aside, it's a well-stocked shop, and offers all skiing sundries you might require as well as the beasts themselves: rucksacks, scarfs, hats, etc. I'm still not 100% sure why and how they operate in Brighton of all places, but do think they're a great little place. If you're heading for the slopes, pop in to make sure you have everything: I don't know about you, but I always used to find I'd forget SOMETHING on one of those ski holidays...

Terrible experience, discriminatory staff…read more I visited the store last week to try on ski boots and was told to come back later as the trained staff were on their breaks, so I returned after a few hours and was denied entry by the security guard. Staff told me the guard had received a picture of me from a CCTV camera at another nearby store - I do not even live in London, and had arrived the previous day. They showed me the photo, and the person in it was obviously not me - this would have been easy for the guard and staff to see if they looked at it properly, but it was apparent to me that I had been profiled and was being discriminated against. None of the staff were interested in what I had to say - the store manager was less than 2 metres away from me throughout this incident, but they had their back turned the whole time, clearly not wanting to be involved. I had heard good things about this store, but I only had my time wasted, and walked out feeling humiliated and upset. I emailed customer service about this over a week ago and my complaint was forwarded to multiple managers of the business straight away. I am only writing this public review now because I am yet to receive a single further response. Unacceptable on all counts.

This is the best place in London to come for all your outdoor gear needs. Set over 4 or 5 floors…read morethere is dedicated floor space to everything you will need for sports ranging from skiing to high altitude mountaineering. For me, nowhere in London has anything like its selection. The only real downside is that all the gear is skewed towards higher end products which is fine if you want to splash the cash but means that you can leave here having spent a worrying amount of money on day glow boots or GoreTex jackets.

I have come in here over the past few years, to get snowboarding equipment and I really recommend…read morethis shop for their selection of products and customer service. I was once after a tent, and one of the staff was nice enough to rig the tent up in the shop for me! They have a really great collection of snowboards, bindings, boots, and camping gadgets. They stock brands including Mountain Harbour, Patagonia, Helly Hanson, Quicksilver, Killy, Isuzu, First Resort, Subaru, Animal and Berghaus.

I'm an outdoor guy and I love browsing here at Ellis Brigham. Every time I'm planning to go on a…read morehiking trip or any kind of vacation really, I come here to check out what kind of clothing or gadgets I could need: a new tent? New hiking boots? Some wooly socks or another function jacket? It's a huge store - for central London - and on three floors they offer everything a true outdoor person needs. The sales people here are also always very friendly and assist you throughout. Once, I wanted to buy a pair of shoes and I had that poor salesman fetch me more than a dozen different shoes in various sizes. In the end, I told the poor guy that I needed to think some more before making a hasty decision. (I did go back a couple hours later though, as I just couldn't stop thinking about that one particular pair ;-) I highly recommend!

I paid for a pair of ski boots to be shipped internationally. I never received them, never received…read morea refund. This was last Southern Hemisphere season and I missed the season with new boots entirely - and I'm now several hundred dollars short. The company has since ceased communication. // After posting this on another platform, I've received a response from Terry and team, who maintains that there are additional paperwork I supposedly did not deliver to Customs. I have not received the airway bill necessary for release... without exaggeration, I have spent weeks on the phone between UPS, the courier and what responses I could get from the shop before they shut down all communication before I posted this public review. I hate to leave a review for a small shop I deeply wanted to support, but this just isn't it. How come none of this information was communicated, and how come the shop simply ceased communication rather than finding a solution with the customer who spent hundreds with them?

The only ski shop I know. This is a nicley run shop and in my opinion a hidden gem. It acustoms to…read moreevery taste and need. You can find everything to associated with Sking or snow related sports here from wooly hats to rental of ski boots to full crash gear. The staff are always happy to help and are also patient with first timers who are not sure on what they need.

Made a very fruitful stop into Kathmandu a few months back as I was prepping for my first…read moretransatlantic trip with a baby. I came looking for a rucksack. I left with a suitcase with detachable rucksack (a suitcase that can be carried as a rucksack, with arm straps!) and a huge duffel bag to stow the carseat in. I thought the prices to be competitive (the duffel bag only £14!) and the service top notch. The guy helped me with everything, took it to the counter while I looked around, helped me with the Summit Club membership and packaged it all up smoothly so I could get it back to my flat. The Kathmandu items are high quality and have already made many trips. They are durable and sleek, and high performance. Just what I needed. The last thing you want to deal with while traveling (with a baby or not) is crap luggage. Summit club membership is free and gains you access to great deals (most of the deals advertised, so...if you want 'em, you'll sign up). Sign up!

I've always been a bit suspicious of Kathmandu-type stores, due to the fact that I'm the least…read moreoutdoorsy person you could come across. I always believe 'outdoor' stores were specially for extreme snowboarders or wannabe Nepalese-mountain climbers. Boy, was I wrong. Set right next to Spitalfields Market and boasting some rather fit staff, Kathmandu has everything for the civilian to adventurer. Water flasks, jackets, thermals, little key ring things with torches on them, it has it all. I actually found heaps of stuff I wanted to buy - probably more in the way you deck yourself out with designer gym wear after only one visit, to realise you're not quite the gym junkie you thought you would become if in fact you had the correct gear. It was fun anyway.