Dropped off prints for a 3200sq ft home, to get lumber package and steel beam pricing. They sat on the prints for two weeks. When I stopped in to find out what's going on, they stated they left a VM, but had a wrong number. My contact information was on the prints, correct with both phone and email. When I asked what the problem was, they stated they couldn't read the small measurement. My kids were able to read the numbers just fine. This has been a typical issue with this location. If you must use Carter, use another location. Toledo branch has been much better to work with. read more