I had a very unpleasant and disrespectful experience at T.J. Maxx Pittsford (3471 Monroe Ave) on…read moreNov 8, 2025. I showed the manager the online policy allowing returns after 40 days, but my request was refused and I was referred to a document dated 08/25. The manager was dismissive and intimidating. This is the second time I've felt disrespected at this store. Customers deserve professional treatment, and policies should be applied consistently.

My friends and I were chatting amongst ourselves as we waited to checkout when an employee was…read morequick to open up a register for us. We approached and Barb was incredibly friendly and polite while scanning mine and my friend's items. The whole process was seamless and it was great having her engage in a conversation with us about our shopping experience and wrapping a few gifts that were purchased. Really help put a nice bow on our overall shopping experience.

Very expensive clothing that is well made. However, the return window is quite short and very…read morestrict. I purchased a very expensive suit that I was unfortunately not able to return within their 60 day window and I was not offered any store credit, nothing. If you have the option to purchase clothing elsewhere, I would recommend that.

I would like to give a shout out to Sera, an employee in your store, who waited on us on JULY 28…read more She was so patient with us and was such a help. It was a great experience. It was our first visit to your store and we will certainly visit again in the future.

JCPenney is really your typical suburban boutique. You expect them to carry clothes of pretty much…read moreall sizes and shape at modest prices. Their policies haven't always been the best in recent years but since then, they have improved greatly. Does that show in this store? Apparently so... With this part of Eastview Mall, it's a more budget friendly alternative to shop it than at Lord & Taylor or Von Maur. When it comes to prices, they do vary on what you are looking for but they do have plenty of sales going on that seem to occur at least once a month. The items marked off are well priced, even though they can be "last-season" but if that doesn't bother you, you will definitely catch some great deals here. I love clearance racks which has become my destination of choice in any major department store. This JCPenney to me is so far the best in terms of selection and price. I have walked away with a great amount of new hoodies for only a few dollars each along with other V-neck tees and even some plaid shorts. If you love deals, make this part of your JCPenney shopping experience. So on the store layout and design itself, it pretty much follows the same formula as most JCPenney's do around the area. You have your separate divided areas for clothing and a section for housewares as usual but at least this store has the decency to keep everything in near tip top shape. Sure there are the occasional clothing items that aren't picked up after and some of the dressing rooms aren't that well maintained but the overall cleanliness of the store makes it a pleasant place to shop...it just has a good atmosphere. As most other JCPenney's, this one always has a large selection of jewelry to purchase which does include watches. You'll find a gem in here every now and then for a good price but unless you are really craving a new necklace, earring or bracelet, this area can be completely skipped, unless you enter through the mall's inside entrance where you are faced directly with the glass cases. Just veer off to the either left or right to avoid temptation but if you want to indulge in a jewelry shopping spree, you'll have a blast. Customer service is also another important factor in judging this store. With this being located in such a busy mall, you would expect the salespeople to be less helpful and attentive but it is actually the opposite. The sales associates and clerks are very helpful and always seem to have an upbeat positive attitude while they are working. It's very nice to see that they do appear to like their job and make sure that customer satisfaction is the top priority. Not only does this make return customers like myself, but it makes the atmosphere light and comfortable. I am really blown away by this branch, considering other JCPenney's haven't been so hot. However, I can safely say this is an ideal store to visit when you choose to visit Eastview. Not only will probably save money, but you will most likely leave feeling better then you did when you entered!

I came here because I needed a black belt. There were two cashiers, which seems like the right…read moreamount of cashiers for a Tuesday. I was next in line but one cashier had to leave and get something for the people she was helping and the other kept checking out people who weren't in the line. The line seemed pretty well marked, unless there was some VIP line I didn't know about, which could be the case. Anyway, I got to check out after a short wait. I was asked if I wanted to round up for JC Penny cares, which I don't know what this is but it sounds like a clever ploy for the company to pay less taxes. I said No Thank you, but she rounded up my price anyway. I was too uncomfortable to say anything so I paid the extra 81 cents. Anyway they have a good belt collection so 5 stars.

It seems like some of the employees have NO training. Everything is scattered and misplaced, not…read moreonly by customers but the workers seem to have no clue on how to stock the floor. It's insanely hard to shop when nothing is where it's supposed to be. Hopefully management will take their job more seriously and take the time to actually train their new hires.

Haven't visited this tjmaxx since it first opened years ago. My son and I came in while in town…read morevisiting. We didn't have a TON of time to look around (which is usually one of my favorite things to do). My reason to come in was to get a couple small gifts to bring home. The toy section at this TJMAXX was super small but we were able to find what we needed. The lady at the register was WONDERFUL. She engaged in conversation and wasn't just a robot. It was refreshing. Totally wish we had more time to look around but we need to get back to Houston where all the warmth and sunshine is.

I love their leggings & pants. Just got linen blend pants…read morefor work during the hot summer months and the boyfriend shirts. Also I have gotten awhile ago a rainproof windbreaker with a hood in Navy that I love. Always get more footies socks bundles when I go. I keep loosing them when washing.

Old Navy certainly lives up to it's name, not that its clothes are all navy, which I'm sure they…read moreare but more of the fact that they are o-l-d. What do I mean by this? Well while I have usually been a return customer practically because I am a sucker for clearance items, my visits are become less and less frequent more so then last year. Reason for this? Let me explain... If you were to look in my wardrobe, you would see jackets, shirts, jeans, and shorts that are more then likely from Old Navy. These may look nice at first glance but as time went on after I purchased most of these items, the fabric began to tear and a lot of jeans began to completely fall apart. I would also like to point out I didn't buy these jeans on clearance, they were normal priced, which ran around a hefty price of thirty dollars. Needless to say, I wasn't overly satisfied when my sleek skinny's completely gave out at the knees. I have had similar issues with shirts where the fabric was coming off in small strands that if you started to pull on them, you couldn't stop. Nevertheless, I have ceased purchasing anything from this particular Old Navy for about a year or two now. I can say though that through all the times I have been through here, I have never had a problem with the employees who worked at the register and on the floor. My inquiries about certain items were meant with a positive reception, no huffs or puffs about me "wasting their time" unlike some other "higher-end" department stores. Seeing how I still see most of these employees still working here, it makes the reason to shop here again more welcoming. I'll be a bit more cautious if I decide to initiate shopping here once again. I recommend giving the clothes you are going to buy a good once-over after trying them on to check for any damage or imperfections, it'll save you more money then you think.

I have been shopping at Chico's once or twice a year since they opened in Pittsford plaza I have…read morealways found the staff to be very helpful. When I shop I dont like someone hanging on my every move and appreciate my ability to browse. The women at Chico's are a great mix and seem to know when to approach. Not pushy, helpful, and honest if it looks good when asked. Clothes are outstanding, especially the travelers collection. Wear And wash well. Highly recommend if living Rochester and looking for quality up to date fashionable clothes for business and casual.

I've shopped at Chico's for my wife for several years. While the Greece, NY store is closer, I do…read morenow travel the extra distance to shop in Pittsford. Both the assistant manager and store manager know me by name, although I, more regularly, deal with Cynthia than I do Patrice. Today, I didn't start on the right foot with being confused by text messages and emails and online only versus store sales. I was prepared to buy several of one type of tank. I did leave the store to check online and call customer support. I was so ably served by both Brittania and supervisor, Kendra, over the phone. Kendra encouraged me to go back in the store as I said I want this store to get credit for an in-store sale. When I spoke with Patrice and explained to her what Kendra would do for me, she immediately said that she would honor that. I was treated kindly, respectfully, and more than fairly, and I sincerely thank Patrice, the store manager, and encourage folks to shop at Chico's in Pittsford.

I was able to walk right in and find many super soft sets in my size and color diffrences. The…read moresales were great. Price even dropped more at register. Because I just stsrted the job, I only got 1 set. It has gone through 3 weeks of daily washing as well. And still very soft to touch no color fading or bleeding. I will definitely be back and recommend.

This place is wonderful. They have all the scrubs you could ever want, every brand, every color,…read moreevery style with sales going every now and again. They sell scrub coats, zip ups, danskos clogs, stethoscopes, pen lights, badge clips, compression stockings, regular socks, blood pressure cuffs, all the things. The best part is the staff; they are just lovely people who love to chit chat about what kind of work you do. You get a nice discount for working in the hospital too. I wouldn't come anywhere else to purchase scrubs, they have dressing rooms in the back, have additional stock in the back if you are looking for a particular size. Definitely nice having this place nearby.

I've been here before, but it's now under new ownership -- Natalie Rae -- and she's absolutely…read morelovely! I recently brought in a few items to consign and took the opportunity to browse. The shop carries some big designer names like Christian Louboutin, Armani, Gucci, and more. The consignment split is 60/40, with consignors receiving 40%. There's a small but curated selection of accessories like earrings, necklaces, and other pieces, along with a nice variety of handbags, shoes, and clothing. While they carry a range of sizes, many items do run small -- just a heads-up! Bonus: their sister store sells furniture and assorted home goods. Parking is shared but usually manageable.

Kelly is the best! Love all the things, the prices, the variety. Never know what you're going to…read morefind. My console table is spectacular.